Libby made choosing our holiday fun. Such a knowledgeable and helpful young lady. We will definitely use Hays again. Everyone in the shop are so helpful.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rhys from Hays Travel in Maidenhead was very good, knowledgeable, kind and patient. Looked at everything twice to make sure that I got everything I needed. He also applied a little discount as I've be... See more
Company replied
Rhys Took time to go through the different options available and found an earlier flight back from resort as children were going on trip And got price down to nearly match the on line prices I had fou... See more
Company replied
Kay was really helpful in finding us an ideal holiday, she was very patient. Definitely recommend Hays travel Maidenhead.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
77 High Street, SL6 1JX, Maidenhead, United Kingdom
- 01628878799
4.9
Excellent
437 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great help and advice for a country in Croatia
Great help and advice for a country I wanted to visit but could not find anywhere suitable for our family to stay, that we liked. Kay in the Maidenhead store was very patient and helpful in our search. we now have a holiday booked that hopefully the family will enjoy.
January 10, 2026
Reply from Hays Travel - Maidenhead
Good Morning Michelle,
Thank you so much for taking your time to give me a lovely review. I am pleased to hear you found my service patient & helpful and that you had a positive experience when booking your holiday to Croatia!
Kind Regards,
Kay & Team Maidenhead
Outstanding service
Prompt, knowledgeable and friendly service, answering all our travel needs and organising just what we need. Great service.
January 9, 2026
Reply from Hays Travel - Maidenhead
Good Morning Yvonne,
Thank you so much for taking your time to give me a lovely review. I am pleased to hear you found my service helpful & friendly and that you had a positive experience when booking your holiday to Palermo!
Kind Regards
Kay & Team Maidenhead
Professional
Professional, customer oriented, provided several options and remained after closing time to ensure severely restricted availability booked.
Would recommend service provided.
Thanks
Rachel
January 8, 2026
Reply from Hays Travel - Maidenhead
Good Afternoon Richard,
Thank you so much for taking your time to give me a lovely review. I am pleased to hear you found my service professional & Customer orientated! :)
It is my pleasure.
Kind Regards
Rachel & Team Maidenhead
Extremely helpful and knowledgeable
Extremely helpful and knowledgeable. Thank you Kay.
January 8, 2026
Reply from Hays Travel - Maidenhead
Hi Mrs Jones,
Thank you so much for your lovely review :)
I'm glad I was very helpful for you, it is always a pleasure!
Kind regards,
Kay & Team Maidenhead
Always a good service and professional…
Always a good service and professional as well as knowledgeable
January 7, 2026
Reply from Hays Travel - Maidenhead
Good Evening Tracy,
Thank you very much for taking the time to write me a lovely review. I hope that you have a lovely holiday.
Kind Regards
Libby & Team Maidenhead
Maidenhead branch, Rachel fantastic
Rachel at the maidenhead branch was extremely responsive, professional and friendly. She was efficient and I would highly recommend her toanybody. Excellent service.
January 6, 2026
Reply from Hays Travel - Maidenhead
Good Afternoon Jackie,
Thank you very much for taking the time to provide such a kind review. It was a pleasure assisting you with your holiday arrangements, and I am glad to hear that you found my service to be both professional and friendly.
Best regards,
Rachel & Team Maidenhead
Travel to and from cruise depot in USA
Everything arranged for our cruise. Return travel and hotel.
January 4, 2026
Reply from Hays Travel - Maidenhead
Good Afternoon Mrs Scarr,
Thank you so much for taking your time to give me a lovely review. I am pleased to hear you found my service excellent when booking your winter sunshine holiday!
Kind Regards
Rachel & Team Maidenhead
All staff are very knowledgeable…
All staff are very knowledgeable about all products and very helpful and friendly,
Will always recommend
January 4, 2026
Reply from Hays Travel - Maidenhead
Good Morning Mr Callaway,
Thank you so much for leaving me such a lovely review, It was my pleasure to arrange your forthcoming cruise.
Kind Regards
Libby & Team Maidenhead
Professional service
Professional, efficient and friendly service. Quality travel insurance sorted in minutes; so much quicker than buying online. Thank you Hays Travel.
