Everything went smoothly and we had a really lovely holiday. We are still grateful to Lauren at Hays Travel in Malton (the whole team in Malton branch are fantastic and super-helpful) for highlighting... See more
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Nichola in the Malton Branch is friendly professional knowledgeable and a good asset to hays travel. Anything she didn’t know she found out we presented her with an impossible challenge and she found... See more
Company replied
We went with what we thought holiday we would like which was above our budget the lady asked if we were set on a destination and found us somewhere within our budget
Company replied
I felt I was given time to discuse our reqirements for the holiday and the staff were very knowledgeable . We got a lovely hotel and for the dates we wanted . Unfortunately had to pay the whole holida... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18A Yorkersgate, YO17 7AN, Malton, United Kingdom
- 01653 695455
4.9
Excellent
522 reviews
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First class
First class. Got exactly what we were looking for. Friendly explained everything and got on with i t no waffle ,very satisfied.
March 28, 2026
Reply from Hays Travel - Malton
Thank you for your kind feedback, I will pass this on to Gordon.
Reply from Hays Travel - Malton
Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Gordon. Please let us know if you need anything else. Thanks - Lauren :)
Helpfull staff
Allways a pleasure booking at my local Hays travel agent.
Very helpfull and Knowledgeable about destinations
Welcoming
March 25, 2026
Reply from Hays Travel - Malton
Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Nicola and the team. Please let us know if you need anything else. Thanks - Lauren :)
Travel booking made easy
Gordon was friendly, efficient and patient with our various items of travel and extras.
March 25, 2026
Reply from Hays Travel - Malton
Thank you. It was my pleasure...Gordon
2nd holiday booked this year
2nd holiday booked this year. The service and knowledge is second to none.
100% recommend
Thanks .
March 22, 2026
Reply from Hays Travel - Malton
Thank you. It was our pleasure.
Better than booking online
Excellent service as always from friendly knowledgeable staff.
Much better experience than booking online!
March 8, 2026
Reply from Hays Travel - Malton
Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Debi and the team. Please let us know if you need anything else. Thanks - Lauren :)
Reply from Hays Travel - Malton
Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Gordon and the team. Please let us know if you need anything else. Thanks - Lauren :)
Always book with hays in malton
Always book with hays in malton, very friendly staff ,easy to book,hassle free.
February 24, 2026
Reply from Hays Travel - Malton
Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Debi and the team. Please let us know if you need anything else. Thanks - Lauren :)
Gordon and the team at Malton reacted…
Gordon and the team at Malton reacted very quickly to a problem I had in Toronto at the very last minute... sorting a hotel at a time when accommodation was at a premium and expensive. I am very appreciative and want to thank the Hays team.
Kind regards, Steve Brace
February 28, 2026
Reply from Hays Travel - Malton
Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Gordon and the team. Please let us know if you need anything else. Thanks - Lauren :)
Always helpful,can’t do enough for you !
February 27, 2026
Reply from Hays Travel - Malton
Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Nicola. Please let us know if you need anything else. Thanks - Lauren :)
Hays travel
Very helpful ,they sort everything out for you hotel ,flights ,package holiday. Good information ,very thorough
February 26, 2026
Reply from Hays Travel - Malton
Thank you. Our pleasure..
A friendly and helpful service from…
A friendly and helpful service from Nicola. Much better experience than using an online booking site.
February 24, 2026
Reply from Hays Travel - Malton
Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Nicola. Please let us know if you need anything else. Thanks - Lauren :)
Another enjoyable booking experience 😊
Gordon made my holiday booking an enjoyable experience with great customer service and professional attitude - why go anywhere else to book than Hayes Travel Malton - Many thanks 😊
February 22, 2026
Reply from Hays Travel - Malton
Thank you. It was our pleasure..
Excellent service
Lauren was very knowledgeable and extremely helpful. She completely understood what we asked for and we booked our cruise then and there with her.
She emailed all the paperwork work over really quickly, when I said I’ll pop in and get printed out copies she said she had already printed it all out for us!! So it’s ready just to collect! Excellent customer service. Thank you.
February 15, 2026
Reply from Hays Travel - Malton
Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Lauren and the rest of the team. Please let us know if you need anything else. Thanks :)
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish!
February 11, 2026
Reply from Hays Travel - Malton
Thank you. It was our pleasure..
Excellent service and the personal touch
Nicola and her team at Malton have been looking after us for many years and, whether it's a standard package deal or a bespoke holiday, the service is always top quality. When planning a holiday it's re-assuring to know that everything is in place well in advance.
February 7, 2026
Reply from Hays Travel - Malton
Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Nicola and the rest of the team. Please let us know if you need anything else. Thanks :)
Reply from Hays Travel - Malton
Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Gordon and the rest of the team. Please let us know if you need anything else. Thanks :)
Brilliant Staff at Malton
Another holiday successfully booked
Hayes at Malton understand and always help me get the perfect holiday . I wouldn’t go anywhere else. Thank you very much to Nicola you’re a star
January 31, 2026
Reply from Hays Travel - Malton
Thanks Sharon for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Nicola and the rest of the team. Please let us know if you need anything else. Thanks :)
Reply from Hays Travel - Malton
Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Gordon. Please let us know if you need anything else. Thanks, Lauren :)
Gordan was brilliant
Gordan was brilliant. Absolutely brilliant. My only disappointment was I had just received £60 off vouchers but couldn't get get this off out holiday.
January 28, 2026
Reply from Hays Travel - Malton
Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Gordon. Please let us know if you need anything else. Thanks, Lauren :)
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