Everything went smoothly and we had a really lovely holiday. We are still grateful to Lauren at Hays Travel in Malton (the whole team in Malton branch are fantastic and super-helpful) for highlighting... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Everything went smoothly and we had a really lovely holiday. We are still grateful to Lauren at Hays Travel in Malton (the whole team in Malton branch are fantastic and super-helpful) for highlighting... See more
Company replied
Nichola in the Malton Branch is friendly professional knowledgeable and a good asset to hays travel. Anything she didn’t know she found out we presented her with an impossible challenge and she found... See more
Company replied
I felt I was given time to discuse our reqirements for the holiday and the staff were very knowledgeable . We got a lovely hotel and for the dates we wanted . Unfortunately had to pay the whole holida... See more
Company replied
We went with what we thought holiday we would like which was above our budget the lady asked if we were set on a destination and found us somewhere within our budget
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
18A Yorkersgate, YO17 7AN, Malton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Gordon and the team. They can be relied on to organise an excellent experience.

Reply from Hays Travel - Malton
Lauren was great as always. Very helpful, knowledgeable, polite, she always looks to see if she can find a better deal or even alternative hotels/holidays. Love using Hays and will continue to do so.

Reply from Hays Travel - Malton

Reply from Hays Travel - Malton
The staff member Nicola although busy nothing was to much trouble

Reply from Hays Travel - Malton
Friendly. Professional. Very knowledgable in all areas of travel.
Came away relaxed and confident, that all would be organised without any stress for me!

Reply from Hays Travel - Malton
Really helpful. Went through everything we needed to know. Paperwork was sorted. Will always book my holidays through Hays Travel. Best people to book your holiday with. Ring let you know when tickets to pick. Can't fault them.

Reply from Hays Travel - Malton
Debi in the malton shop was lovely, professional and so very helpful, definitely recommend them to anyone asking where to book

Reply from Hays Travel - Malton
Lovely helpful staff. Could do with better seating for customers. Some existing seats are decidedly uncomfortable especially after about the first 3 minutes.
Thank you.

Reply from Hays Travel - Malton
Everyone at Hayes travel in Malton were amazing, helpful and respectful. I had informed them of the experience we had trying to book through another company and they apologised on their behalf even though they did not have to, both ladies who helped to get our holiday booked were very informative and full of knowledge that helped with the positive experience. Looking forward to our holiday.

Reply from Hays Travel - Malton
Always a good experience at Hays, staff down to earth and extremely helpful.

Reply from Hays Travel - Malton
Absolutely brilliant will be using these again so helpful with everything

Reply from Hays Travel - Malton
Staff at Malton Hays are very friendly & professional & always keen to ensure everything is an easy, no fuss experience. I always leave knowing I have got everything I need for a fabulous holiday. They always print hard copies for me as I'm a technophobe!

Reply from Hays Travel - Malton

Reply from Hays Travel - Malton
Great service from nicola as always very patient went above & beyond

Reply from Hays Travel - Malton
Speedy and efficient! Nicola was cheery and knowledgeable . No complaints.

Reply from Hays Travel - Malton
Gordon was very efficient and extremely helpful when booking our holiday. Many thanks and we have used their services many times before and will continue to do so.

Reply from Hays Travel - Malton
We originally went in just to enquire about a trip to Montana flight’s hotel car hire Nicola was absolutely brilliant we must have been in there roughly 2 hours looking at different flight times and various hotels she found us a great deal. It’s a lot easier than trying to do it yourself.

Reply from Hays Travel - Malton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.