Everything went smoothly and we had a really lovely holiday. We are still grateful to Lauren at Hays Travel in Malton (the whole team in Malton branch are fantastic and super-helpful) for highlighting... See more
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Nichola in the Malton Branch is friendly professional knowledgeable and a good asset to hays travel. Anything she didn’t know she found out we presented her with an impossible challenge and she found... See more
Company replied
I felt I was given time to discuse our reqirements for the holiday and the staff were very knowledgeable . We got a lovely hotel and for the dates we wanted . Unfortunately had to pay the whole holida... See more
Company replied
We went with what we thought holiday we would like which was above our budget the lady asked if we were set on a destination and found us somewhere within our budget
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18A Yorkersgate, YO17 7AN, Malton, United Kingdom
- 01653 695455
4.9
Excellent
523 reviews
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Helpful agent quick with the queries a…
Helpful agent quick with the queries a very smooth process
June 3, 2025
Reply from Hays Travel - Malton
Thank you for your lovely comments and for booking with us, I will pass these on to Gordon. Nicola
Lauren was so friendly and helpful and…
Lauren was so friendly and helpful and very knowledgeable.
May 25, 2025
Reply from Hays Travel - Malton
Thank you for your kind comments, I will pass these on to Lauren. Nicola
We always book through Hays Malton.
Got back from our Cruise on Saturday and booked another on the Monday. The staff at Hays Malton are great. We wouldn't go anywhere else.
May 12, 2025
Reply from Hays Travel - Malton
Thank you so much for your kind words, I will pass them on to the team. Thanks Debi
Holiday to Greece
Booking a holiday was completely effortless, as usual. Nicola, and her team are amazing.
April 30, 2025
Reply from Hays Travel - Malton
It was our pleasure. Thank you. Gordon
CThank you for all your help Nicola and…
Thank you for all your help Nicola and Debi, excellent advise, and very helpful in booking our city break to Venice. Great to have someone to talk it all through with.
Many thanks, we will use you in the future.
April 25, 2025
Reply from Hays Travel - Malton
Thank you for your lovely comments, it was our pleasure and we hope you both enjoy Venice. Nicola
Your holiday starts here
We have booked through this shop in Malton for years. The service is way more than 5 stars. Staff are so knowledgeable and nothing is too much trouble for them. Cant rate them high enough. Gordon always knows me by name and gets us booked up totally professionally.
April 24, 2025
Reply from Hays Travel - Malton
Thank you for your lovely comments, I will pass them on to Gordon, thank you Debi
Patience!,
April 12, 2025
Reply from Hays Travel - Malton
Thanks for the kind comment, I'll pass it on to Nicola thank you
Reply from Hays Travel - Malton
Thank you. Our pleasure. Gordon
Reply from Hays Travel - Malton
Thank you for the lovely comments i will be sure to pass them on to Scarlett
Friendly helpful staff
March 30, 2025
Reply from Hays Travel - Malton
Thank you so much for the kind comment, i will pass it on to Debi
Very helpful lady
Very helpful lady. Answered all questions required efficiently and enabled us to complete our booking.
April 2, 2025
Reply from Hays Travel - Malton
Thank you. It was our pleasure. Gordon
Fab service
As always, great service, great advice and always has the time to spend with us. Nicolas was very helpful. Thankyou
March 31, 2025
Reply from Hays Travel - Malton
Hi Rachel, thank you for taking the time to leave us this lovely review. I will pass your kind words onto Nicola and the rest of the team. Thanks, Scarlett :)
Reply from Hays Travel - Malton
Hi, thank you for taking the time to leave us this lovely review. I will pass your kind words onto Issy and the rest of the branch. Thanks, Scarlett :)
Very helpful and patient …
Debi was very helpful and extremely patient helping us to book our flights to Australia and subsequently assisting me book our seats, especially for the two elderly relatives who are travelling with us and were requiring extra leg room seats. Top marks all round for Hayes Travel Malton.
March 23, 2025
Reply from Hays Travel - Malton
Thank you. I'll pass on your kind comments to Debi. Gordon
The initial contact with you through…
The initial contact with you through Scarlett was excellent and you provided an itinerary very quickly, however when I called in to confirm the booking I was not so impressed it took over an hour to get answers from your head office. Not good. Scarlett was out of office doing an exam
However no blame to Caroline.
March 30, 2025
Reply from Hays Travel - Malton
Thank you. We'll pass on your comments to Head office. Best wishes. Gordon
Reply from Hays Travel - Malton
Thank you. It was our pleasure. Gordon
Reply from Hays Travel - Malton
Thank you for taking the time to leave us this lovely review. I will pass your kind words onto Gordon and the rest of the branch. Thanks, Scarlett :)
Reply from Hays Travel - Malton
Thanks for you kind comments i will pass them on to Gordon. Thank you Debi
Super service
Nicola is so helpful, polite and obliging. She is always willing to help, even if the request is not within her remit.
January 30, 2025
Reply from Hays Travel - Malton
Thank you. I'll pass your kind comments on to Nicola..Gordon
Dream holiday
I met Scarlett who helped me select my hotel for my dream holiday of New York. Scarlett explained the additional fees I would be expected to pay at hotel so no nasty surprises. I also chose to add a few extras making my holiday that extra special. Scarlett’s knowledge was amazing and she has ensured me my holiday will b better than my dreams ❤️ THANK YOU SCARLETT X
March 14, 2025
Reply from Hays Travel - Malton
Thank you for your kind comments. I'll pass them on to Scarlett. Gordon
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