All the ladies are proffesional and polite and it is a lovely experience, from searching to finding my holiday. Lauren has booked few of my getaways and you can tell she enjoys her job. Well done Hays... See more
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Friendly start on the phone to being put through too a polite friendly lady called Holly. Who ran over the details of the holiday took our details and finalised the booking
Company replied
I saw Shannon and she was fantastic. Answered all my questions and got me the perfect holiday that I hoped for.
Explained to the assistant the type of holiday we wanted and all avenues were explored and explained fully, which allowed us to choose the month and destination. Staff very helpful and allowed us to d... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 30, Merrion Centre, LS2 8NG, Leeds, United Kingdom
- 0113 8275301
4.9
Excellent
375 reviews
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Excellent service
Hi we had great service and very pleasant sales adviser Shannon.
Shannon went above and beyond to get us the cruise that we were looking for.
So overall a great service from start to finish.
Thank you
July 5, 2026
Reply from Hays Travel - Leeds Merrion Centre
Hi Robert, thank you for your review, it was a pleasure to arrange your cruise holiday plans! - Shannon
Mauritius
Gemma helped me to find another holiday this time to Mauritius ! She was very patient and thorough as I am deaf and have Asperger’s syndrome and she patiently explained everything and was very knowledgeable about destinations 8 0 )
June 30, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for leaving us such a lovely review Michelle! - Gemma
Shannon With a Smile
Shannon was very patient to my changing criteria and always gave various options for me to check-out. Everything was clearly explained and was always done with a smile, thus your moto "Smile" was apt. Would feel confident in recommending Hays Travel if Shannon's customer service is the standard!
June 24, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for such a lovely review Gerrard, have a lovely holiday! :) - Shannon
Book merrion centre gemma Sheridan…
Book merrion centre gemma Sheridan brillant book all there now brillant customer service happy smiles
June 14, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thankyou for your feedback
Great customer service!
We have received excellent support and advice from Lauren throughout the booking process. From our holiday options to matching the pricing of our chosen holiday with a different provider. Thank you!
June 14, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thankyou for you Amazing review
Holly was helpful and provided added…
Holly was helpful and provided added details and information we wanted before booking. Holly was professional and friendly in our dealings. Thank you.
June 12, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you so much or your Lovely comments
Feel very disappointed in the service
Feel very disappointed in the service, wanted to boom the Christmas cruise, sent message with what I wanted was booked into the wrong cabin, was then quoted wrong price for monthly payments, asked for a call back didn’t get one. Amendment made with the wrong DOB for my husband so needed to be changed again, asked for holiday to be cancelled as feel like all wrong and not the service I expected from Hays I have booked numerous holidays before and not had any issue.
June 11, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for bringing this to our attention, and I’m really sorry to hear about your recent experience.
It’s clear we’ve fallen short of the service you’ve come to expect from us, and I completely understand how frustrating it must have been to encounter multiple errors with your booking, from the cabin allocation and payment quotation to the incorrect details and lack of follow-up. This is certainly not the standard we aim to deliver.
We truly value your loyalty, especially as you’ve booked with us numerous times before without issue, which makes this all the more disappointing to read. Please be assured that your feedback has been taken seriously and will be reviewed internally to prevent this from happening again.
Once again, I’m very sorry for the inconvenience and frustration caused, and I hope we can regain your trust.
Kind regards,
Bring on the holiday!
Supportive, responsive and efficient throughout all communication and booking process.
May 29, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely review! :)
Gemma was very patient
Gemma who we spoke to mainly was excellent at answering my multitude of questions. She convinced us to join eight more members of our family on a cruise in 2028
May 31, 2026
Reply from Hays Travel - Leeds Merrion Centre
We are so happy to hear you enjoyed our service at Hays Travel Leeds Merrion Centre, thank you Pat! - Gemma
Explained to the assistant the type of…
Explained to the assistant the type of holiday we wanted and all avenues were explored and explained fully, which allowed us to choose the month and destination. Staff very helpful and allowed us to decide without any rushing. The holiday was tailored to meet our needs. Highly recommend using Hays Travel everytime.
May 26, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for such a lovely review Maureen! - Gemma
Excellent service as usual
Excellent service as usual.
Quick and easy booking from friendly and efficient staff. Thank you.
May 21, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thanks for such a lovely review! - Holly
Reply from Hays Travel - Leeds Merrion Centre
Thanks for your lovely review Lisa, we're happy to hear you enjoyed our booking process - Gemma :)
Amazing company to book with
Amazing company to book with, staff are lovely and answer any questions asked. This is the 4th holiday booked with Hays and u will continue to use them
May 20, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely review! :) - Gemma
Quick an effective service via email
May 7, 2026
Reply from Hays Travel - Leeds Merrion Centre
Hi Tom, thanks for leaving us a review! - Shannon
Reply from Hays Travel - Leeds Merrion Centre
Thank you for such a kind review!
First time going to Hays
First time going to Hays, first tome booking a cruise , the booking was sorted form our requests all went very well the staff very informative very pleased with the service.
May 7, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for such a lovely review! - Gemma
I popped in to see the rep I knew my…
I popped in to see the rep I knew my dates and hotel and destination I was there all of 15-30 minutes and all was taken care of
May 12, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your review! - Gemma
Very friendly - no pressure
Gemma was very helpful and friendly, didn’t feel pressured.
Very easy process
Thank you!
May 9, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind review! - Gemma
Very good service
April 30, 2026
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your review! - Holly
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your review! - Lauren
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