Hays Travel - Maghull Reviews 

936
TrustScore 5 out of 5

4.9

5 Central Square, L31 0AE Maghull, GB


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Rated 5 out of 5 stars

Michael is a great asset to your business he will try very hard to get you exactly the holiday deal that suits you best. Also he likes feed back and any information about the holiday that he mentally... See more

Company replied

Rated 5 out of 5 stars

We always use hays travel maghull the girls are always helpful and friendly and you never feel rushed while deciding dates accommodation etc., booked just within the past week all made easy paper work... See more

Company replied

Rated 5 out of 5 stars

Orders some Currency for trip to Colombia. I got confused about the exchange rate when I got my money. Later that day I spoke to the cashier over the phone, she was very helpful and polite and exp... See more

Company replied

Rated 5 out of 5 stars

Amelia at Maghull Hays Travel was very patient and helpful searching for the holiday we wanted. And getting the best flights and price. Big thanks 😊 As always Maghull Hays Travel excellent print... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5 Central Square, L31 0AE, Maghull, United Kingdom

  • 01515 202090

4.9

Excellent

TrustScore 5 out of 5

936 reviews

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4.9

All reviews

(936)

121,826 reviews in the last 12 months

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Rated 5 out of 5 stars

Rachael looked after us

Rachael looked after us, nothing was too much trouble for her. We were with her a long time while she tried so many alternative flights to get what we were happy with.

January 20, 2026
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Reply from Hays Travel - Maghull

Good Morning Patricia, thank you so much for your lovely review. It was a pleasure to get everything sorted for you :) Kind regards, Rachel

Rated 5 out of 5 stars

Michael was absolutely brilliant from…

Michael was absolutely brilliant from the Maghull, Liverpool branch. His knowledge of places to go was invaluable and he did his absolute best to meet our needs and requirements as a family of four.

January 18, 2026
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Reply from Hays Travel - Maghull

Michelle,

We're happy to hear that our team member's knowledge and service met your family's needs so well. We appreciate you taking the time to share your positive experience!

Hays Travel

Rated 5 out of 5 stars

Flight help

The lady who helped was polite friendly & chatty. She listened to what we needed & advised the best way to get the best price

January 24, 2026
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Reply from Hays Travel - Maghull

Jane Mullen,

We appreciate your kind review! We are so glad the advisor was polite, friendly, and helpful in finding the best price for your needs. Thank you!

Hays Travel

Rated 5 out of 5 stars

A very complex booking was done by the…

A very complex booking was done by the young lady

January 24, 2026
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Reply from Hays Travel - Maghull

Good Morning Kenneth, thank you so much for your lovely review. It is much appreciated and we are so glad Jess could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Very helpful kind friendly made me feel…

Very helpful kind friendly made me feel comfortable as soon as I took a seat. Highly recommend Hays travel will definitely do more bookings with them in the future thank you Rachel from Maghull branch. Xx

January 21, 2026
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Reply from Hays Travel - Maghull

Good Morning Mrs Lunt, thank you so much for your lovely review. It is much appreciated and I am so glad I could get your holiday booked :) Kind regards, Rachel

Rated 5 out of 5 stars

VERY ,PROFESSIONAL.

The staff have great communication, and always,s try their very best to accommodate ,your needs .Very professional ,and alway,s polite .

January 17, 2026
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Reply from Hays Travel - Maghull

Dear Mrs Foy

Thank you for taking the time in giving us your feedback and for your lovely comments. I will make sure that these get passed onto Rachel who looked after you.

Thank you again
Emma Manager

Rated 5 out of 5 stars

Polite staff member

Polite staff member, friendly and helpful

January 23, 2026
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Reply from Hays Travel - Maghull

Deborah Crichton,

We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear about your positive experience with our staff.

