Great service, very friendly and professional. From a brief description, Lucy was able to determine what we wanted and made great recommendations. The whole process couldn’t have been easier for us.
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See what reviewers are saying
This booking was very complicated for us We needed to swap a holiday Find a new destination & book a new one Just left everything to Lucy as usual Came up trumps although she'll probably want... See more
Company replied
Lucy is incredibly helpful and patient when it comes to finding the perfect holiday. She’s extremely knowledgeable and takes all the stress out of searching and booking. I always go to Lucy for our ho... See more
Company replied
As always, Lucy provided excellent service, making sure she got the best possible deal and room option for me and my husband who uses a wheelchair. She gave us a wealth of information about the cruise... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lucy Roberts, S73, Barnsley, United Kingdom
- 01226 698524
4.9
Excellent
201 reviews
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Great service
Lucy was and is always a pleasure to deal with. She makes things so easy. X
July 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service, very friendly and professional
Great service, very friendly and professional. From a brief description, Lucy was able to determine what we wanted and made great recommendations. The whole process couldn’t have been easier for us.
July 9, 2026
Reply from Hays Travel - Lucy Roberts
Thank you for taking the time to leave such a kind review. Was a pleasure to be part of helping arrange your special anniversary trip. Lucy 01226 698524
Very helpful and friendly
Very helpful and friendly
Explained everything
Got me a good holiday just where I was wanting
I wouldn't hesitate to call them again
Big thanks to Lucy Roberts
July 8, 2026
Reply from Hays Travel - Lucy Roberts
Thankyou so much for taking the time to leave such a lovely review. Was a pleasure to help you arrange your holiday. Lucy - 01226 698524
Very helpful
Very helpful, made a few changes and nothing was an issue for Lucy she got us the best deal and was very polite and professional
June 11, 2026
Reply from Hays Travel - Lucy Roberts
Thankyou so much for leaving a lovely review. Was a pleasure to help organise your family holiday. Lucy 01226 698524
Another top job
This booking was very complicated for us
We needed to swap a holiday
Find a new destination & book a new one
Just left everything to Lucy as usual
Came up trumps although she'll probably want to block my number lol
Wouldn't use anybody else
Brilliant job 👏
June 16, 2026
Reply from Hays Travel - Lucy Roberts
Thankyou as always for trusting me with your trips! Lucy - 01226 698524
Lucy was very knowledgeable and…
Lucy was very knowledgeable and helpful, answered all questions I had, lovely and friendly would deffo recommend x
May 14, 2026
Reply from Hays Travel - Lucy Roberts
Thank you so much for a lovely review. Was a pleasure to help you sort you holiday.
Lucy - 01226 698524
Excellent communication through out…
Excellent communication through out both bookings. Lucy is so helpful with any questions you have and offers great advice. Just booked our second holiday with Lucy and can't wait 😁
Service is 100%
May 6, 2026
Reply from Hays Travel - Lucy Roberts
Thank you so much for choosing to book with me again. Was a pleasure to be able to assist again. Lucy 01226 698524 :)
Lucy was patient and listened to how I…
Lucy was patient and listened to how I wanted my Taylor made holiday and she met all my requirements! Communication was great and efficient and couldn’t be happier with the service Lucy provided!
April 16, 2026
Reply from Hays Travel - Lucy Roberts
Thank you so much for choosing to book with me again. Was a pleasure to be able to assist on such an exciting trip Lucy 01226 698524 :)
Fantastic
As always, Lucy couldn't do enough to find us the perfect holiday. Always finds us plenty of options, gives great advice and resolves any issues with ease.
Cannot recommend Lucy enough!!
April 15, 2026
Reply from Hays Travel - Lucy Roberts
Thank you so much for choosing to book with me again. Was a pleasure to be able to assist again. Lucy 01226 698524 :)
Great experience
Great experience. Lucy was fantastic she worked out everything for our holiday, no problem at all.
March 18, 2026
Reply from Hays Travel - Lucy Roberts
Thankyou for taking the time to leave a lovely review. Pleasure to help :)
As always Lucy’s experience of the…
As always Lucy’s experience of the travel industry is vast.
And we have just booked three great holidays with her.
Would definitely recommend Lucy to anyone.
Nothings to much trouble.
Excellent service.
March 19, 2026
Reply from Hays Travel - Lucy Roberts
Thank you so much for choosing to book with me again. Was a pleasure to be able to assist again. Lucy 01226 698524 :)
Bravo Lucy
We have used Lucy for a number of years now. Her service is always first class, she has always put us first and has always provided us with great holidays at great prices.
March 10, 2026
Reply from Hays Travel - Lucy Roberts
Thank you so much for choosing to book with me yet again. Was a pleasure to be able to assist again. Lucy 01226 698524 :)
Booked with Lucy before and did again…
Booked with Lucy before and did again for an upcoming city break. Really professional and helpful and literally sorts everything out so you don’t have to. Will be using again without a doubt.. She’s brill
March 3, 2026
Reply from Hays Travel - Lucy Roberts
Thank you so much for choosing to book with me again. Was a pleasure to be able to assist again. Lucy 01226 698524 :)
Always a pleasure
Always a pleasure to book with Lucy, very friendly, professional and nothing is too much trouble. I won't book with anyone else.
February 24, 2026
Reply from Hays Travel - Lucy Roberts
Thank you so much for leaving such a lovely review, Its always a pleasure to help you sort your adventures, Lucy 01226 698524
Lucy at Hayes A*
We have used Lucy at Hayes travel for the last four years. She delivers every time with our wish list. Patient and thorough and so responsive. We are not the easiest of customers, and can be very indecisive, this is never a problem for Lucy! I would recommend Hayes (Lucy) to anyone looking to book a holiday, absolutely A* service.
February 22, 2026
Reply from Hays Travel - Lucy Roberts
Thank you so much for such a kind review, always a pleasure to help you book your family holidays. Lucy 01226 698524
Reply from Hays Travel - Lucy Roberts
Thank you once again or choosing me to help book your holiday, a pleasure once again. Lucy 01226 698524
Friendly and helpful travel advisor
Great travel advisor, very helpful and knowledgeable. Very much looking forward to our booking at a bargain price!
January 28, 2026
Reply from Hays Travel - Lucy Roberts
Thank you for leaving such a lovely review. Was a pleasure to help arrange your holiday. Lucy 01226 698524
The holiday we wanted was fully booked…
The holiday we wanted was fully booked but Lucy’s went out of her way and came up with the perfect match at a brilliant price thank you Lucy
January 26, 2026
Reply from Hays Travel - Lucy Roberts
Thankyou so much for a lovely review, was a pleasure to help you arrange this amazing trip! Lucy 01226 698524
I wouldn’t trust anyone else to book…
I wouldn’t trust anyone else to book our holidays, Lucy’s service is second to none!
January 28, 2026
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book with me, always a pleasure. Lucy 01226 698524
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