I really can't recommend Lucy enough, we've booked several family holidays with her and each time she comes up trumps. Nothing is too much trouble for her and she's just a genuinely lovely human being... See more
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Lucy is so nice. She is very helpful , polite and efficient. Lucy found us exactly the holiday I asked her to find. She kept me updated and sent everything through I needed. I felt comfortable contact... See more
Company replied
Exceptional service from Lucy Roberts, from enquiry to booking confirmation. Nothing was too much trouble. Lucy fought for the best deal for us and kept me informed throughout. Great customer service... See more
Company replied
Lucy is incredibly helpful and patient when it comes to finding the perfect holiday. She’s extremely knowledgeable and takes all the stress out of searching and booking. I always go to Lucy for our ho... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lucy Roberts, S73, Barnsley, United Kingdom
- 01226 698524
4.9
Excellent
205 reviews
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Reply from Hays Travel - Lucy Roberts
Thank you once again or choosing me to help book your holiday, a pleasure once again. Lucy 01226 698524
Friendly and helpful travel advisor
Great travel advisor, very helpful and knowledgeable. Very much looking forward to our booking at a bargain price!
January 28, 2026
Reply from Hays Travel - Lucy Roberts
Thank you for leaving such a lovely review. Was a pleasure to help arrange your holiday. Lucy 01226 698524
The holiday we wanted was fully booked…
The holiday we wanted was fully booked but Lucy’s went out of her way and came up with the perfect match at a brilliant price thank you Lucy
January 26, 2026
Reply from Hays Travel - Lucy Roberts
Thankyou so much for a lovely review, was a pleasure to help you arrange this amazing trip! Lucy 01226 698524
I wouldn’t trust anyone else to book…
I wouldn’t trust anyone else to book our holidays, Lucy’s service is second to none!
January 28, 2026
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book with me, always a pleasure. Lucy 01226 698524
Brilliant
As always, a pleasure to speak and book our holiday with Lucy. Always polite, helpful & knowledgable.
January 20, 2026
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book with me. Always a pleasure x Lucy 01226 698524
Great service by Lucy again.
Great service by Lucy again.
Second time we have booked through Lucy and it’s been a seamless experience
January 16, 2026
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book with me. Always a pleasure x Lucy 01226 698524
Highly recommend Lucy!
Lucy is incredibly helpful and patient when it comes to finding the perfect holiday. She’s extremely knowledgeable and takes all the stress out of searching and booking. I always go to Lucy for our holidays because I know she’ll take care of everything, and I can completely trust her to find exactly what we’re looking for. From start to finish, the whole process is easy, seamless, and enjoyable. I wouldn’t book with anyone else.
January 8, 2026
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book with me. Always a pleasure to help. Lucy 01226 698524
Lucy is always very helpful,no matter…
Lucy is always very helpful,no matter how many questions I ask she always gets back to me quickly with as much information as possible. Quick and easy to book too.
January 14, 2026
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book with me. Always a pleasure to help. Lucy 01226 698524
Reply from Hays Travel - Lucy Roberts
Thank you for choosing to book with me again, always a pleasure to help you arrange your holidays. Lucy 01226 698524 x
Lucy Roberts
Lucy our travel agent, was fantastic. She made everything so easy and was very informative about the trip that we have booked!! We will absolutley use her for any future holidays that we book. Highly recommend her
December 31, 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for such a lovely review. Was a pleasure to help you arrange your cruise. Look forward to helping again in the future. Lucy 01226 698524 x
Lucy did an amazing job by finding us a…
Lucy did an amazing job by finding us a city break that we have always wanted to go on. She booked 10 of us and nothing was too much trouble. Lucy is very knowledgable and helpful, Thank you Lucy, i can highly recommend.
December 31, 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for such a lovely review. Was a pleasure to help you arrange your Fabulous break to Rome. Thank you for booking again. Lucy 01226 698524 x
Lucy is fantastic
Lucy is fantastic, really helpful and with you all the way, happy to answer any questions and will help in anyway she can would not book with anyone else now!
April 1, 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for booking with me again, its a pleasure to be able to help you sort your holidays. Lucy 01226 698524 x
Friendly profesional staff
December 9, 2025
Reply from Hays Travel - Lucy Roberts
Thank you for booking again. Lucy 01226 698524 x
Customers service skills and knowledge…
Customers service skills and knowledge of the trip
November 27, 2025
Reply from Hays Travel - Lucy Roberts
Thank you for taking the time to leave a 5* review. Was a pleasure to help you arrange your first cruise. Lucy x 01226 698524
A pleasure as always!
Another quick, easy and stress free booking thanks to Lucy at Hays Travel. Can’t wait for our holiday to Mykonos!
December 1, 2025
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book your holiday with me. A pleasure as always. Lucy x 01226 698524
Lucy was fantastic met all of my needs…
Lucy was fantastic met all of my needs and found us our perfect holiday for the 3rd time.
November 25, 2025
Reply from Hays Travel - Lucy Roberts
Thankyou once again for choosing to book with me, always a pleasure. Lucy x 01226 698524
Really easy to book
Really easy to book. Lucy was able to offer me lots of options and listened to what I wanted from the holiday.
October 28, 2025
Reply from Hays Travel - Lucy Roberts
Thankyou for booking another holiday with me, a pleasure to help x
Lucy asks your requirements and budget…
Lucy asks your requirements and budget and came back straight away with a great selection of hotels in the areas we had chose …. Worked on dates prices and airports to tweek to what we wanted ..
highly recommended her, such a lovely lady.
Thanks again
October 15, 2025
Reply from Hays Travel - Lucy Roberts
Thank you for such a lovely review. Was a pleasure to help arrange your holiday x
Lucy was very informative and helpful
Lucy was very informative and helpful
It was a pleasure dealing with her.
September 24, 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for booking not one but two holidays with me. Pleasure to help you get sorted. Lucy Roberts at Hays Travel 01226 698524
Booking a cruise
Lucy was so helpful and listened to what we wanted. Sorted it for us and we are now looking forward to our cruise for next year
September 28, 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for choosing to book with me. It was a pleasure to help you organise. Hope to be able to help again in the future. Lucy Roberts at Hays Travel 01226 698524
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