Poppy was very helpful and understanding as this is my first time abroad without my husband, with whom I I’ve travelled for over 40 years. I was very anxious about booking but was not rushed in to a... See more
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We received a warm greeting on arrival, nice friendly atmosphere amongst staff. Very nice lady remembered my wife going in to see one her colleagues earlier in the morning and was instantly up to spe... See more
Company replied
Visited the store for recommendation and ultimately book a river cruise, staff were extremely helpful and knowledgable and gave 1st class service. The booking process was explained to us and and we fe... See more
Company replied
The staff knew exactly what I wanted after I told them my budget and where I would like to go they gave good advice as what they thought I would like out of the holiday
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
48 Mill Street, SK11 6LT, Macclesfield, United Kingdom
- 01625 839874
5.0
Excellent
881 reviews
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The staff was very helpful and…pleasant
The staff was very helpful and informative
February 15, 2026
Reply from Hays Travel - Macclesfield
Thank you so much for your 5* review and for booking with me, See you soon Emily 😎
Extremely helpful and friendly
February 11, 2026
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to leave a 5* review and thank you for booking with me, Fran 😎
Friendly welcoming agents
We went to the agents with a specific holiday in mind and went ahead with the booking for the holiday we were looking for with the help of the agent who actually found us a better deal than the one we originally had seen. Excellent friendly and helpful agent. We would definitely recommend we always use this agent and give them 10/10 every time.
February 14, 2026
Reply from Hays Travel - Macclesfield
Thank you Paul and Angela, it's always a pleasure to book your holidays :-) See you soon! Abbie
Lovely service
Lovely service, loads of knowledge, really helped with my needs and decision
February 10, 2026
Reply from Hays Travel - Macclesfield
Thank you for the lovely review :-) and booking with us! Fran
Helpful staff
The staff were proactive and made helpful suggestions when our first choice wasn't available.
February 10, 2026
Reply from Hays Travel - Macclesfield
Thank you so much for booking with us and taking the time to write a 5* review with such lovely comments, See you soon Abbie :)
Reply from Hays Travel - Macclesfield
Thank you so much for your 5* review and for booking with me, see you soon Abbie 😎
Everything was so easy and the staff…
Everything was so easy and the staff were very helpful. Emily responded very quickly to my original request, and soon found us exactly what we wanted, at a great price.
February 5, 2026
Reply from Hays Travel - Macclesfield
Thanks Mike for the lovely review and booking your trip with us :-) See you soon, Emily
Our experience with Hays Travel Macclesfield.
Abbie dealt with our holiday request very professionally and efficiently. It was a delight to discuss all our requirements with her and ultimately provided us with everything we requested. Now really looking forward to our upcoming holiday.
January 30, 2026
Reply from Hays Travel - Macclesfield
Thank you taking the time to leave a 5* review, if there is anything else I can do just let me know, Abbie :-)
Knowledgeable & Friendly Team
We used Hays last year to help us find a holiday that would suit our requirements in Portugal and they were so good we came back and this time we’re looking in Greece. Once again all our asks were listened too and staff knowledge of the areas used to find exactly what we needed. A lovely friendly team who go the extra mile, no hesitation in recommending and special thanks to Fran.
January 30, 2026
Reply from Hays Travel - Macclesfield
Many thanks for taking the time to leave a review and choosing us to book your holidays! :-) Fran
As ever Emily was superb
As ever Emily was superb, a fabulous shop to visit, please don't ever close
February 5, 2026
Reply from Hays Travel - Macclesfield
Thank you very much :-) always lovely to see you in store, speak soon! Emily
joy to deal with Emily & Claire
It’s always a joy to deal with Emily & Claire as they are so attentive and listen to our needs. They are super efficient and the communication is great. Very happy with the service we receive.
January 28, 2026
Reply from Hays Travel - Macclesfield
Thank you so much for the lovely review and trusting us to book your trips! We will see you soon :-)
Enjoyable experience at Hays.
From the moment we arrived we were greeted by Emily and the other colleagues at the Macclesfield branch.
We wanted to go to Sorrento .
Emily was very thorough in getting us the best deal and talking us through the holiday .
She was friendly and cheerful with a good sense of humour . She made our booking experience enjoyable
and we would definitely recommend as always .
January 30, 2026
Reply from Hays Travel - Macclesfield
Thank you so much for booking with me again in store and for taking the time to leave such a lovely 5* review, See you soon Emily 😎
Staff are always very helpful and cheery
January 31, 2026
Reply from Hays Travel - Macclesfield
Hi David, Thank you for taking the time to leave a 5* review and for booking with us in store, See you soon Poppy :)
Abbi very helpful as usual spent a long…
Abbi very helpful as usual spent a long time looking at
Difference options for me
January 30, 2026
Reply from Hays Travel - Macclesfield
Thank you for the lovely review and choosing Hays travel again :-) Abbie
All smiles. Having had Hays wonderful persons look…
Having had Hays wonderful persons look after me before. I automatically went to them again. They are great bunch, always smiling and can’t do enough for you.
January 30, 2026
Reply from Hays Travel - Macclesfield
Thank you! It's always lovely to see you in store and have a catch up! See you soon :-)
Great response and fantastic advice…
Great response and fantastic advice from the Hays Macclesfield team once again.
January 22, 2026
Reply from Hays Travel - Macclesfield
Thank you for choosing to book your Family holiday with us again :-) You know where we are for any questions! Speak soon, Fran
Unfortunately the assistant took the…
Unfortunately the assistant took the full balance of the holiday coat instead of the deposit only. As this was taken on a Saturday this could not be rectified until the Monday. It wasnt a problem and the holiday could have been paid in full. It was just the principle of the matter
January 18, 2026
Reply from Hays Travel - Macclesfield
Hello, I am sorry to hear your experience in store wasn't the 5* standard we endeavor to deliver, I have tried to call you just to check in, I can see from our records the funds were refunded on 17th January :-) Again apologise for this discrepancy. Claire
What a great team!
What a great team! Always so friendly and helpful. I left Emily with info regarding the holiday we wanted and when I came back it was all sorted and helpful and friendly advice too. Nothing is too much trouble and such a great atmosphere. Thanks again
January 23, 2026
Reply from Hays Travel - Macclesfield
What a lovely review! it really did make me smile, thank you so much for always choosing us! See you soon, Emily :-)
Go Hays! Yet again another fabulous holiday booked at an amazing price
I only speak to one lady whenever I go to book my holiday with Hays Travel. I can’t remember her name, but she’s the assistant manager. She totally gets what I want and she totally gets me the best deal. My friends were all telling me why don’t you book Online ? why did you go to a travel agent? Simple I got a better deal than what I could get online for a lot less hassle and faffing about
January 25, 2026
Reply from Hays Travel - Macclesfield
Thanks Debbie! Thank you for trusting me to book your hols! See you soon, Emily :-)
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review and for booking in store with me, See you soon Abbie 😎
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