Whist having a "falsstart", a lady called Olivia, from the Leyland branch, stepped in and within 24hrs had fully grasped my personal needs, for sailing to America and then by rail to Chicago. She cer... See more
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This was not the first travel agent I visited but they certainly stood out , hence us choosing them for our booking. Nicole was very attentive and informative. I did speak to two other ladies and t... See more
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What can I say,Gemma is a delight, she knows exactly what our needs are and always comes up with the goods.She knows we are budget cautious in this tough economic climate but somehow always finds the... See more
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The knowledge of Gemma at the leyland store was fantastic. We didn’t know where we wanted to go but she noted down all our likes/dislikes to provide a good selection of suitable places and hotels. Ver... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
65 Hough Lane, PR25 2SA, Leyland, United Kingdom
- 01772970563
4.9
Excellent
639 reviews
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Excellent customer service
Excellent customer service
We were made to feel comfortable and at ease whilst in the shop.
The member of staff listened to us and helped us choose the right holiday.
November 22, 2025
Reply from Hays Travel - Leyland
Thank you so much for your excellent review, we really do appreciate it and are thrilled we managed to book you your perfect holiday. We hope you have an amazing time away. Happy holidays from the Leyland team.
So helpful and pleasent
November 26, 2025
Reply from Hays Travel - Leyland
Thank you so much for taking the time to leave us such a lovely review, we really do appreciate hearing our customers comments and are thrilled to hear you found us both helpful and pleasant. If we can help further in anyway then please feel free to pop into branch or give us a call. Kind regards from the Leyland team.
Good friendly staff very expierencef
November 25, 2025
Reply from Hays Travel - Leyland
Thank you John for your very kind words, it was a pleasure to book your holiday for you and we hope you have an amazing time and hope to see you back in store very soon. Happy holidays from the Leyland team.
Reply from Hays Travel - Leyland
Thank you so much John for your fantastic review. We really do appreciate your kind words. Thank you once again for booking with us and we hope to see you in branch again very soon. Have the best time. From the Leyland team.
5* Holiday Price Match
Id seen a holiday in a 5* hotel for a really cheap price but didnt feel comfortable booking on the Jet2 app in case id missed something so I called and spoke to a lovely lady called Caitlin and asked if she could match the price, she came back to me within the hour and said yes and within 30mins we had booked the holiday and I had received all the relevant paperwork. Amazing response!!!
November 22, 2025
Reply from Hays Travel - Leyland
Thank you for your amazing review. We are happy to have booked you and you can go away safe in the knowledge that your holiday has been booked by the professionals. We hope you have a fantastic time and hope to see you in branch again for your next 1. Happy holidays from the Leyland team.
Staff always very friendly
Staff always very friendly and super helpful. The travel booking process is quick, accurate and totally painless.
November 21, 2025
Reply from Hays Travel - Leyland
Thank you for your fantastic 5 star review, we really do appreciate you taking the time to leave it as that's precisely what we are here for to make things as pain free as possible for you so that all you have to do is enjoy your holiday. We hope you have the best time. From the Leyland team.
I booked my holiday with Gemma in…
I booked my holiday with Gemma in Leyland and found she went over and above customer service.
Because it was last minute booking Gemma checked me in and printed everything of for me. I will most certainly be booking with them again. Thank you.
November 6, 2025
Reply from Hays Travel - Leyland
Thank you for taking the time to leave such a lovely review. We totally agree with you that our Gemma is fantastic and she really does go above and beyond for all of her customers. We all hope you have a fantastic last minute holiday and hope to see you again soon. Happy holidays from the Leyland team.
Gemma was extremely knowledgeable &…
Gemma was extremely knowledgeable & professional & on the ball 👍
November 5, 2025
Reply from Hays Travel - Leyland
Thank you so much for your amazing review for Gemma, she was thrilled with it. She really is so passionate about finding you your perfect getaway and were so pleased she managed to do this. We hope you have a fantastic time. Kind regards from the Leyland branch.
Gemma absolutely knows her stuff
Gemma absolutely knows her stuff, I love the fact that she always seems to find fab holidays even outside of the normal package holiday you would normally associate with Hays travel. The best thing for me is the price, she always manages to find cheaper prices without compromising on quality!
Thank you ☺️
November 5, 2025
Reply from Hays Travel - Leyland
Thank you so much for your fantastic review Alex, Gemma was thrilled with it. She really does make you think outside of the box to find you something amazing within your budget that you perhaps hadn't thought of yourself. We hope you have an amazing time. Happy holidays from the Leyland branch.
