Hays Travel - Maidstone Chequers Reviews 778

TrustScore 5 out of 5

4.9

Chequers Shopping Centre, 249 Water Lane, ME15 6AR Maidstone, GB


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Rated 5 out of 5 stars

Have had a good experience with booking online before, but decided to go in store this time. We found Daisy, very helpful and professional. Everything was explained to us about the holiday we were... See more

Company replied

Rated 5 out of 5 stars

Great service once again from Hays in Maidstone. Very helpful, especially Nikki who went above and beyond to help us find the right holiday to meet our list of requirements!

Company replied

Rated 5 out of 5 stars

As always we were greeted with a smile from all the staff in Hays. We picked our travel advisor and went to work kn booking our holiday. Vicki the advisor made sure that everything fell into our bud... See more

Company replied

Rated 5 out of 5 stars

Nikki deals with all our holidays and we’ve always had the best experience and has done for years. We like multi centre holidays in more tropical locations and she just understands our needs more than... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Chequers Shopping Centre, 249 Water Lane, ME15 6AR, Maidstone, United Kingdom

  • 01622805945

4.9

Excellent

TrustScore 5 out of 5

778 reviews

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Rated 5 out of 5 stars

Nikki goes above, more like a personal travel agent! First class service …

Nikki deals with all our holidays and we’ve always had the best experience and has done for years. We like multi centre holidays in more tropical locations and she just understands our needs more than others. Always finds the best options for the best value. We cannot wait for our Japanese adventure in July travelling across the country to get the most from our visit! We wouldn’t use anyone else!

February 12, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your lovely review we really appreciate it :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

Good service 👍

As always a very good service from hays staff Demi was very efficient and dealt with all our requests thankyou Demi 😊

February 5, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your lovely review :)
Hays Travel Maidstone :)

Rated 5 out of 5 stars

Lauren is always professional and does…

Lauren is always professional and does the best she can for the customer We go to Maidstone as she moved from Hempstead Valley although we live in Rainham we know we get the best customer service with Lauren

February 10, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your lovely review we really appreciate it :)
Hays Travel Maidstone :)

Rated 5 out of 5 stars

Tilly was great

Tilly was great - found us a fantastic holiday and price - took her time and made sure communication was great with us - thank you

February 9, 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your lovely review. We strive to provide excellent customer service so really appreciate your feedback. Have a great trip!

Rated 5 out of 5 stars

My sister and I have booked with Hays…

My sister and I have booked with Hays Travel for some years now. We have always found all the staff at Maidstone to be friendly,efficient and professional.

February 8, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

Amazing experience would recommend

Daisy was super helpful and made me and my friend feel super comfortable and found a perfect place for us within budget. Amazing experience would definitely book a holiday with hays again

February 8, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review :)
Hays Travel Maidstone

Rated 5 out of 5 stars

Excellent as all ways

Excellent as all ways, staff very friendly, very professional, they always listen to your requirements and always offer alternatives too to consider great customer service

January 31, 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your lovely review.
Hays Travel Maidstone

Rated 5 out of 5 stars

My first solo holiday

Demi the consultant was very reassuring and helpful. And certainly gave me the confidence to book my first solo holiday.

January 31, 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your lovely review.
Hays Travel Maidstone

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Answered all our questions and take the worry away from booking a holiday.

February 7, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

Relaxed experience

Relaxed experience. No hassle no attempted hard sell. Willing to look at many options, before coming up with exactly what we wanted

February 6, 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your lovely review :)

Rated 5 out of 5 stars

5🌟 service

The sales advisor,Demi, in the Maidstone branch was so helpful and really friendly.

February 4, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review :)
Hays Travel Maidstone

Rated 5 out of 5 stars

Lauren and the girls were excellent…

Lauren and the girls were excellent couldn’t ask for more many thanks

February 1, 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your lovely review Mr Spickett, it is always a pleasure to help with your holiday arrangements. We hope you have an amazing trip! - Lauren & Team :)

Rated 5 out of 5 stars

Friendly and helpful

Amazing staff always so friendly and helpful!
Lauren has helped us book another holiday once again nothing was too much bother she is fantastic at her job and has soo much patience always so helpful!

January 29, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your lovely review we really appreciate it :)
Hays Travel Maidstone

Rated 5 out of 5 stars

Both Viki and Lauren have been amazing…

Both Viki and Lauren have been amazing .Very friendly and helpful .When we have had a few enquiries via email the responses were very quick.We now have a lovely hoilday to look forward too. Thankyou
S and Jx

January 24, 2026
Unprompted review
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review we really appreciate it :)
Hays Travel Maidstone :)

Rated 5 out of 5 stars

We came into the store to book a…

We came into the store to book a particular hotel in Turkey for an all inclusive holiday. We had tried at another travel agent and had been told it holiday was available. You assistant, Daisy, found us a holiday, booked it with a choice of dates, and sorted out our disability assistance, including a discount and simple deposit. It took a little while, but she was completely thorough.

January 27, 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for leaving this kind review.

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