December 20, 2025
Reply from Hays Travel - Maidenhead
Hi Katie,
Thank you for that lovely review and glad you found our service friendly and efficient,
Kind regards,
Rhys & Team Maidenhead
Good service
December 10, 2025
Reply from Hays Travel - Maidenhead
Hi Vic,
Thank you for your lovely review and for booking with us! :)
Kind regards,
Rachel & Team Maidenhead
Ryhs was very helpful and patient in…
Ryhs was very helpful and patient in choosing our holiday and giving good advice
December 12, 2025
Sophie was very friendly
Sophie was very friendly, knowledgeable and has responded quickly to any questions and emails
December 10, 2025
Reply from Hays Travel - Maidenhead
Good Afternoon Rebecca,
Thank you very much for taking the time to write me a lovely review. I hope that you have the most amazing time in Japan!
Kind Regards
Sophie & Team Maidenhead
Very happy with the help with our…
Very happy with the help with our holiday insurance needs.
December 7, 2025
Reply from Hays Travel - Maidenhead
Good Morning Mr Smith,
Thank you very much for taking the time to write me a lovely review. I hope you have a lovely holiday!
Kind Regards
Sophie & Team Maidenhead
Hays Travel Maidenhead & Kayleigh.Excellent service.
I booked with Hays Maidenhead last year and the experience was excellent. This year I spoke with the same agent-Kayleigh-and received the same cheerful, friendly and knowledgeable help. We quickly worked our way through alternative dates and options and completed my booking.
It was a thoroughly enjoyable and successful consultation and as a result I would recommend Hays Travel Maidenhead without reservation (pun intended).
November 29, 2025
Reply from Hays Travel - Maidenhead
Good Morning Philip,
Thank you very much for your kind words! :)
I'm glad we managed to get your holiday to Crete sorted and it is my pleasure.
Kind regards,
Kay
Great experience at Hayes Brsnchb…
As usual Rachel at your Maidenhead branch was there to help us book our holiday her knowledge of were we wanted to visited was outstanding x love dealing with this amazing lady xx
November 25, 2025
Reply from Hays Travel - Maidenhead
Good Afternoon Caroline & Paul,
Thank you so much for your wonderful review. It is always my pleasure to assist you with your forthcoming holidays, and I truly appreciate the friendship (and banter) we’ve built over the years.
Kindest Regards,
Rachel and Team Maidenhead
Sophie in Maidenhead
Sophie in Maidenhead put together a quote and sent it to me. Strangely I had been looking at the same hotel in Sidney before. I gave her my ideas and she put it all together.
I visited the agents and we sat down and sealed the deal. Getting the best flights and accompanying flights.
Kind, interesting and fun. Brilliant experience.
November 16, 2025
Reply from Hays Travel - Maidenhead
Good Morning Claire,
Thank you so much for taking your time to give me such a lovely review. It was my pleasure to organise your trip to Australia and I'm sure it will be an amazing adventure.
Kind Regards
Sophie & Team Maidenhead
Very helpful knowledgeable and a happy…
Very helpful knowledgeable and a happy smiley face
November 18, 2025
Reply from Hays Travel - Maidenhead
Good Afternoon Rita,
Thank you so much for taking your time to give me a lovely review. We are pleased to hear you found our service helpful and that you had a positive experience when booking your Greek cruise.
Kind Regards
Kay & Sophie and Team Maidenhead
Very good customer service
Very good customer service
Very helpful
Very informative
October 30, 2025
Reply from Hays Travel - Maidenhead
Thank you very much for taking the time to share your kind review. We are delighted to hear that you found our service helpful and that you had a positive experience when booking your travel insurance.
Kind regards,
Rachel & the Maidenhead Team
I knew what I wanted and the Agent…
I knew what I wanted and the Agent understood and was quick and efficient and made further suggestions which were helpful having understood what we wanted
Then completed quickly easily,
October 24, 2025
Reply from Hays Travel - Maidenhead
Good Afternoon John,
Thank you so much for taking your time to give me a lovely review. We are pleased to hear you found our service helpful and that you had a positive experience when booking your Norwegian Fjords Cruise!
Kind Regards
Kay & Team Maidenhead
Reply from Hays Travel - Maidenhead
Good Afternoon Sue,
Thank you so much for taking your time to give us a lovely review. We are pleased to hear you found our service helpful and that you had a positive experience when booking your trip to Zante!
Kind Regards
Kay & Team Maidenhead
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.