All the ladies are proffesional and polite and it is a lovely experience, from searching to finding my holiday. Lauren has booked few of my getaways and you can tell she enjoys her job. Well done Hays... See more
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See what reviewers are saying
Friendly start on the phone to being put through too a polite friendly lady called Holly. Who ran over the details of the holiday took our details and finalised the booking
Company replied
I saw Shannon and she was fantastic. Answered all my questions and got me the perfect holiday that I hoped for.
Company replied
Explained to the assistant the type of holiday we wanted and all avenues were explored and explained fully, which allowed us to choose the month and destination. Staff very helpful and allowed us to d... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 30, Merrion Centre, LS2 8NG, Leeds, United Kingdom
- 0113 8275301
4.9
Excellent
375 reviews
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Great Customer Service - Gemma (Merrion Centre, Leeds)
Great customer service provided by Gemma and the team.
Another perfect holiday booked.
Thank you.
July 12, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind feedback! It is always our pleasure booking your holidays - Gemma & the girls :)
Advisor helpful & polite
Advisor helpful & polite, patient as not sure where we wanted to go, gave lots of options, overall very good service
July 17, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely feedback, so glad we managed to find you something - Holly :)
love face to face shopping
always attentive staff and always welcome you as you walk through the door.
July 19, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely feedback - Holly :)
Very easy to access
July 9, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind feedback - Chloe :)
Better service this time…
Better service this time around.Assistant was chatty explaining everything. Good eye contact was happy to assist me.
July 4, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind feedback, we try our best to have great customer service here in the Merrion centre so we are glad you had a better experience. We hope to see you again in the future :)
They got the booking which we wanted at…
They got the booking which we wanted at a good price and they did every thing we needed and we will be useing them in the future.
July 9, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank your your kind feedback and thank you for using us again! We hope to see you in the future to book Nashville! - Chloe :)
Wonderful and very easy
Everything was sorted and booked in moments, all online as I was working and couldn’t speak and couldn’t have been easier
July 4, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely feedback, glad we could get you booked - Chloe :)
As always Gemma and her team never fail…
As always Gemma and her team never fail to give100% a professional and friendly service. I always leave happy on the knowledge that they have given me the service I require.
July 1, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank you so much for your lovely feedback. We always do our best to help you with your holidays - Gemma and the girls :)
Great service from Holly! :-)
Great service from Holly, took all of 10mins to book a lovely short break to Benidorm next year in a stunning hotel. Thank you :-)
June 21, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely feedback! The hotel looks stunning! You are very welcome :) - Holly
Once again we were really impressed…
Once again we were really impressed with the friendliness and helpfulness of the staff in Hays.
We knew what we wanted and all the stress of coordinating the booking of rail travel, hotel, theatre tickets was taken from us and we’re now confident everything will go smoothly and according to plan. Many thanks for your help and advice.
June 20, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank you so much for your lovely feedback! So glad we got your trip booked - Holly :)
Very helpful and straight forward as…
Very helpful and straight forward as always, special thanks to chloe and all staff at Merrion centre leeds.
June 18, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thanks for your lovely feedback, it is always great to get your flights booked! :)
We were looked after by Ryan who helped…
We were looked after by Ryan who helped us choose our holiday.He did a great job in finding where we wanted to go.He was very friendly and polite.
June 15, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind feedback about Ryan :)
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely feedback :)
Gemma in the Leeds branch is great
Gemma in the Leeds branch is great. I have booked with her on various cruises. She has always been a great help, and a great person, would always go to her to do my holidays.
May 30, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind feedback, it is always great to book your cruises - Gemma
What a good experience at hays
What a good experience at hays . The assistant was so helpful. She made it all so simple 👍
May 29, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind feedback - Holly :)
Reply from Hays Travel - Leeds Merrion Centre
Thank you, it is always a pleasure to book your holidays! Thanks for always returning - Team Merrion :)
Very pleasant to deal with
Very comprehensive search for our needs and took on board what we wanted
May 8, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely feedback it was lovely booking your trip! - Holly :)
We collect holiday booked tickets…
We collect holiday booked tickets Rebecca served us just i wanted to express my sincere gratitude for her help in collecting our ticket hotel itol everything she organised Nicely and explained clearly wow 👌 Rebecca is the best so smile friendly Great respect 🙏 warm thanks keep it up and Also leeds city center hays travel management really appreciated thanks kind regards
May 10, 2025
Unprompted review
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind feedback we will pass this onto Rebecca! :)
Gemma at hays Merrion centre is a…
Gemma at hays Merrion centre is a breathe of fresh air always smiling and helpful always goes above and beyond she's a credit to hays
May 7, 2025
Reply from Hays Travel - Leeds Merrion Centre
Thank you so much for your fabulous feedback Jan, it is a pleasure to book your holidays for you! - Gemma :)
Merrion centre store
Gemma at the Merrion centre store is bloody fabulous, when you ask about safe places for older single ladies, she gives the best advice, she’s so honest, and so far I cannot fault her, we have been on three holidays so far on her recommendations and we have another three booked, GOLD STARS all round for Gemma and her girls at Merrion.
April 27, 2025
Reply from Hays Travel - Leeds Merrion Centre
Ah Andrea thank you for your fabulous feedback, it is always a pleasure to have you in store with us. - Merrion Girls :)
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