Always get great service from the Livingston team. My wife and I were looking for a short break in January 2027. Wanted warm weather so went with the personal recommendation from Susanne in the store.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having looked online for a holiday, we, my wife and I found one that fitted well with our dates, so I went into Hays Travel in Livingston, sat down with Megan told what we would like and she did that... See more
Hays Travel in Livingston is fantastic, nothing is too much trouble and I have amended my booking a few times. Megan books most of our holidays and what a lovely girl she is. A real asset to Hays in L... See more
Company replied
We always experience very helpful staff in Hays Livingston. We travel there especially even though we have many travel agents nearer to our home. Thank you Megan for your friendly smile and helpful as... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 Almondvale south, EH54 6HR, Livingston, United Kingdom
- 01506667133
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Suzanne was brilliant as usual and got…
Suzanne was brilliant as usual and got us just what we wanted. Also great flight times, she just looked after us in all respects.
July 1, 2026
Reply from Hays Travel - Livingston
Thanks for booking with me again. It's always nice to have something to look forward to.
Thanks also for leaving some feedback. I really appreciated reading your comments.
Have a fantastic holiday when you go.
Susanne
Hays Travel Livingston
Staff at the Livingston Branch went…
Staff at the Livingston Branch went above and beyond. Excellent knowledge and advice. Certainly took much less time to book our holiday than having to trawl the internet. Stop surfing and get to a local branch of Hays would be my message to potential customers.
July 8, 2026
Reply from Hays Travel - Livingston
Thank you so much for a fabulous review :)
It was my pleasure to get you both booked and I hope you have a great holiday with the family. We really appreciate the recommendation.
Fiona
Hays Travel
Great experience
Great experience. Everything fully explained and so helpful with the best cabin location to book.
July 6, 2026
Reply from Hays Travel - Livingston
Thank you so much for the 5* review - I really appreciate it! :)
Megan
Hays Travel Livingston
Reply from Hays Travel - Livingston
Thank you so much for the 5* review - I really appreciate it! :)
Megan
Hays Travel Livingston
Friendly knowledgeable staff made the…
Friendly knowledgeable staff made the overall booking experience great. Also used this company before and quality of holiday & pricing was great. Will continue to use Hays for any future bookings.
June 27, 2026
Reply from Hays Travel - Livingston
Thank you for your lovely feedback. I hope you have a wonderful holiday
Hazel
Karen was very helpful and had…
Karen was very helpful and had knowledge of the area we were booking and was patient whilst my OCD husband kept asking her questions.Booking was easily done and we left confident we had chosen the right location for our holiday.
June 28, 2026
Reply from Hays Travel - Livingston
Thank you so much for you very kind 5 star review, I was happy to answer any question en ensure you got the right holiday. I hope you have a wonderful holiday when it comes.
Many thanks
Karen
Reply from Hays Travel - Livingston
Thank you for your review. I'm glad we got your flights all sorted for you.
Hazel
Great Service from Livingston Shop
I received a telephone call from your agent yesterday and she saved me over £1,000 on my holiday.
Thank you things like that usually happen to other people.
June 30, 2026
Reply from Hays Travel - Livingston
I am so glad I was able to help save you such a large amount on your holiday.
It's great when something like happens.
Thanks for your feedback and for booking with us again. Anything else you need just let me know.
Susanne
Hays Travel Livingston
Hays. Second to nobody!
The service was superb as usual,it's always a pleasure to go in and have my holiday booked with the Hays team aid Suzanne,I am visually impaired and nothing is a problem, i am always treaded very well.
June 29, 2026
Reply from Hays Travel - Livingston
Thanks for taking the time to leave me some feedback and for for the 5* review.
Thanks for choosing to book your holidays with myself and Hays Travel. We really appreciate it.
Susanne
Hays Travel
Livingston
Reply from Hays Travel - Livingston
Thank you so much for your 5 star review I hope you have a fab holiday.
Many thanks
Karen
Reply from Hays Travel - Livingston
Glad to hear everything got all sorted .
Thanks for letting us know.
Hays Travel Livingston
Reply from Hays Travel - Livingston
Thanks for leaving us some feedback , it's fantastic to read that you think the service in our store is excellent.
Thanks for booking with Hays Travel.
Hays Travel Livingston
Megan always goes above and beyond to…
Megan always goes above and beyond to help me always friendly and smiling i am a fussy customer she always finds us a great deal and location
June 28, 2026
Reply from Hays Travel - Livingston
Thank you so much for the 5* review - I really appreciate it! :)
Megan
Hays Travel Livingston
This was the 2nd time I’ve booked our…
This was the 2nd time I’ve booked our holiday through Megan at Hays & all I can say is fantastic service. Megan took the time to find us the perfect deal & we’re excited for our next trip. I have no doubt I will be returning.
June 27, 2026
Reply from Hays Travel - Livingston
Thank you so much for the 5* review - I really appreciate it! :)
Megan
Hays Travel Livingston
Reply from Hays Travel - Livingston
Thanks for leaving a 5* review and for booking your holidays wth me. I am glad I am able to help make the process a bit easier!
Thanks again , see you soon!
Susanne
Hays Travel Livingston
Megan - 1 in a million.
Whenever we come into the shop we tend to gravitate to Megan who has booked our holidays on many occasions. She knows what we want in a holiday and nothing is ever too much for her to look up for us.
She is always bubbly and friendly and give you her 100% attention when she is dealing with you.
June 26, 2026
Reply from Hays Travel - Livingston
Thank you so much for the 5* review - I really appreciate it! :)
Megan
Hays Travel Livingston
The first of many ♥️…
The young lady was very nice my wife has never been on a ship because she says she can’t swim but your assistant was so kind my wife is going to have a go we are looking forward to a lovely trip ♥️
June 26, 2026
Reply from Hays Travel - Livingston
Thank you so much for such a lovely 5* review. So pleased you are giving the cruise a go, I am sure you will both love it! Look forward to hearing all about it. Pamela
Refund taking 2 weeks
I have been so disappointed with the service after 2 weeks and 3-4 phone calls before being refunded. Staff were misinforming me of the progress and situation of the refund causing more unnecessary stress.
May 29, 2026
Reply from Hays Travel - Livingston
Thank you for leaving your feedback, We are sorry you experienced difficulties with your refund and the misinformation you received on this occasion. I am pleased you have now received your refund.
Kind Regards
Hays Travel
Travel
Exceptional service as usual. Wouldn't use any other travel agent.
Suzanne getting the best deal possible for the holiday we wanted.
June 25, 2026
Reply from Hays Travel - Livingston
Thank you for your 5-star review! I am so pleased to know that you are happy with the the holiday I booked for you.
Thanks for booking with me again!
Susanne
Hays Travel Livingston
The agent was very helpful and she…
The agent was very helpful and she listened to all requirements with her search. 10/10
June 20, 2026
Reply from Hays Travel - Livingston
Thanks you so much for leaving a lovely 5* review, it's really appreciated!
I hope you have a fantastic holiday :)
Fiona
Hays Travel, Livingston
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.