Exceptional Customer Service.
An excellent experience and thank you NG for your patience and determination to achieve our extensive requirements. Very professional with explanations and advice as well as printouts throughout the booking process. Thank you.
November 1, 2025
Reply from Hays Travel - Leyland
Thank you for leaving us such a lovely review, we really do appreciate you taking the time to do so. Nicole was really pleased to hear your kind words about her booking process and if we can help in anyway further then please don't hesitate to get back in touch. Have an amazing holiday from the Leyland team.
The young lady Olivia who helped us…was exemplary
The young lady Olivia who helped us book our experience was very informative and we feel got us the best deal on our vacation. Everything was done efficiently and no fuss . Very happy with the experience.
October 28, 2025
Reply from Hays Travel - Leyland
Thank you so much for taking the time to leave us such an amazing 5 star review, we really do appreciate your kind words and have passed them on to Olivia who was thrilled to have helped you find your perfect getaway and we wish you a very happy holiday, from all at the Leyland branch.
Poppy has been amazing helping me sort…
Poppy has been amazing helping me sort my travel insurance with back and forth phone calls. Great communication, polite and helpful.
Highly recommend
October 22, 2025
Reply from Hays Travel - Leyland
Thank you for taking the time to leave such a lovely review for Poppy, we have passed on your kind words to her and she was so happy to have sorted your travel insurance out for you. We hope you are now all set to go but if we can help in any way further then please don't hesitate to get in touch. Safe travels from the Leyland team.
Olivia made it simple and easy to get…
Olivia made it simple and easy to get the right cruise for first timers
October 14, 2025
Reply from Hays Travel - Leyland
Thank you so much for your lovely review of Olivia who was thrilled to have booked you your very first cruise. On behalf of everyone at the Leyland branch we wish you a very happy sailing.
Happy customer
Nicole the lady whom served me didn’t rush me found the best deal she could and was generally all round polite friendly and helpful
October 19, 2025
Reply from Hays Travel - Leyland
Thank you for taking the time to leave Nicole such a lovely review, She really did appreciate it as we pride ourselves on giving our customers all the advice and time they need to find them their perfect holiday and we are so pleased we managed to do this on this occasion. Happy holidays from the Leyland team.
Reply from Hays Travel - Leyland
Thank you for leaving a review, we really do appreciate you taking the time to leave 1 and we have passed your words on to Caitlin and Gemma. If we can help further in any way then please don't hesitate to pop back into store or give us a call. Kind regards from the Leyland team.
Better Cruising
My wife and and went in to enquire about a cruise and got excellent service from Gemma in particular. Gemma showed us not only the cruise we were interested in but a different cruise to the same place at the the same time with a different company which suited us much better. She took us through the available cabins pointing out the best cabins to go for. We usually book online but after this experience, we'll be paying a visit to Hays in future!
October 15, 2025
Reply from Hays Travel - Leyland
Thank you for taking the time to leave such a lovely review, we will pass your kind words on to Gemma. It's clear just how passionate Gemma is about cruising when a customer comes in to book a cruise and her knowledge of them is invaluable. We are so pleased she managed to find you your perfectly matched cruise and we all at Leyland wish you a happy sailing.
Reply from Hays Travel - Leyland
Thank you for taking the time to leave us an amazing 5 star review. We are so pleased to have found you your perfect getaway and wish you a very happy holiday. From the Leyland branch.
Gemma was brilliant sorting out our…
Gemma was brilliant sorting out our flights to Orlando, and booking lounges at both airports to make the trip even smoother.
October 9, 2025
Reply from Hays Travel - Leyland
Thank you so much for your lovely review, we really do appreciate it. We are so pleased to have booked your flight and lounge and hope you have a fantastic time away form all at the Leyland branch.
Holiday insurance and quotes
Quick to respond to my enquiries & queries.
Holidays priced reasonable well.
Would recommend
October 9, 2025
Reply from Hays Travel - Leyland
Thank you for your amazing review Ryan, it was a pleasure to see you in branch and we hope to see you again very soon. Kind regards from the Leyland team.
The staff at Hayes travel Leyland are…
The staff at Hayes travel Leyland are so friendly and have lots of knowledge to help you choose the right holiday for you
October 7, 2025
Reply from Hays Travel - Leyland
Thank you so much for your lovely review, we all really do appreciate it. It was a pleasure to book you your holiday and we hope you have the best time. From all at the Leyland branch.
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