Hays Travel - Lymington Reviews 

437
TrustScore 5 out of 5

4.9

36 High Street, SO41 9AF Lymington, GB


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Rated 5 out of 5 stars

Chris our advisor was very patient with all our needs - he did not make us feel rushed or pressured - we were happy with our initial visit and booking. After booking we have had regular communicatio... See more

Company replied

Rated 5 out of 5 stars

Chris was extremely good, dealt with all the problems resulting from a cancelled holiday & rebooked another. This took a couple of hours and he was extremely patient. I have used Hays travel before a... See more

Company replied

Rated 5 out of 5 stars

Karen was really helpful it was really nice to know she had researched the cruise we booked and supplied us with expert advice

Company replied

Rated 5 out of 5 stars

We use Hays in Lymington a lot and always find staff to be helpful courteous and efficient. This time Laura helped us book a cruise in Jan 2027 which we are very much looking forward to. She gave us d... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 36 High Street, SO41 9AF, Lymington, United Kingdom

  • 01590 679411

4.9

Excellent

TrustScore 5 out of 5

437 reviews

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4.9

All reviews

(437)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

The help & advice we were given was…

The help & advice we were given was fabulous, nothing was too much & the time Liam gave us was very helpful. In fact we actually booked a holiday through Hays Travel at a destination we were shown. The two other lady reps in the office were also very helpful & friendly. Will definitely go back there again.

January 5, 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you very much for your kind words Paul I am glad we could help fine the right holiday for you.

Kind regards
Lymington

Rated 5 out of 5 stars

Great teamwork

I went into my local branch in Lymington to book my summer 2026 holiday,but the dates I chose sold out over the weekend,Tania was at hand to serve me but accidentally put the year 2025 in by mistake,it was all rectified with the help of Liam and together they found me an excellent price for the correct dates,deposit paid,insurance paid,and the outstanding balance I now have on direct debit over 14 months.I can always rely on great,excellent service here,never disappointed.

January 4, 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you very much for the lovely review and it is always a pleasure to help with your holiday plans.

Rated 5 out of 5 stars

We were nervous about booking a cruise…

We were nervous about booking a cruise online as we're new to cruising. We'd looked at a few cruises but found it complicated becauseof all the options available. We found Liam to be very helpful and he suggested adding three days in a hotel at the end of the cruise which actually worked out cheaper than the cruise only choice.

January 1, 2025
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Reply from Hays Travel - Lymington

Thank you so much for your kind review, this is very much appreciated and I am so pleased we had found a great holiday price for you

Rated 5 out of 5 stars

Lovely staff

The staff at the Lymington branch were very helpful & made what has been a stressful time easier

December 20, 2024
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Reply from Hays Travel - Lymington

Thank you for your kind words they are much appreciated.

Rated 5 out of 5 stars

Laura was efficient and very clear with…

Laura was efficient and very clear with advise when asked.Made us feel comfortable during our visit to the Lymington site.

December 8, 2024
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you so much for your kind comments it is very much appreciated and I will pass this onto Laura.
Kind regards
Catherine

Rated 5 out of 5 stars

Been going to hays for years never had…

Been going to hays for years never had anything but excellent service would not go anywhere else staff always polite and helpful

November 30, 2024
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Reply from Hays Travel - Lymington

Thank you very much for your kind words its much appreciated

Rated 5 out of 5 stars

Lovely young lady who helped me

Lovely young lady who helped me - thank you

November 30, 2024
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you for your kind review and I will let Laura know. Many thanks Catherine

Rated 5 out of 5 stars

Laura the travel agent was extremely…

Laura the travel agent was extremely helpful. I’ve used Hays before and staff are always so friendly and nothing is too much trouble.

November 28, 2024
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Reply from Hays Travel - Lymington

Thank you very much for taking the time to review the service received in store and we are always happy to help, Laura

Rated 4 out of 5 stars

The “appreciation

The “apprentice “ Liam listened to what I wanted and found something near to what I asked for. Didn’t get a top star because he never gave any other suggestions.

November 26, 2024
Rated 5 out of 5 stars

Personal contact

Personal contact

November 17, 2024
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Reply from Hays Travel - Lymington

Thank you for giving us a 5 star review its much appreciated.

Rated 5 out of 5 stars

Gave us a great selection of holidays…

Gave us a great selection of holidays to suit our criteria, and made the booking experience easy. Very helpful with adding any extras we wanted and sorted airport parking. Will always use Hays as it’s hassle free.

November 22, 2024
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you very much for taking the time to review the service you received from us and we are always happy to help.

Rated 5 out of 5 stars

How good your team are

Your team member
Friendly and very helpful
Good knowledge about places

November 19, 2024
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you for your kind words its very appreciated.

Kind regards
Lymington

Rated 5 out of 5 stars

Excellent service

Catherine is lovely- friendly but professional. We have no doubt she has arranged a great trip for us! Always Hays for us 😇

November 12, 2024
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you for your lovely review

Rated 5 out of 5 stars

Review

Catherine who took our booking could not have been better. She was friendly and understood what we wanted. She explained all the choices with humour and no fuss - this will be our first cruise. We went into Hays Travel to gather information and we came out with a booking. We were not rushed in any way.

November 9, 2024
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Reply from Hays Travel - Lymington

Thank you for your lovely review

Rated 5 out of 5 stars

We went in with no idea where to go and…

We went in with no idea where to go and had lots of advice before booking. Very impressed with the knowledge of the various hotels.

November 1, 2024
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you for your kind words we are glad we were able to help you.

Kind regards
Liam

Rated 5 out of 5 stars

Flight booking sorted out very quickly…

Flight booking sorted out very quickly by a very helpful member of staff.

Office has a very nice, friendly atmosphere served by very knowledgeable and patient staff.

October 29, 2024
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you and we are pleased you were happy with our service.

Kind regards
Liam

Rated 5 out of 5 stars

Knowledgeable staff (Sean & Liam)

Knowledgeable staff (Sean & Liam), they were so friendly and helpful. We knew what, when and how it was all going at all times.

October 26, 2024
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you for your kind comment it is very appreciated.

Kind regards
Liam

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