Whist having a "falsstart", a lady called Olivia, from the Leyland branch, stepped in and within 24hrs had fully grasped my personal needs, for sailing to America and then by rail to Chicago. She cer... See more
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This was not the first travel agent I visited but they certainly stood out , hence us choosing them for our booking. Nicole was very attentive and informative. I did speak to two other ladies and t... See more
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What can I say,Gemma is a delight, she knows exactly what our needs are and always comes up with the goods.She knows we are budget cautious in this tough economic climate but somehow always finds the... See more
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The knowledge of Gemma at the leyland store was fantastic. We didn’t know where we wanted to go but she noted down all our likes/dislikes to provide a good selection of suitable places and hotels. Ver... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
65 Hough Lane, PR25 2SA, Leyland, United Kingdom
- 01772970563
4.9
Excellent
639 reviews
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Super efficient team
Gemma has been trying for weeks to find me an accessible cabin for a Canaries cruise and has been successful. I am always so well catered for at Hays by Gemma and the rest of the team and wouldn't go anywhere else.
January 20, 2026
Reply from Hays Travel - Leyland
Sylvia Greenwood,
We're happy to hear about the great service you received. It's wonderful that Gemma could find you the perfect accessible cabin for your cruise. We appreciate your continued loyalty! I'm sure you know by now that Gemma never gives up and it was a pleasure to see you in store again Sylvia. We hope you have a fantastic cruise and hope to see you again very soon. Happy sailing from the Leyland team.
Hays Travel
Very helpful staff that’s why I always…
Very helpful staff that’s why I always book with hays
January 11, 2026
Reply from Hays Travel - Leyland
Bobby Bruce,
We appreciate you booking with us consistently because of our helpful staff. Thank you for your continued support and lovely feedback. We love to hear our customers views. If we can help further in any way then please don't hesitate to get back in touch. We hope you have an amazing time. From the Leyland team.
Hays Travel
Excellent
As always, staff very welcoming, helpful and polite.
Reassured me too.
Olivia was very professional and down to earth..
Many thanks for finding me the perfect holiday Olivia
January 16, 2026
Reply from Hays Travel - Leyland
We appreciate you sharing your kind words! We're so happy to hear that our team was welcoming and helpful, and that you found the perfect holiday. We have passed on your thoughts to Olivia who was thrilled with them. Thank you once again for booking with us and we hope you have an amazing time. Kind regards from the Leyland team.
Repeat customers
Always use Hays travel Leyland . Friendly and helpful staff willing to go through different options and no pressure to book there and then . They are genuinely interested in getting it right . If you go back to book again they always ask how your last holiday went and what you enjoyed or would change .
January 16, 2026
Reply from Hays Travel - Leyland
We appreciate you choosing us! It's great to know our Leyland team provides friendly, helpful service, exploring options without pressure. We're happy they remember your holidays and aim to understand your preferences. If we can help further in any way then please don't hesitate to get back in touch. Happy holidays from the Leyland branch.
Holiday
Hello Lura was very helpfull to sort out our needs for the cruise . Gave us lots of information as it being our first cruise .Thank you.
January 15, 2026
Reply from Hays Travel - Leyland
We appreciate you sharing your experience. We are so glad to hear that you found our team member helpful in planning your first cruise and meeting your needs. We will pass on your kind words and we hope you have a fantastic holiday. Kind regards from all at the Leyland branch.
Lovely staff member …
The young lady who booked our holiday gave us great advice and went out of her way to tell us so much about the place we will be staying in .She is a lovely member of staff and her name is Olivia from your leyland branch
January 14, 2026
Reply from Hays Travel - Leyland
We're happy to hear that you received great advice and detailed information about your destination. We appreciate you acknowledging our team member from the Leyland branch. I have passed on your kind words to Olivia who was thrilled to hear them. We hope you have an amazing time. From the Leyland team.
Very warm welcome
Very warm welcome from Gemma, even though the shop was busy and people were waiting we didn't feel we were rushed at all
January 13, 2026
Reply from Hays Travel - Leyland
Thank you so much for taking the time to leave our little shop a review. We really do appreciate it and love hearing our customers views. It is never our intention here at Hays to rush anyone into a big decision like choosing their perfect holiday destination and we will always give you all the time you need to come to a decision. We hope you have an amazing time .Happy holidays from the Leyland team.
Nicole was amazing !
Nicole was amazing and really helped piece the holiday together, with not doing a typical package holiday and travelling around a little when we get to the destination it was difficult to work things out without her. We now have an amazing holiday booked with the flexibility to do our own thing in the middle. Thank you Nicole
January 10, 2026
Reply from Hays Travel - Leyland
Thank you Martin for taking the time to leave such a lovely review. We love to hear what our customers think and we're so happy Nicole managed to piece together your perfect trip. We can't wait to hear all about it on your return. Happy travels from the Leyland team.
