All the ladies are proffesional and polite and it is a lovely experience, from searching to finding my holiday. Lauren has booked few of my getaways and you can tell she enjoys her job. Well done Hays... See more
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See what reviewers are saying
Friendly start on the phone to being put through too a polite friendly lady called Holly. Who ran over the details of the holiday took our details and finalised the booking
Company replied
I saw Shannon and she was fantastic. Answered all my questions and got me the perfect holiday that I hoped for.
Company replied
Explained to the assistant the type of holiday we wanted and all avenues were explored and explained fully, which allowed us to choose the month and destination. Staff very helpful and allowed us to d... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 30, Merrion Centre, LS2 8NG, Leeds, United Kingdom
- 0113 8275301
4.9
Excellent
375 reviews
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Hays, Merrion Centre
The advisor who I spoke with (Gemma) was very knowledgeable and helpful
November 3, 2024
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind feedback, I am glad you had a good experience with us :)
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind feedback, it is great to hear you had a good experience with us!
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind feedback, it was lovely to book your holiday! - Holly
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind feedback
They was really helpful so me straight…
They was really helpful so me straight away explaining about the holiday went through it all would use them again really nice people
October 17, 2024
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely feedback, we hope to see you soon to book another one of your holidays
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind feedback - Gemma
Had a fantastic experience holiday…
Had a fantastic experience holiday booking our holiday with Gemma the original holiday I was going to book had gone, so she looked at all our holiday requirements and found us an alternative holiday, which to be honest think this hotel will be suited to us better also very informative about the destination very friendly and helpful would definitely recommend thank you Gemma for all your hard work .
October 12, 2024
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely feedback. We are glad to hear that you had such a nice experience with Gemma even when your original idea didn't go to plan :)
Holly was really helpful and really…
Holly was really helpful and really made everything easy
October 13, 2024
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind review, it was lovely to book your holiday - Holly :)
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind feedback
The booking was not starightforward but…
The booking was not starightforward but Holly dealt with it efficiently and I left with everything sorted.
September 21, 2024
Reply from Hays Travel - Leeds Merrion Centre
We appreciate you taking the time to share your experience. We're glad to hear that Holly was able to assist you and ensure everything was sorted.
First time I've used Hays,and the young…
First time I've used Hays,and the young lady was very helpful and friendly.
September 21, 2024
Reply from Hays Travel - Leeds Merrion Centre
We appreciate your kind words and are thrilled to hear you had a positive experience with our team. We strive to provide exceptional service and are glad you found our representative helpful and friendly.
My wife and I had enjoyed a wonderful…
My wife and I had enjoyed a wonderful holiday in Menorca. On returning to Mahon Airport there was a fatal accident on the Me1 and the delays meant we missed our flight back to LBA. Gemma and her staff were fantastic. The found us overnight accommodation and a flight the following day. They were very patient with many e-mails and phone calls. Thanks Peter & Jen Jefferson
September 13, 2024
Unprompted review
Reply from Hays Travel - Leeds Merrion Centre
We are so glad to hear that you enjoyed your holiday in Menorca. We understand that the delays caused by the accident at Mahon Airport were very stressful. We are pleased to hear that our staff were able to assist you in finding overnight accommodation and a flight the following day. We appreciate your kind words about Gemma and her team.
Very friendly and helpful staff
Very friendly and helpful staff. Very informative and eager to advise.
September 6, 2024
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind words! We're delighted to hear you found our staff friendly, helpful, and informative. We strive to provide our customers with the best possible service and it's wonderful to know we're meeting your expectations.
Arranging my holiday requirements.
Everything was fine, Angela, the lady that served me was helpful, friendly, polite and courteous and arranged exactly what I was looking for at the best price. She answered all of my questions and explained everything that I needed to know and what else that I needed to do. Thank you.
August 12, 2024
Reply from Hays Travel - Leeds Merrion Centre
Thank you for such lovely feedback, it was great to chat with you and find you your perfect holiday - Angela
Good knowledge.
July 23, 2024
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind review.
Helpful
Helpful, patient and knowledgeable staff members. All very personable, didn't feel anything was too much trouble,never felt rushed or pressurised.
July 22, 2024
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your lovely feedback, it was a pleasure booking your holiday
Quick,easy,and pleasant, special mention for Chloe
Quick,easy,and pleasant, special mention for chloe
July 6, 2024
Reply from Hays Travel - Leeds Merrion Centre
We're so glad to hear you had a positive experience! It's wonderful to know that you found our service quick, easy, and pleasant. We'll be sure to pass your kind words along to Chloe.
very helpfull they were patiant and…
very helpfull they were patiant and expained everything about our trip.very satisfied and would use hays again
July 11, 2024
Reply from Hays Travel - Leeds Merrion Centre
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was able to provide you with the helpful and patient service you needed. We're committed to making sure our customers have a smooth and enjoyable travel experience.
Reply from Hays Travel - Leeds Merrion Centre
We are glad you had a good booking experience with us and we hope to see you again
Gemma was very professional and…
Gemma was very professional and helpful,made my booking easier than doing it myself online.
July 3, 2024
Reply from Hays Travel - Leeds Merrion Centre
Thank you for your kind words. We're so glad you found Gemma to be helpful and professional. We strive to make booking easy for our customers.
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