Hays Travel - Lymington Reviews 

437
TrustScore 5 out of 5

4.9

36 High Street, SO41 9AF Lymington, GB


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Rated 5 out of 5 stars

Chris our advisor was very patient with all our needs - he did not make us feel rushed or pressured - we were happy with our initial visit and booking. After booking we have had regular communicatio... See more

Company replied

Rated 5 out of 5 stars

Chris was extremely good, dealt with all the problems resulting from a cancelled holiday & rebooked another. This took a couple of hours and he was extremely patient. I have used Hays travel before a... See more

Company replied

Rated 5 out of 5 stars

Karen was really helpful it was really nice to know she had researched the cruise we booked and supplied us with expert advice

Company replied

Rated 5 out of 5 stars

We use Hays in Lymington a lot and always find staff to be helpful courteous and efficient. This time Laura helped us book a cruise in Jan 2027 which we are very much looking forward to. She gave us d... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 36 High Street, SO41 9AF, Lymington, United Kingdom

  • 01590 679411

4.9

Excellent

TrustScore 5 out of 5

437 reviews

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4.9

All reviews

(437)

127,122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hays and brilliant staff

I have always used Hays to book my holidays. This time Catherine booked for a holiday in Oman. She was brilliant and quickly got all the information and then provided my documentation.

April 16, 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you so much for your lovely comments, it is very much appreciated. I am pleased that we got all the required information quickly.
Kindest regards
Catherine

Rated 5 out of 5 stars

your sraff have always handled my…

your sraff have always handled my travel arrangements and I am very happy with the service

April 16, 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you for your kind comment it is very much appreciated, we are glad you are happy with our service.

kind regards,
Kelly

Rated 5 out of 5 stars

We were not kept waiting and were…

We were not kept waiting and were welcomed into the shop. Laura Young listened carefully to our requirements and was positive, enthusiastic, determined and knowledgeable. She went to a lot of trouble to obtain the holiday we had selected whilst multi tasking on the telephone with the tour operator and on the computer. We left within an hour with a holiday booked and paid for. Thankyou.

April 15, 2025
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Reply from Hays Travel - Lymington

Thank you for taking the time to leave a review. I am pleased to see that you enjoyed Laura's service and found her to be positive, enthusiastic and knowledgeable. I will pass along your kind comments. We look forward to helping you again in the future.
Kind regards,
Kelly

Rated 5 out of 5 stars

Always helpful and friendly

Always helpful and friendly.
I trust Hays to get my booking right and to help sort out any questions and issues I may come across in the process.

April 9, 2025
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Reply from Hays Travel - Lymington

Thank you so much for your kind review, it is very much appreciated. I am so pleased that we have booked your new cruise booking and that we can help with anything along the way.
Kind regards,
Catherine

Rated 5 out of 5 stars

Great service

Great service, attentive and friendly.

March 18, 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank so much for your kind review. I really appreciate it.
Kind Regards,
Kelly

Rated 5 out of 5 stars

This was a phone call to book a holiday…

This was a phone call to book a holiday arranged by Katherine in Lymington, whilst l live in the north. I was delighted that she was competent, friendly and very helpful, and arrangements were forwarded to your Jarrow office which l picked up within the hour., amazing thanks to Katherine that everything went smoothly

February 27, 2025
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Reply from Hays Travel - Lymington

Thank you so much for your kind review, It is very much appreciated and It was a pleasure helping you with your holiday plans and so pleased that it all went smoothly.
Kind regards
Catherine

Rated 5 out of 5 stars

The Hays travel consultant (Catherine)…

The Hays travel consultant (Catherine) took us through all options, based on what we were looking for, in a very professional and pleasant manner. Made for a pleasant experience.

February 27, 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you so much for your kind review, it is very much appreciated. It was a pleasure helping you with your holiday.
Kind Regards
Catherine

Rated 5 out of 5 stars

Hays Lymington have been dealingTravel…

We have been dealing with Hays Travel in Lymington for several years, and have found all the staff unfailingly friendly, infinitely patient with indecisive clients, and helpful to the nth degree. We would not consider going anywhere else for our travel arrangements.

February 15, 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you so much for your kind review, it is very much appreciated and it is always a pleasure helping you with your cruise holidays.
Kind regards, Catherine

Rated 5 out of 5 stars

Excellent

Excellent
Knowledgeable and efficient but friendly and easy to discuss requirements etc

February 11, 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you so much for your kind review, it is very much appreciated. Kind regards, Catherine

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Looked into several options for us

February 2, 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you so much for your kind review, it is very much appreciated.
Kind regards Catherine

Rated 1 out of 5 stars

Cancelled holiday to Jersey

After originally booking a 3 day holiday to Jersey, on reflection it became apparent that the’mark up’ being charged by Premier Holidays/Hays was incredibly high and when I asked for a budgetary breakdown to the total value charged was told that this was not possible.All of which shows a lack of transparency and trying to hide the extortionate on costs being charged; and as a result despite paying a deposit have had to cancel our holiday booking.

January 29, 2025
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Reply from Hays Travel - Lymington

We are very sorry to hear you feel this way. Unfortunately as the agent we are governed by the prices set by the Tour Operators and have no control over what they charge for there package holidays. We do hope that we may be able to assist in the near future.
Kind regards
Catherine

Rated 5 out of 5 stars

Theatre Hotel Package.

Theatre Hotel Package.
Booking was easy and informative.
Excellent value for money and the Hayes travel rep Liam was very polite and efficient. Will definitely book again.

February 4, 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you very much for taking the time to review the service received by Liam in store.

Rated 5 out of 5 stars

lovely support

lovely support

January 30, 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you so much for your kind review, it is very much appreciated.
Kind regards
Kelly

Rated 5 out of 5 stars

Liam gave us sound advice…

Liam gave us sound advice about the holiday we were interested in. He was friendly, professional and wasn't frightened to ask more experienced staff for advice.

January 8, 2025
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Reply from Hays Travel - Lymington

Thank you for your kind review of the service received.

Rated 4 out of 5 stars

Liam

Liam, Was both helpful and knowledgeable. He listened to our thoughts on a very special bucket list holiday.
Helping us to put together an amazing itinerary.
We are very happy with the fine details of our forthcoming break.e53

January 10, 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you for you kind review of the service received

Rated 5 out of 5 stars

Happy holidays

We have used Hays Lymington for many years, we find the staff very polite and helpful, nothing is to much trouble and they are happy to answer any questions or queries however big or small and always with a smile.

January 5, 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you for your kind words we are always happy to help.

Kind regards
Lymington

Rated 5 out of 5 stars
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you very much for your kind review it is very much appreciated and I will let Liam know.
Kind regards
Catherine

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