Always get great service from the Livingston team. My wife and I were looking for a short break in January 2027. Wanted warm weather so went with the personal recommendation from Susanne in the store.... See more
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Having looked online for a holiday, we, my wife and I found one that fitted well with our dates, so I went into Hays Travel in Livingston, sat down with Megan told what we would like and she did that... See more
Hays Travel in Livingston is fantastic, nothing is too much trouble and I have amended my booking a few times. Megan books most of our holidays and what a lovely girl she is. A real asset to Hays in L... See more
Company replied
We always experience very helpful staff in Hays Livingston. We travel there especially even though we have many travel agents nearer to our home. Thank you Megan for your friendly smile and helpful as... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 Almondvale south, EH54 6HR, Livingston, United Kingdom
- 01506667133
4.9
Excellent
1K reviews
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Staff service was excellent
Staff service was excellent. Kept us informed every step of the process. 1st time with Hays, will be back.
June 18, 2026
Reply from Hays Travel - Livingston
Thanks so much for such a kind review! I'm delighted to hear you'll use us again, thank you :)
Fiona
Hays Travel, Livingston
As always great friendly professional…
As always great friendly professional service from Susanne in booking our holiday, answered all questions to our satisfaction. Should also mention on returning home we discovered we had a prior family occasion 3 days after start date of this new holiday. On telephoning Susanne with this oversight she contacted Jet 2 and arranged for our holiday to be changed from the 22nd of Nov. to the 29th.My wife and I cannot praise the service Susanne and Hays travel for the 5 star+ service you provide.
With thanks T&L Conlon
=
June 17, 2026
Reply from Hays Travel - Livingston
Thanks so much for leaving some feedback , it was lovely to read all your comments! I am glad I was able to help you get everything all changed over so you can still keep your other plans.
Thanks again for choosing to book with Hays Travel.
Susanne
Hays Travel Livingston
Excellent service at Hays Travel
My experience of booking my holiday at Hays was excellent, seamless and straightforward and the assistant was very welcoming and helpful, did not feel rushed and felt listened to, would recommend Hays travel for holiday booking
June 16, 2026
Reply from Hays Travel - Livingston
Thanks for leaving a 5* review and for your lovely comments.
It's fantastc to hear that our staff were able to help you get your holiday all booked and that you would recommend us.
Thanks for booking wth us.
Have a fantastic holiday when you go.
Hays Travel Livingston
Friendly helpful staff.
Friendly helpful staff.
We usually book our holidays in this branch as staff are friendly and welcoming.
This time however it was not quite so straightforward with a couple of problems during the booking process however we still managed to get booked.
Waiting on the revised confirmation as there were a couple of issues to be rectified on it. Hopefully we will receive this soon, if not will pop into branch to sort this out.
Confident that all will be sorted.
June 13, 2026
Reply from Hays Travel - Livingston
Thank you for you review I am happy we were able to resolve some errors made. we always try our best to get it right first time but like to resolve anything as soon as we can which we will always learn from. I hope have a lovely holiday when it comes.
many thanks
Karen
Staff so nice and helpfull to u
June 8, 2026
Reply from Hays Travel - Livingston
Thanks for taking the time to leave us some feedback , we really appreciated reading your comments and are delighted our staff were able to help you get your holiday booked.
Thanks for booking with us!
Hays Travel Livingston
Very polite staff very eager to help…
Very polite staff very eager to help they go above and beyond to get things right for you especially Susanne in the Livingston branch
June 14, 2026
Reply from Hays Travel - Livingston
Thanks for taking the time to leave us some feedback we are pleased you had a positive experience in our store. We appreciate your kind words.
Thanks for booking with us again!
Kind Regards
Hays Travel
I dealt with Susanne at Livingston by…
I dealt with Susanne at Livingston by phone. I had identified the resort and hotel but her input was invaluable in dealing with all the nuances of completing the booking and reservation of flight seats.
June 10, 2026
Reply from Hays Travel - Livingston
Thanks for taking the time to leave some feedback .
I really appreciated reading your comments and I am delighted I was able to help you get your holiday all booked.