Hays Travel

Rated 5 out of 5 stars

Jessica at Maghull branch very helpful…

Jessica at Maghull branch very helpful and pleasant to deal with. Followed up with emails and phone calls. The whole process was easy

January 23, 2026
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Reply from Hays Travel - Maghull

Mrs Richardson,

We appreciate you sharing your experience with us. We're happy to hear that you found our service helpful and the process easy. Thank you for your review.

Hays Travel

Rated 5 out of 5 stars

Jessica was extremely helpful

Jessica was extremely helpful. Found us the perfect holiday, talked us through the booking process.

January 21, 2026
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Reply from Hays Travel - Maghull

Good Afternoon Denise, thank you for your lovely review. It is much appreciated and we are so glad Jess could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Jessica and Amelia were very helpful in…

Jessica and Amelia were very helpful in finding a holiday in Cyprus for my family. Pity about the cost but I'm sure we will have a nice time and enjoy our stay in Paphos.

January 12, 2026
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Reply from Hays Travel - Maghull

Mr Sadler,

We're happy to hear that we could help you find a holiday for your family. We hope that you create wonderful memories and enjoy your time in Paphos!

Hays Travel

Rated 5 out of 5 stars

Great customer service at Hays travel…

Booked a holiday in Hays travel maghull, Emma was great, all made so easy, no stress at all.
All done in no time at all, always book with this company, lovely friendly staff.

January 18, 2026
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Reply from Hays Travel - Maghull

Mrs McGibbon,

We appreciate you booking with us! We're happy to hear that your booking experience was easy and stress-free. We're glad you find our staff friendly, and we look forward to assisting you again.

Hays Travel

Rated 5 out of 5 stars

The staff member was really helpful and…

The staff member was really helpful and listened to what we wanted

January 17, 2026
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Reply from Hays Travel - Maghull

Dear Mrs Cross

Thank you for taking the time in giving us your feedback and for your lovely comments, I will make sure that these get passed onto Amelia who looked after you.

Kind Regards
Hays Maghull

Rated 5 out of 5 stars

Always a pleasure to speak with Mike…

Always a pleasure to speak with Mike and the team at Hays travel, Maghull. They make everything so easy and take the hassle away from us. Thanks guys. T

January 16, 2026
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Reply from Hays Travel - Maghull

We're happy to hear that our team makes your travel arrangements easy and hassle-free. Thank you for your continued support and kind feedback!

Rated 3 out of 5 stars

First of all

First of all, my name is Richard and not David, enough said.

January 13, 2026
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Reply from Hays Travel - Maghull

Good Morning Richard, I am really sorry to hear this, we are looking into this for you

Rated 5 out of 5 stars

Michael (Maghull) was very welcoming

Michael (Maghull) was very welcoming, knowledgeable, helpful and made the whole process easy , so much better to use Hays rather than booking ourselves, all we have to do is count down to the holidays

January 11, 2026
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Reply from Hays Travel - Maghull

Good Afternoon Mrs Hignett, thank you so much for your lovely review. It is much appreciated and we are so glad we could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Top travel agents

Just go in, tell them where you want to fly from, what time flights, few ideas of where you want to go and they sort everything. Brilliant 😁

January 11, 2026
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Reply from Hays Travel - Maghull

Good Morning Mrs Smallwood, thank you so much for your lovely review. It is much appreciated and we are so glad we could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Staff very helpful and informative.

Staff very helpful and informative.
Pleasant and efficient.

December 5, 2025
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Reply from Hays Travel - Maghull

Good Morning Mrs Niblock, thank you so much for your lovely review. It is much appreciated and I am so glad we could get your holiday booked for you. Kind regards, Rachel

Rated 5 out of 5 stars

Very efficient and knowledgeable travel…

Very efficient and knowledgeable travel agent. Michele was very helpful and gave us lots of options.

January 8, 2026
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Reply from Hays Travel - Maghull

We appreciate your kind words! We're so glad we could provide you with excellent service and plenty of choices for your travel plans.

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