Hays Travel - Leeds Merrion Centre Reviews 

Holly was really helpful I’d highly recommend

Gemma found us the best deal we wanted they gave us a lot of information about the place we were looking at. Didn't feel pressured into anything. Booked the holiday we chose at a great price thank you 😊

Lauren was great, gave me various options and was able to answer all my questions

The staff are brilliant, we have been booking are holidays with Hays for 5 years, and will continue to do so

Warm welcome
Friendly staff

Fab lady found us a bargin for disneyland paris 😍

I was messaging Gemma at the Leeds branch regarding various New York trips and Gemma was very patient and finally I decided in New York for new years 2026. Gemma never failed to tell me anything she was quick on the ball sorted everything out with ease. I highly recommend dealing with Gemma at any time - great service 😉

I wanted a 2 stay break , The Lady called Gemma got me a great deal and all booked the same day. Brilliant service and will definitely recommend to others.

Pleasure to deal with and very helpful and efficient.

Excellent service. There travel card is also excellent

The staff were very helpful and well informed. They explained everything efficiently and never tried to push me in any particular direction. They let me make up my own mind which i appreciated. Thank you

Did my whole booking via messenger- replies were instant even out of office hours. Everyone went above and beyond to assist with my booking

Great communication, all details were able to be provided over social media so all I had to do was have a quick chat at a more convenient time to arrange payment details. Thank you Chloe

Chloe
Thank you for your fab service, hopefully first of many holidays booked with you

Efficient and friendly

Holly was very helpful in finding the right holiday for me

Chloe was so professional and very informative she made the booking experience fantastic- wouldn’t use anyone else now!

Dropped in to Hayes Merrion Center spoke to Ryan who listened carefully to what we wanted, understood , went through our options made recommendations. We made our choice he took us seamlessly through booking. Friendly professional and most importantly listened as we are older our requirements are different to someone younger. Highly recommend.

Holly was so polite and helpful… we had our trip booked and everything sorted within minutes.
I always book with hays travel as I find the staff helpful.
Claire

I was over charged for my cruise after been told the price was held as long as a deposit was paid. When I called Hays to challenge this Chole was extremely rude to me and gave out incorrect information about the cruise. Which contradicted information given to a family member who is in charge of arranging the whole cruise. Although this matter was resolved when another family member attended the branch. I am appalled by Chloe’s attitude during the booking process. Everyone makes mistakes but messing around with peoples money in that way is just not on.