My Wife and I visited Hays travel to book a cruise to Japan, the whole booking process went very smoothly thanks to Cami who guided us throughout the entire process. Cami was very knowledgeable and th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
In this day of tech it is reassuring that there are still people you can talk to and chat through options which as a solo traveller was extremely helpful. Jayne was great :)
Company replied
We had already spoken to Jayne on the telephone. She came back with full details of our requirements, via e-mail as requested. We called in the Branch next day, saw Jayne straight away and she made... See more
Company replied
We were taken care of by Ebony at Hays Travel Agents in Lytham and were looking to spend a holiday in Menorca. Ebony was very helpful and gave us a run down of various aspects of the hotel which w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
48 Clifton Street, FY8 5EW, Lytham, United Kingdom
- 01253808240
4.9
Excellent
719 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff
The lovely lady who helped us book both our holidays (Iceland & cruise) nothing was too much trouble for her. A very knowledgeable young man on the Riveria event day at Lytham 19.1.26 who guided through booking our first ever cruise.
January 19, 2026
Reply from Hays Travel - Lytham
Thank you so much for your kind words! We're thrilled to hear our team made your holiday bookings easy and enjoyable. We look forward to helping you with many more adventures! You will have a fabulous cruise!
Hays Travel Lytham Team!
Great service
All the staff are very welcoming and helpful, this gives us confidence to book our holidays with Hays Travel
January 10, 2026
Reply from Hays Travel - Lytham
Thank you for your kind feedback! We’re delighted to hear our welcoming and helpful team gave you the confidence to book your holidays with Hays Travel. We look forward to helping you again soon! 😊
Hays Travel Lytham Team!
Jayne communicated well with agents…
Jayne communicated well with agents from holiday company and sorted out everything including an upgrade
January 18, 2026
Reply from Hays Travel - Lytham
Thank you for your kind feedback. We’re pleased to hear Jayne communicated effectively and arranged everything, including your upgrade.
Hays Travel Lytham Team!
Great service Laura looked after us and…
Great service Laura looked after us and found us lovely holiday in France.
January 11, 2026
Reply from Hays Travel - Lytham
Thank you for your lovely review — we’re so pleased Laura could help find you a great holiday. Enjoy France!
Hays Travel Lytham Team!
Just browsing
Called in to the Hays shop in Lytham on the 8th January and was looked after briliantly by Camillae, she searched and found an holiday for us while we waited. Great service. We always stop to look at the offers as we pass. We will continue.
January 8, 2026
Reply from Hays Travel - Lytham
Thank you for your lovely feedback! We’re delighted to hear Camillae took such great care of you and helped find the perfect holiday. We really appreciate your continued support and look forward to seeing you again soon.
Hays Travel Lytham Team!
Reply from Hays Travel - Lytham
Thank you for your kind feedback! We're glad Laura was helpful and professional. We appreciate you sharing your experience!
Hays Travel Lytham Team!
Reply from Hays Travel - Lytham
Thank you for the kind feedback—glad you found the options and advice helpful!
Hays Travel Lytham Team!
Visit to Lytham Hays
The member of staff was very polite and clear with all the information.
She managed to save me almost £500 on the holiday by comparing different companies.
Thanks so much for your professionalism and manner throughout the booking process.
January 5, 2026
Reply from Hays Travel - Lytham
Thank you for your lovely feedback , we look forward to seeing you in the branch again soon. The Team at Lytham :)
Very helpful talked us through what we…
Very helpful talked us through what we wanted in our holiday and we got exactly that
December 30, 2025
Reply from Hays Travel - Lytham
Thank you for your feedback! We’re delighted we could help tailor your holiday exactly to what you wanted.
Hays Travel Lytham Team!
Reply from Hays Travel - Lytham
Thank you for your feedback! We’re glad you found our team helpful, and Cami will be delighted to hear your kind mention.
Hays Travel Lytham Team!
Great Lytham manager
January 4, 2026
Reply from Hays Travel - Lytham
Thank you for your great feedback—we’re glad you had a positive experience with our Lytham manager!
Hays Travel Lytham Team!
Excellent service from start to finish
Excellent service from start to finish. Thank you
December 28, 2025
Reply from Hays Travel - Lytham
Thank you for your great feedback—we’re glad you enjoyed the service from start to finish!
Hays Travel Lytham Team!
Helpful friendly staff,we wanted a trip…
Helpful friendly staff,we wanted a trip for a rugby event and they arranged it all very efficiently .
January 4, 2026
Reply from Hays Travel - Lytham
Thank you for your lovely feedback , it was a pleasure to help book your trip look forward to seeing you in the branch again soon .
Many Thanks
Cami
It was your member of staff Ebony that…
It was your member of staff Ebony that made everything so simple, she explained and organised everything and made the whole experience very easy for me.
Please pass on my thanks.
December 23, 2025
Reply from Hays Travel - Lytham
Thank you for taking the time to leave your review. It was a pleasure to help plan your holiday with you. I am looking forward to hearing all about it on your return! I would like to take this opportunity to thank you again for booking with us here at Hays Travel Lytham :-)
Very helpful and knowledgeable was…
Very helpful and knowledgeable was happy to attend too all our needs
December 21, 2025
Reply from Hays Travel - Lytham
Thank you so much for your kind review! We’re glad we could meet all your needs and that you were happy with the service. We truly appreciate your support.
Hays Travel Lytham Team!
Reply from Hays Travel - Lytham
Thank you for your lovely review! We’re so glad Laura was able to help and find you a fantastic holiday to Mexico. We’ll be sure to pass on your thanks to her 😊
Hays Travel Lytham Team!
Friendly efficient and knowledgeable…
Friendly efficient and knowledgeable staff who listened and provided exactly what we wanted. Ebony also provided free fat track. Excellent.
December 21, 2025
Reply from Hays Travel - Lytham
Thank you for your great feedback! We’re delighted to hear our friendly, efficient, and knowledgeable team delivered exactly what you were looking for. We’ll be sure to pass your kind words on to Ebony — and we’re glad you enjoyed the free Fast Track. We really appreciate your review!
Hays Travel Lytham Team!
Exceptional customer service from Cami
Exceptional customer service from Cami. She had exceptional knowledge and was so patient and friendly . Very professional throughout.
December 3, 2025
Reply from Hays Travel - Lytham
Thank you Stephanie it was a pleasure to help you book your next holiday . Many Thanks Cami :)
Jayne B
Jayne, as always, was very informative, patient, helpful and friendly, which made our choice of holiday so much easier. We wouldn’t go anywhere else.
Also all the other staff at Lytham are very friendly and helpful, it makes for a lovely atmosphere in the agency.
December 3, 2025
Reply from Hays Travel - Lytham
Thank you for your lovely feedback! Jayne and the whole Lytham team are thrilled to hear we made your holiday planning easier. We look forward to helping you again soon!
Hays Travel Lytham Team!
Reply from Hays Travel - Lytham
Thank you for your feedback!
Hays Travel Lytham Team!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.