Hays Travel - Leeds Merrion Centre Reviews 

369
TrustScore 5 out of 5

4.8

Unit 30, Merrion Centre, LS2 8NG Leeds, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We was looking for a last minute get away and the manager looked at a few holidays and we decided to book Malaga.

Company replied

Rated 5 out of 5 stars

Explained to the assistant the type of holiday we wanted and all avenues were explored and explained fully, which allowed us to choose the month and destination. Staff very helpful and allowed us to d... See more

Company replied

Rated 5 out of 5 stars

From start to finish the process was quick and easy with Shannon, saw the deal on Facebook just wanted to swap airports, details given and holiday booked. Countdown is on (albeit a long one) but then... See more

Company replied

Rated 5 out of 5 stars

Very good service and was able to plan a city break to Porto. The staff were able to provide me with a tailored city break, which gave me an hotel which was close to local attractions. The other good... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 30, Merrion Centre, LS2 8NG, Leeds, United Kingdom

  • 0113 8275301

4.8

Excellent

TrustScore 5 out of 5

369 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(369)

127,122 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MALAGA here we come

We was looking for a last minute get away and the manager looked at a few holidays and we decided to book Malaga.

August 18, 2026
Hays Travel - Leeds Merrion Centre logo

Reply from Hays Travel - Leeds Merrion Centre

Thank you for your review Gary! - Shannon

Rated 5 out of 5 stars

The staff were very good

The staff were very good, friendly and it was a pleasure to book my holiday a with Hays again . Will always book with them many thanx.

July 30, 2026
Hays Travel - Leeds Merrion Centre logo

Reply from Hays Travel - Leeds Merrion Centre

Thank you for your kind review!

Rated 5 out of 5 stars

Excellent

Excellent, fantastic company

July 24, 2026
Hays Travel - Leeds Merrion Centre logo

Reply from Hays Travel - Leeds Merrion Centre

Thank you Wendy! :) - Shannon

Rated 4 out of 5 stars

Second holiday booked

Gemma was experienced in the knowledge of what I wanted for my holiday,it was easy to do, second holiday booked through hays travel,very good value

July 21, 2026
Hays Travel - Leeds Merrion Centre logo

Reply from Hays Travel - Leeds Merrion Centre

Thank you for your kind review John!

Rated 5 out of 5 stars

Porto city break booking

Very good service and was able to plan a city break to Porto. The staff were able to provide me with a tailored city break, which gave me an hotel which was close to local attractions. The other good thing was the slight tweak to the flight times which now gives me 5 days to explore Porto. Plus not having to get up early for your flight back in a city you don't know. The staff were able to offer a number of booking options and once a plan was formulated the booking process was very quick and simple.

July 18, 2026
Hays Travel - Leeds Merrion Centre logo

Reply from Hays Travel - Leeds Merrion Centre

Thanks for such a lovely review Paul!

Rated 5 out of 5 stars

Great customer service from Shannon

Great customer service from Shannon, tailoring our holiday to what we were hoping for and providing some great hints and tips along the way.

July 7, 2026
Hays Travel - Leeds Merrion Centre logo

Reply from Hays Travel - Leeds Merrion Centre

Thank you for your Lovely comments

Rated 5 out of 5 stars

Such a good deal and easy process

From start to finish the process was quick and easy with Shannon, saw the deal on Facebook just wanted to swap airports, details given and holiday booked. Countdown is on (albeit a long one) but then there could be space for a holiday inbetween.

July 5, 2026
Hays Travel - Leeds Merrion Centre logo

Reply from Hays Travel - Leeds Merrion Centre

Thank you i am so glad we got you a great deal

Rated 5 out of 5 stars

Booked a holiday today with Lauren.

Booked a holiday today with Lauren.. she was really helpful, knowledgeable about the area we booked and give us idea's for trips. Fantastic young lady.. a credit to her employer.

July 10, 2026
Unprompted review
Hays Travel - Leeds Merrion Centre logo

Reply from Hays Travel - Leeds Merrion Centre

Thank you very much for your kind review, it was a pleasure to book your holiday! - Lauren

Rated 5 out of 5 stars

Excellent service

Hi we had great service and very pleasant sales adviser Shannon.
Shannon went above and beyond to get us the cruise that we were looking for.
So overall a great service from start to finish.
Thank you

July 5, 2026
Hays Travel - Leeds Merrion Centre logo

Reply from Hays Travel - Leeds Merrion Centre

Hi Robert, thank you for your review, it was a pleasure to arrange your cruise holiday plans! - Shannon

Rated 5 out of 5 stars

Mauritius

Gemma helped me to find another holiday this time to Mauritius ! She was very patient and thorough as I am deaf and have Asperger’s syndrome and she patiently explained everything and was very knowledgeable about destinations 8 0 )

June 30, 2026
Hays Travel - Leeds Merrion Centre logo

Reply from Hays Travel - Leeds Merrion Centre

Thank you for leaving us such a lovely review Michelle! - Gemma

Rated 5 out of 5 stars

Shannon With a Smile

Shannon was very patient to my changing criteria and always gave various options for me to check-out. Everything was clearly explained and was always done with a smile, thus your moto "Smile" was apt. Would feel confident in recommending Hays Travel if Shannon's customer service is the standard!

June 24, 2026
Hays Travel - Leeds Merrion Centre logo

Reply from Hays Travel - Leeds Merrion Centre

Thank you for such a lovely review Gerrard, have a lovely holiday! :) - Shannon

Rated 5 out of 5 stars

Great customer service!

We have received excellent support and advice from Lauren throughout the booking process. From our holiday options to matching the pricing of our chosen holiday with a different provider. Thank you!

June 14, 2026
Hays Travel - Leeds Merrion Centre logo

Reply from Hays Travel - Leeds Merrion Centre

Thankyou for you Amazing review

Rated 5 out of 5 stars

Holly was helpful and provided added…

Holly was helpful and provided added details and information we wanted before booking. Holly was professional and friendly in our dealings. Thank you.

June 12, 2026
Hays Travel - Leeds Merrion Centre logo

Reply from Hays Travel - Leeds Merrion Centre

Thank you so much or your Lovely comments

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look