All the ladies are proffesional and polite and it is a lovely experience, from searching to finding my holiday. Lauren has booked few of my getaways and you can tell she enjoys her job. Well done Hays... See more
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Friendly start on the phone to being put through too a polite friendly lady called Holly. Who ran over the details of the holiday took our details and finalised the booking
Company replied
Explained to the assistant the type of holiday we wanted and all avenues were explored and explained fully, which allowed us to choose the month and destination. Staff very helpful and allowed us to d... See more
Company replied
From start to finish the process was quick and easy with Shannon, saw the deal on Facebook just wanted to swap airports, details given and holiday booked. Countdown is on (albeit a long one) but then... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 30, Merrion Centre, LS2 8NG, Leeds, United Kingdom
- 0113 8275301
4.8
Excellent
373 reviews
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Samantha the Superstar
Samantha was great and very helpful. She managed to meet all my requirements and was both efficient and professional at all times.
Thank you Samantha again for your help.
April 25, 2026
Reply from Hays Travel - Leeds Merrion Centre
Hi Jas, thanks for your great review! :)
I always book through Hays as the staff…
I always book through Hays as the staff are friendly and helpful.
April 22, 2026
Reply from Hays Travel - Leeds Merrion Centre
We are all delighted to read your review, thank you Margaret! - Shannon
Excellent care and customer service…
Excellent care and customer service from Shannon, thank you
March 29, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you so much Julie! - Shannon
Holy was very professional in every…
Holy was very professional in every way.she sorted everything for us.well done.
April 15, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for such a lovely review Philip!
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your review Paula! - Shannon :)
Trip to Amsterdam
Holly's service was outstanding. She quickly understood what was required and produced the information and cost
April 10, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely review! - Holly :)
I messaged about a deal I saw online
I messaged about a deal I saw online , response was fast and my queries were answered quickly .
Lauren was very helpful and dealt with my booking efficiently thanks again
April 5, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for such a kind review! - Shannon
Gemma in the Merrion centre shop Leeds…
Gemma in the Merrion centre shop Leeds was very friendly and patient understanding as me and my neice have trouble with hearing .and spent time explaining things to us .thank you Gemma.
March 21, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your review - Gemma x
Great all around experience
Holly was really helpful and informative. A great experience from start to finish. Great deal and great advice received on how best to see the city and fit in the excursions we wanted to do.
March 30, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you so much for your review, really kind - Holly :)
We can't find fault with the service
We can't find fault with the service. Holly was really great
March 31, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind review, it was great to book your holiday :) - Holly
Just happy to go to Hays for a holiday…
Just happy to go to Hays for a holiday and chat to the staff good lassie in Leeds Merrion Centre
March 22, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely review, it's great to hear you enjoy our service!
Very friendly and helpful always go to…
Very friendly and helpful always go to same one in merrion center Leeds.
March 26, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely review! - Shannon, Assistant Manager
Booking made easy
Thanks to Gemma and Lauren for making my booking experience simple and straightforward. Will definitely use Hays Travel afain
March 25, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind review Andy, we're happy to hear you enjoyed booking your holidays with us! - Gemma & Lauren
Cruising made easy
Thanks to Gemma and Lauren they made booking our cruises easy with no fuss. Will definitely come back again.
March 23, 2026
Unprompted review
Reply from Hays Travel - Leeds Merrion Centre
Thank you for such a lovely review, it was a pleasure to book your cruise holidays! - Gemma & Lauren
I was received well and assisted with a…
I was received well and assisted with a destination of my choice. Being my first holiday a lone, I was very anxious, but the support was very good. At the end I could not wait for the d day.
March 6, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for such a kind review, it was a pleasure to assist you in finding an amazing holiday for you! - Shannon
Good customer service 😊…
The lady was very friendly and helped us book our holiday where we want to go will be booking there in the future
March 4, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely review, it was great to book your holiday! :)
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind review!
Excellent
Excellent, friendly, found good deal and booked quickly, also flexible payment options available and professional agents
February 28, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind review Meera, so glad to get your holiday sorted! - Shannon :)
Reply from Hays Travel - Leeds Merrion Centre
Thanks for your review Garry, it is always a pleasure to book your holidays :)
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your review - Lauren :)
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