Thanks for choosing Hays Travel to book your holiday anything you need before you go just let me know.
Thanks again!
Susanne
Very helpful agent
Our agent, Pamela was very helpful and printed off options for us too. She even checked us in for our flights. Wonderful service and will be back again.
June 10, 2026
Reply from Hays Travel - Livingston
Thank you for the lovely 5* review, It was a pleasure to help arrange your holiday, Have a wonderful holiday. Pamela
Always a pleasure at Hays Livingston
Always a pleasure at Hays Livingston, part of our family.
Megan Peters is our star consultant.
June 3, 2026
Reply from Hays Travel - Livingston
Thank you for the lovely 5* review - I really appreciate it!
Megan :)
Called in to collect tickets for our…
Called in to collect tickets for our holiday and Pamela was really helpful.
We also booked our holiday for next year.
She was very patient .
Always book through Hays the girls can’t do enough for you
June 9, 2026
Reply from Hays Travel - Livingston
Thank you very much for your 5* review, I hope you have a fantastic holiday and glad we were able to sort you another. Looking forward to seeing you in store again soon. Pamela
Holiday booking
Susanne and all staff are always friendly and helpful. Booked a few holidays with Hays now and would definitely recommend. Thank you
June 8, 2026
Reply from Hays Travel - Livingston
Thanks for booking with myself and Hays Travel. We really appreciate you booking with us again.
Thanks for taking the time to leave us some feedback.
Kind Regards
Susanne
Hays Travel
Hazel in livingston was brilliant so…
Hazel in livingston was brilliant so helpful but so down to earth .we got booked with a holiday that's perfect for me and my wife stress free due to the professional ability of Hazel .well done .👍
June 6, 2026
Reply from Hays Travel - Livingston
Thank you for your kind review. I hope the both of you had a lovely holiday.
Hazel
Reply from Hays Travel - Livingston
Thank you for your kind review! We truly appreciate you choosing us to book another holiday.
Have a great holiday!
Kind Regards
Hays Travel
Excellent service all round
Very helpful fixing us with our holiday. Also great customer service after, when we needed to contact for a holiday related matter. All sorted via email and phone in no time. Excellent all round.
May 30, 2026
Reply from Hays Travel - Livingston
Thanks for taking the time to leave us some feedback , we really appreciated reading all your comments.
Anything else you need before you travel just let us know.
Thanks for booking with Hays Travel.
Have a great time when you go.
Hays Travel Livingston
Jade was most friendly and helpful and…
Jade was most friendly and helpful and this made the booking process much easier. Was really happy with the way she dealt with my holiday booking 😊
June 1, 2026
Reply from Hays Travel - Livingston
Hi Caroline,
I am so pleased to hear we made your booking process easier and that you were happy with our service. Thank you for your kind words!
Kind Regards
Jade
Hays travel service was excellent
Hays travel service was excellent. Customer advisor was very helpful and we were able to choose the holiday that suited us. This was the first time we had booked a last minute holiday and the advisor was excellant
June 2, 2026
Reply from Hays Travel - Livingston
Thank you for your feedback ! We are so pleased we could help you find the perfect last-minute holiday.
Have a great time when go!
Thanks for booking with Hays Travel
First class service
Efficient, professional, friendly and informative service. Recommended.
June 2, 2026
Reply from Hays Travel - Livingston
Thank you for your kind words and for choosing to book your holiday with us! We are delighted you would recommend us.
Kind Regards
Hays Travel
Used Hays Travel agents for yearss for…
Used Hays Travel agents for years for our summer holiday. Never had a bad experience, everything has always been easy and straight forward. Will continue to use Hays.
May 31, 2026
Reply from Hays Travel - Livingston
We are so pleased to hear you've consistently had great experiences with us over the years. Thank you for your continued loyalty!
Kind Regards
Hays Travel
Jade and Megan are very helpful,as my…our third holiday this year
Jade and Megan are very helpful,as my wife is visually impaired,10 out of 10 for theses two ladies thks William Moffat
May 30, 2026
Reply from Hays Travel - Livingston
Thank you for the 5* review - the team and myself really appreciate it! :)
Megan
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