I really can't recommend Lucy enough, we've booked several family holidays with her and each time she comes up trumps. Nothing is too much trouble for her and she's just a genuinely lovely human being... See more
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Lucy is so nice. She is very helpful , polite and efficient. Lucy found us exactly the holiday I asked her to find. She kept me updated and sent everything through I needed. I felt comfortable contact... See more
Company replied
Exceptional service from Lucy Roberts, from enquiry to booking confirmation. Nothing was too much trouble. Lucy fought for the best deal for us and kept me informed throughout. Great customer service... See more
Company replied
Lucy is incredibly helpful and patient when it comes to finding the perfect holiday. She’s extremely knowledgeable and takes all the stress out of searching and booking. I always go to Lucy for our ho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lucy Roberts, S73, Barnsley, United Kingdom
- 01226 698524
4.9
Excellent
205 reviews
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Once again Lucy was so professional and…
Once again Lucy was so professional and very helpful. Will certainly book with Hayes Travel again. Nothing was too much trouble
January 30, 2025
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book your holiday with me. Always a pleasure to help. Lucy x
Lucy is amazing so knowledgeable and…
Lucy is amazing so knowledgeable and nothing was too much trouble. Her attention to detail and insider tips are priceless.
January 8, 2025
Reply from Hays Travel - Lucy Roberts
Thank you for taking the time to leave such a lovely review. Was a pleasure to be able to help book your fantastic cruise. Lucy :)
Excellent service from Lucy as usual…
Excellent service from Lucy as usual would only book with Lucy and jet 2
January 10, 2025
Reply from Hays Travel - Lucy Roberts
Thank you once again for booking, always a pleasure to help arrange your trips. Lucy :)
Holiday 2025
As always, Lucy was fantastic from my first query to the final booking. Wouldn't go anywhere else to book a holiday.
January 11, 2025
Reply from Hays Travel - Lucy Roberts
Thank you as always for choosing me to book your holidays with. Always a pleasure. Lucy x
Lucy is friendly/helpful gives advice…
Lucy is friendly/helpful gives advice and helps search for good deals
January 9, 2025
Reply from Hays Travel - Lucy Roberts
Thankyou so much for taking the time to leave as review. Always a pleasure to help arrange your holidays. Lucy x
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book with me, Was a pleasure to be able to help again. Lucy :) x
Reply from Hays Travel - Lucy Roberts
Thank you for choosing to book your holiday with me, was a pleasure to be able to help. Lucy
Licy Roberts
I’ve used Lucy Roberts several times
To book holidays and nothing is too much trouble in the search for the perfect holiday. I wouldn’t use anyone else.
November 27, 2024
Reply from Hays Travel - Lucy Roberts
Thank you once again for booking, always a pleasure to help you and your family. Lucy x
Lucy was very helpful
Lucy was very helpful, upbeat and happy to answer all our questions and nothing was too much trouble for her. She was very informative about the holiday we booked. This is the second holiday we have booked with Lucy’s help and we wouldn’t go anywhere else now, perfect experience.
September 29, 2024
Reply from Hays Travel - Lucy Roberts
Thank you once again for booking, was a pleasure to book such a special holiday. Lucy x
Will always come to Lucy in the future
Lucy was wonderfully helpful and gave brilliant advice. No question was too silly to ask and she went above and beyond to make sure our booking experience was excellent. I would highly recommend.
September 11, 2024
Reply from Hays Travel - Lucy Roberts
Thank you so much for booking you're very special holiday with me. Lucy x
Lucy is always so helpful.
Lucy is always so helpful and makes options and details very clear. Lucy is patient when answering lots of questions and always responds very quickly.
We have booked several holidays with Lucy and will be booking many more in the future.
September 4, 2024
Reply from Hays Travel - Lucy Roberts
Thank you for a lovely review, always a pleasure to help you arrange your holidays. Lucy x
Lucy was just fab!
Lucy was very knowledgeable and went above and beyond to accommodate our complex requests for a multi- generational family holiday. She was quick to respond to any questions. Fab overall experience!
August 31, 2024
Reply from Hays Travel - Lucy Roberts
Thank you so much for taking the time to leave such a lovely review. Was a pleasure to help you find the perfect holiday! Lucy x
Very informative and helpful
Very informative and helpful. I have never been on a cruise before and Lucy was so nice and helpful fully recommended Hayes Travel.
August 27, 2024
Reply from Hays Travel - Lucy Roberts
Thank you so much for leaving such a lovely review. Was a pleasure to book your cruise! Lucy x
Lucy researched all options to get us…
Lucy researched all options to get us the best deal. This included re-visiting different options. Lucy managed to secure us a free child place.
August 23, 2024
Reply from Hays Travel - Lucy Roberts
Thank you for taking the time to leave such a lovely review. Always a pleasure to help you sort your holidays. Lucy :)
Everything was explained really well
Everything was explained really well. All the details were clearly explained. It was easy to go through the details and the booking was completed.
July 31, 2024
Reply from Hays Travel - Lucy Roberts
Thank you for taking the time to leave a lovely review, Was a pleasure to help you book :) Lucy x
Amazing customer service.
Amazing customer service. Nothing was too much trouble for Lucy, I had loads of questions and she answered every single one.
July 26, 2024
Reply from Hays Travel - Lucy Roberts
Thank you so much for leaving this wonderful review. Was a pleasure to help and I will be in hand to help right until you travel :) Lucy x
Excellent service from Lucy…
Just booked another holiday with Lucy as always she will answer any questions and is very easy to reach via email or telephone. Highly recommend her to book any holiday from the comfort of your own home.
July 22, 2024
Reply from Hays Travel - Lucy Roberts
Thank you for taking the time to leave such a lovely review, always a pleasure to help you book your amazing trips. Lucy x
Always the best experience
Always the best experience!
Lucy always puts 110% into finding the holidays we want and takes into consideration all our little requests I.e day flights, not too long of a transfer - nothing is ever too much
July 9, 2024
Reply from Hays Travel - Lucy Roberts
Thank you again for such a lovely review. Always a pleasure to help you book your holidays. Lucy x
Excellent experience
Excellent experience - the whole process was made easy by Lucy very knowledgeable and efficient she covered all my questions and gave further helpful advice and tips about the holiday. I had lots of questions which she was able to answer and advise on. Can’t praise her enough. Thankyou
July 3, 2024
Reply from Hays Travel - Lucy Roberts
Thank you for taking the time to leave a lovely review. Always a pleasure to help x
Fantastic experience with Lucy-very…
Fantastic experience with Lucy-very knowledgeable, approachable and professional. Highly recommend
June 5, 2024
Reply from Hays Travel - Lucy Roberts
Thank you so much for spending time to leave a review. Pleasure to help again. Lucy :) x
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