The lady we spoke with was very professional, she listened to what I wanted from my holiday and came through with a very good deal of which I am very satisfied, I have booked with Hayes Travel many ti... See more
Location
Switch location36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX Leeds, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Called in at crossgates branch in late july to book a 5 day tour to Keswick for a party of 5 adults.We were assisted by a lady called Madison.the The experience was completely problem free and easy .M... See more
Company replied
Emma, took the time to listen to what we wanted, although we did change our mind and then when back to our original choice. She was professional and polite all the way through our booking, making s... See more
Company replied
Joanne who dealt with our booking was so helpful + very experienced and made us feel at ease and reassuring as never booked a cruise before. Now looking forward to our holiday, thank you Joanne.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX, Leeds, United Kingdom
- 0113 8272010
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yet a again a fantastic experience at…
Yet a again a fantastic experience at Hays travel in Crossgates. We are booking to take a person I support to Lanzarote and all our needs have been met. Thank you for your professionalism and friendly support.
May 30, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Lynne
Thanks for booking with us once again - we do really appreciate it
Holly
We just popped into the Cross gates…
We just popped into the Cross gates branch to enquire about a special joint 60th Birthday holiday next year. We were greeted by the lovely Rachel who searched and found us a wonderful holiday ! She was brilliant.
A fantastic staff member.
May 31, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, It was a pleasure to book your special birthday. If I can help with anything else please let me know Rachel x
Maddie got me the perfect holiday at a…
Maddie got me the perfect holiday at a good price. We are happy customers as always after our visit to Hayes
June 5, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, Let me know if I can help with anything else Maddie
Sarah was a great help finding our…
Sarah was a great help finding our holiday and booking it all for us. So attentive and friendly service
June 3, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely feedback, If I can help with anything else please contact me Sarah x
I was very pleased with the service I…
I was very pleased with the service I got for doing my travel insurance and the lady doing it was very helpful and friendly
May 21, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely feedback, If I can help with anything please get in touch Emma
The sales lady was very helpful
June 1, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, If I can help with anything else please get in touch. Emma
Sarah was amazing I told her what I…
Sarah was amazing I told her what I wanted and she delivered exactly what was asked for, roll on July!
May 29, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great feedback, If we can help with anything else please get in touch. Sarah
We always book with Hays ( cross gates)…
We always book with Hays ( cross gates) as normal staff very helpful and friendly.
Never had a problem going there, would not want to book elsewhere. Keep up the good work.
May 30, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great feedback, If we can help with anything else please let us know x Holly
We always book with Charlotte at…
We always book with Charlotte at Crossgates who is excellent and knowledgeable !
May 11, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for this lovely review, It is always a pleasure to book your Holidays xx Charlotte
Excellent service employee listend and…
Excellent service employee listend and explained everything
May 29, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, If we can help with anything else please get in touch Chekayha x
Brilliant and extremely helpful
Brilliant and extremely helpful
Great customer service as always
May 29, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great feedback, If we can help with anything else please get in touch. Rachel x
Fantastic service and friendly staff…
Fantastic service and friendly staff will be using again as it takes all the stress out of it for me
May 21, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for booking with us and for taking the time to review the service in store - we do appreciate it
Holly
Charlotte and Joanne were brilliant…
Charlotte and Joanne were brilliant made everything so easy to book our cruise made us so welcome and at ease
May 28, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for booking with us again - it is always lovely to see you in store. If you need any further help, please do not hesitate to contact us
Charlotte
Reply from Hays Travel - Leeds Crossgate
Thanks for the fab review - I really appreciate it.
If you need anything else, please let me know
Emma
Only took 20 mins to book staff ver…
Only took 20 mins to book staff ver friendly excellent customer service
May 22, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for booking with us, and for the 5 star review - I really appreciate it
Rachel
Reply from Hays Travel - Leeds Crossgate
Thank you for booking with us and for the great review
Charlotte
Lovely young lady looked after us and…
Lovely young lady looked after us and was very polite and helpful
May 13, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great review, If I can help with anything else feel free to contact me. Madison x
Emma was very helpful
Emma was very helpful, imformative and listened to all our needs. I would definately recommend. Thank you for taking the time to find us the hoilday with a great price,location that accomodates to alll. Well done x
May 20, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, If I can help with anything else feel free to contact me, Emma x
Rachel was very helpful and…
Rachel was very helpful and knowledgeable and found us the holiday we wanted
May 16, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great review, If I can help with anything else please get in touch Rachel x
Competent sales team
Competent sales team. If a question couldn’t be answered by one of the team then another team member could answer. There was no hard pushing to buy, everything was explained and advised the choice was left to yourself even when I didn’t book that day they were brilliant at sorting things out when I did book. Even when I changed my mind the staff weee reassuring and felt at ease. Would defo recommend the crossgates branch.
May 11, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for the fab review - we really appreciate it
If you do want any further help, please do not hesitate to contact us
Charlotte
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.