We went in to ask about a cruise and…
We went in to ask about a cruise and the girls where so nice and helpful we booked one such a good experience they answered every thing that we wanted to know and much more this the2 nd holiday that we have booked with Hays in a year and will always book with them such a nice experience they answered every girls are lovely
January 7, 2026
Reply from Hays Travel - Leyland
Thank you so much Maureen for your fantastic review and thank you for your continued custom. We really do appreciate it. We are thrilled to have found you your next perfect getaway and if we can help further in any way then please don't hesitate to contact us. If not Maureen then we hope you have an amazing time. Kind regards from the Leyland team.
Lovely friendly helpful
January 5, 2026
Reply from Hays Travel - Leyland
Thank you so much for taking the time to leave us such a lovely review, we really do love hearing from our customers.
Thank you once again for booking with us and if we can help further in any way then please don't hesitate to get back in touch. Happy holidays from the Leyland team.
Olivia was extremely knowledgeable and…
Olivia was extremely knowledgeable and very kind.She assisted us in finding a cruise that suited our request.
January 5, 2026
Reply from Hays Travel - Leyland
Thank you so much for the lovely review for Olivia, she was so pleased to hear your kind words and that she managed to find the perfect cruise for your needs. We hope you have an amazing time. Kind regards from all at the Leyland branch.MG
Friendly staff
December 28, 2025
Reply from Hays Travel - Leyland
Thank you so much Alison for taking the time to leave such an amazing 5 star review for our branch. We really do appreciate it as we love hearing from our customers and if we can help in any way further then please don't hesitate to get back in touch with us. We hope you have an amazing time. Kind regards from the Leyland team.
Reply from Hays Travel - Leyland
Thank you so much Viki for taking the time to leave us such a lovely review, we really do appreciate it. We are so pleased you found us to be helpful and the whole process being easy to book as that is exactly what we are here for to take the stress out of booking a holiday. We wish you a very happy holiday. From the Leyland team.
Reply from Hays Travel - Leyland
Thank you so much for taking the time to leave us such a lovely review. We really do enjoy reading them. We're so glad you found us to be helpful as that's exactly what we aim for with all of our customers. We hope you have a fantastic time. Kind regards from the Leyland team.
Holiday decisions
I was in quite a while trying to decide on where to go on holiday, I never felt rushed and the young lady was really helpful + knowledgeable and in the end found the holiday for us
December 30, 2025
Reply from Hays Travel - Leyland
Thank you so much for your lovely review, we really do appreciate it. I have passed your kind words on to Poppy who was so pleased to have found you your perfect holiday. We want our customers to never feel rushed into a decision as we realise how important your holidays are to you and we're glad we got there in the end . We hope you have a fantastic time. Happy holidays from the Leyland branch.
Reply from Hays Travel - Leyland
Thank you so much for taking the time to leave us such a nice review, we really do appreciate hearing from our customers.
Thank you once again for your booking and if we can help further in any way then please don't hesitate to get in touch.
Have an amazing holiday from the Leyland branch.
Booking a short break
Caitlin was knowledge and very helpful for the short break I was looking for. She made suggestions to help me come to a decision and had lots of enthusiasm and patience
December 9, 2025
Reply from Hays Travel - Leyland
Thank you so much for your very kind words for Caitlin, she was so pleased with them and was more than happy to have helped you find your perfect little getaway and we all here at the Leyland branch hope you have an amazing trip.
Have used hays travel for the last 12…
Have used hays travel for the last 12 months and the service from Gemma and her team has been brilliant. Have recommended Hays travel to friends and family.
December 5, 2025
Reply from Hays Travel - Leyland
Thank you for taking the time to leave such a lovely review, we really do appreciate it. I have passed your kind words onto Gemma who was thrilled to hear you have recommended us to your family and friends. Have an amazing holiday and we hope to see you back in store again very soon. Kind regards from the Leyland team.
Reply from Hays Travel - Leyland
Thank you so much Margaret for your amazing 5 star review. It was a pleasure to have found you your perfect holiday and we all hope you have a fantastic time away. Happy holidays from the Leyland branch.
My queries were responded to quickly
My queries were responded to quickly. Friendly and really helpful, Gemma has been amazing. Thank you.
December 4, 2025
Reply from Hays Travel - Leyland
Thank you for the lovely review, we really do appreciate it. I have passed your response on to Gemma who was thrilled with it. If we can help further in any way then please don't hesitate to get back in touch with us. Kind regards from the Leyland team.
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