Hays Travel - Maghull Reviews 

936
TrustScore 5 out of 5

4.9

5 Central Square, L31 0AE Maghull, GB


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Rated 5 out of 5 stars

Michael is a great asset to your business he will try very hard to get you exactly the holiday deal that suits you best. Also he likes feed back and any information about the holiday that he mentally... See more

Company replied

Rated 5 out of 5 stars

Orders some Currency for trip to Colombia. I got confused about the exchange rate when I got my money. Later that day I spoke to the cashier over the phone, she was very helpful and polite and exp... See more

Company replied

Rated 5 out of 5 stars

We always use hays travel maghull the girls are always helpful and friendly and you never feel rushed while deciding dates accommodation etc., booked just within the past week all made easy paper work... See more

Company replied

Rated 5 out of 5 stars

Amelia at Maghull Hays Travel was very patient and helpful searching for the holiday we wanted. And getting the best flights and price. Big thanks 😊 As always Maghull Hays Travel excellent print... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5 Central Square, L31 0AE, Maghull, United Kingdom

  • 01515 202090

4.9

Excellent

TrustScore 5 out of 5

936 reviews

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4.9

All reviews

(936)

121,826 reviews in the last 12 months

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Rated 5 out of 5 stars

Booked holiday

We shop here all the time because u always find wat wer looking for. Sales staff no there stuff excellent service.

February 8, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi Paul,

We're so happy to hear that you always find what you're looking for in our shop. It's great to know our sales team provides excellent service.

maghull, Hays Travel

Rated 5 out of 5 stars

Great experience booking a holiday for…

Great experience booking a holiday for 8 adults
Laura from the maghull found us a great deal for everything we were looking for would definitely book through hays again

February 13, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good morning David, thank you so much for your lovely review, I will be sure to let Laura know of your kind words.

Kind regards
Amelia

Rated 5 out of 5 stars

Rachael is an amazing girl always…

Rachael is an amazing girl always cheerful & very knowledgable x

February 12, 2026
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Reply from Hays Travel - Maghull

Good Afternoon Mrs Jewell, thank you so much for your lovely review. Always a pleasure to book your holidays :) Kind regards, Rachel

Rated 5 out of 5 stars

Michael

Michael, gives first class service every time.

February 3, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Morning Mr Atkinson, thank you so much for your lovely review. I will pass this onto Michael for you :) Kind regards, Rachel

Rated 4 out of 5 stars

See above.

Your representative was professional, helpful and patient.

February 8, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Morning Adrian, thank you so much for your lovely review. it is much appreciated and I am so glad Emma could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Excellent Service

We visited hayes Travel on 6th & 8th February. Michael was lovely, really helpful and went out of his way to make sure we got what we wanted.

February 7, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi Christine,

We're happy to hear that you had a lovely experience during your visits on those dates. We appreciate your positive feedback regarding the helpful assistance you received.

Hays Travel

Rated 5 out of 5 stars

Great support

Team was really helpful

February 2, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good afternoon Brian, thank you for your kind words it was lovely to see Laura was able to get your booking secured for you :) If you need any future help feel free to get into contact.

Kind regards
Amelia

Rated 5 out of 5 stars

Very sociable person gave me what I…

Very sociable person gave me what I required holiday couldn't ask for a better service

February 1, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi,

We appreciate you sharing your experience and are so happy we provided the holiday you wanted with excellent service. Thank you for your booking!

Hays Travel

Rated 5 out of 5 stars

FOUND THE BEST CRUISE TO SUIT US

Time was taken to help get the right holiday. Rachel gave as much time as needed to find the right cruise, very impressed with her help.

January 31, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Eileen, thank you so much for your lovely review. It is much appreciated and I am so glad I could find your perfect cruise :) If you need anything you know where I am. Kind regards, Rachel

Rated 5 out of 5 stars

Staff are so thoughtful and do…

Staff are so thoughtful and do everything they can to make sure you have a good knowledge of what you need

February 7, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Dear Mr Mason

Thank you for taking the time in giving us your feedback and for your lovely comments, I will make sure that these get passed onto Jessica who looked after you.

Kind Regards
Emma
Manager

Rated 5 out of 5 stars

Excellent Customer Service

i have booked my last 6 holidays here and everyone is so friendly and go above and beyond to help find your perfect holiday .One tip i have is it’s great for group bookings as the price stays the same for everyone (if you book independently with large bookings it goes up huge tip

January 30, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Mrs Adele Johnson,

We are so happy to hear that our team's friendliness and dedication have helped you find your perfect holidays for the last six bookings. We appreciate you recommending us for group bookings!

Kind Regards
Emma
Manager

Hays Travel

Rated 5 out of 5 stars

We have used Hays travel for a number…

We have used Hays travel for a number of holidays and always found them very helpful. Laura went beyond yesterday getting us a fantastic deal, nothing was too much trouble.

February 5, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Diane,

We appreciate you sharing your continued experiences with us. We're so glad we could find you a fantastic deal and that our service met your needs.

Hays Travel

Rated 5 out of 5 stars

Great travel Agent .I booked a multi stop holiday to USA…

I booked a multi stop holiday to USA and Mexico , when I walked into Hays all the staff were welcoming I had Amelia helping me and she was so super helpful . I wanted to change a few things a couple of times and there was no problem at all . Not only did she e-mail all the information to me but she would also call first to explain it all . I wouldn’t hesitate to use Hays Travel again .

February 5, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Yvonne Cameron,

We appreciate your wonderful feedback! We are so happy to hear that you felt welcomed by Amelia and that she could assist you in planning your holiday. We look forward to helping you again in the future.

Rachel

Rated 5 out of 5 stars

Friendly and efficient service

So helpful and friendly, went to great lengths to help even though shop was closing.

January 27, 2026
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Reply from Hays Travel - Maghull

Marg Mullarkey,

We appreciate your kind words! We are so happy to hear that our team was able to provide such helpful and friendly assistance.

Hays Travel

Rated 5 out of 5 stars

Friendly staff always greet u with a…

Friendly staff always greet u with a smile remember your name always very helpful

February 2, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Jacqueline,

We appreciate your kind words! It's great to know our team's friendliness and helpfulness made a positive impact on your experience with us.

Hays Travel

Rated 5 out of 5 stars

Went to your Maghull office to book…

Went to your Maghull office to book Flight Only to Italy, your Rep Michael was very, very helpful and was able to deal with our request.

January 23, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

B Lowndes,

We're glad to hear that the booking experience for your flight to Italy was very helpful. We appreciate you taking the time to leave us this positive feedback.

Hays Travel

Rated 5 out of 5 stars

Booking Dubai!

Amelia was very friendly whilst professional, patient, very knowledgeable about Dubai as she had visited there a few times, we were not rushed and our visit there was very pleasant

January 29, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Mrs Tynan, thank you so much for your lovely review. It is much appreciated and I am so glad Amelia could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Michael and Jessica were Professional…

Michael and Jessica were Professional and personal throughout, searched thoughourly to fulfill our needs and got a fantastic price

January 28, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Evelyn, thank you so much for your lovely review. It is much appreciated and I am so glad Michael could get your holiday booked. Kind regards, Rachel

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