Hays Travel - Marple Reviews 

836
TrustScore 5 out of 5

5.0

2B Market Street, SK6 7AD Marple, GB


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Rated 5 out of 5 stars

Jonathan took time to find all available flights and decide which was most appropriate for us. He's always very helpful

Rated 5 out of 5 stars

Jonathan listened to our needs and checked several products to ensure we chose the right holiday for us. He was polite friendly and met our needs. He printed out our choice and gave us information... See more

Company replied

Rated 5 out of 5 stars

We were booking a family holiday for 13 people, adults and children and some travelling on different dates so it was quite complicated but Tracy expertly guided us through the whole thing. Nothing was... See more

Company replied

Rated 5 out of 5 stars

I have booked holidays with hays 3 times and just got back from my recent holiday to Rhodes the hotel was fantastic staff and food we decided to book the same hotel again for next year. Spoke to Tracy... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2B Market Street, SK6 7AD, Marple, United Kingdom

  • 01615328991

5.0

Excellent

TrustScore 5 out of 5

836 reviews

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5.0

All reviews

(836)

125,148 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Quick, efficient service from the manager who searched for the best price for us and rang back to discuss further.
We made contact again a few hours later and booked our holiday!

February 5, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your kind words and for booking with me once again :)

Jonathon.

Rated 5 out of 5 stars

Knowledgeable, friendly and efficient

Friendly, helpful and attentive. Answered an email enquiry immediately, despite being out of hours.

February 3, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Good Morning thank you so much for lovely comments I will pass this on to Jonathon on his return
Pauline

Rated 5 out of 5 stars

City break

Jamie was very helpful and determined to find theholiday I was looking for which he achieved !

February 1, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your kind words. I'm happy that we found what you were looking for.

Jamie

Rated 5 out of 5 stars

Great service booked a cruise for 6…

Great service booked a cruise for 6 people. 3 members of staff each booked a room to ensure we got the cabins I selected, which were next to each other

January 30, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words and for booking with Hays Travel Marple :)

Rated 5 out of 5 stars

Very helpful and polite

Very helpful and polite

January 23, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words and for booking with Hays Travel Marple :)

Rated 5 out of 5 stars

Always greeted with a smile

Always greeted with a smile. We usually go in with an agenda for a holiday and the staff always come up trumps. If they cannot find what we ask for initially,
they take time searching.

January 18, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thankyou so much for your fantastic review. So pleased you had a great experience in our store.

Pauline

Rated 5 out of 5 stars

Excellent service

Excellent service
Wouldn’t use anyone else to book my holidays

January 20, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your brilliant review

Pauline

Rated 5 out of 5 stars

Amazing service with Pauline covering…

Amazing service with Pauline covering all my needs. Very friendly staff and so helpful and efficient can't think of anyway you could improve. Absolutely spot on

January 21, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words :)

Rated 5 out of 5 stars

very help full with holiday insurance…

very help full with holiday insurance great price would recommend them for holidays n holiday insurance

January 21, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your brilliant comments.
I will pass this onto Gill on her return

Pauline

Rated 5 out of 5 stars

Wonderful Staff

Wonderful Staff
Pauline booked our holiday extremely helpful
Nothing was too much trouble.
All the staff in Marple Branch are just so fabulous
Always with smiles on there faces just great

January 20, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your Fabulous review, its always a pleasure to book your holidays :)

Rated 5 out of 5 stars

Friendly

Friendly , knowledgeable, nothing was to much trouble when searching are holiday.. Jonathan was good at his job....

January 10, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words :)

Rated 5 out of 5 stars

There was no waiting time and we were…

There was no waiting time and we were greeted by a warm welcome from Jamie. He helped us pick out the perfect holiday and booked it for us, explaining all the options available to us.
Very pleasant experience

January 16, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words :)

Rated 5 out of 5 stars

A face to face booking recommended

We decided to book at the shop, in preference to booking on line and are so pleased that we did. The assistant who took our booking (Pauline) was really helpful and patient. She listened carefully to our requests and even suggested things that we hadn't thought of. We were extremely satisfied as we left the shop and are now hoping everything goes to plan.

January 11, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your brilliant comments. So pleased you were happy with the whole experience and I look forward to booking many more holidays for you
Pauline

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