Hays Travel - Marple Reviews 

836
TrustScore 5 out of 5

5.0

2B Market Street, SK6 7AD Marple, GB


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Rated 5 out of 5 stars

Jonathan took time to find all available flights and decide which was most appropriate for us. He's always very helpful

Rated 5 out of 5 stars

Jonathan listened to our needs and checked several products to ensure we chose the right holiday for us. He was polite friendly and met our needs. He printed out our choice and gave us information... See more

Company replied

Rated 5 out of 5 stars

We were booking a family holiday for 13 people, adults and children and some travelling on different dates so it was quite complicated but Tracy expertly guided us through the whole thing. Nothing was... See more

Company replied

Rated 5 out of 5 stars

I have booked holidays with hays 3 times and just got back from my recent holiday to Rhodes the hotel was fantastic staff and food we decided to book the same hotel again for next year. Spoke to Tracy... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2B Market Street, SK6 7AD, Marple, United Kingdom

  • 01615328991

5.0

Excellent

TrustScore 5 out of 5

836 reviews

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5.0

All reviews

(836)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

First time booking through Hays

First time booking through Hays. Jaime at our local branch in Marple was very thorough checking through everything with us, he was friendly and professional in his approach to our requests we left the store with holiday booked and all the information we needed very happy with the service

January 11, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for the wonderful feedback it was a pleasure booking for you. Enjoy your holiday!

Jamie

Rated 5 out of 5 stars

Very friendly and helpful

Easy to access very clear agenda

January 10, 2026
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Reply from Hays Travel - Marple

We're happy our agenda is clear and accessible! Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Fantastic

Absolutely fantastic service from Jonathon. Really engaged with helping me choose the right hotel at the price within my budget. Very patient and professional. I feel very confident about the whole thing. Thank you

January 9, 2026
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Reply from Hays Travel - Marple

Thank you for your kind words and for booking with us at Hays Travel Marple. Jonathon :)

Rated 5 out of 5 stars

Very happy with heys travel

Very happy with heys travel , very helpful,Pauline was able to guide us through booking our cruise using her vast experience ,x

January 9, 2026
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Reply from Hays Travel - Marple

Thank you so much for your brilliant comments it was a pleasure. Looking forward to putting together your Canada for the special birthday we were talking about in store

Kind Regards
Pauline

Rated 5 out of 5 stars

Very helpful and knowledgeable member…

Very helpful and knowledgeable member of staff

January 7, 2026
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Reply from Hays Travel - Marple

Thank you so much Mr Harrington for your fantastic review. I pride myself on great customer service and hopefully this will be the first of many bookings.

Kind Regards
Pauline

Rated 5 out of 5 stars

Very friendly and knowledgeable

Jonathan was very professional,friendly and knowledgeable, nothing was too much trouble, quick and hassle free booking. First class service Thank you.

December 31, 2025
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Reply from Hays Travel - Marple

Thank you for your kind words :)

Rated 5 out of 5 stars

Efficient and friendly

Efficient and friendly

December 24, 2025
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Reply from Hays Travel - Marple

Thank you for your kind words and for booking with Hays Travel Marple :)

Rated 5 out of 5 stars

James was very professional

James was very professional, kind, helpful & understanding. He was calm, patient, he listened, remembered details well, he aldo offered interesting & relevant information. Many thanks, Lisa.

December 16, 2025
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Reply from Hays Travel - Marple

Thank you for your kind words. We are always happy to help and thank you for booking with Hays Travel Marple.

Jamie

Rated 5 out of 5 stars

Great deal and local

Good deal on holiday also all paperwork printed for me so don’t have the hassle of doing it myself..
and the shop local and great staff..

December 20, 2025
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Reply from Hays Travel - Marple

Thank you for your kind words :)

Rated 5 out of 5 stars

Do everything for you

Friendly knowledgeable people, sort everything out and , contact hotels for extra requests. So much easier than online. Then they print all your documents for you. Excellent

December 10, 2025
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Reply from Hays Travel - Marple

Thank you so much for your lovely comments they are much appreciated. I am so pleased that you rate our service as 5 star,hope you have a great holiday.
Pauline

Rated 5 out of 5 stars

My initial enquiry was dealt with…

My initial enquiry was dealt with quickly and the package quoted matched all our requirements at a competitive price.

November 26, 2025
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Reply from Hays Travel - Marple

Thank you for your lovely comment. It was a pleasure putting this together for you and welcome to Hays Marple as one of our new customers.

Pauline

Rated 5 out of 5 stars

Excellent friendly staff

November 21, 2025
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your lovely comments. It was an absolute pleasure booking your holidays.

Pauline

Rated 5 out of 5 stars

Lovely staff

Lovely staff, very informative and knowledgeable. No pressure and welcoming.

November 15, 2025
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Reply from Hays Travel - Marple

Thank you for your kind words, it was lovely meeting you and helping to book your holiday! We look forward to seeing you again :) Hays Travel Marple

Rated 5 out of 5 stars

I was nervous about travelling without…

I was nervous about travelling without a smartphone/apps, but Hayes made it all so simple and effective, I will certainly book with them again. I had a query while away and my email was replied to very quickly. Top marks to Hayes in Marple and Pauline in particular.

October 22, 2025
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Reply from Hays Travel - Marple

Thank you for your kind words, we are glad to have helped you with your holiday and travel with ease. We look forward to seeing you instore again :) - The Team at Hays Travel Marple

Rated 5 out of 5 stars

Helpful and efficient staff

Helpful and efficient staff. Explained holiday well and gave all appropriate information. Look forward to our holiday.

November 5, 2025
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Reply from Hays Travel - Marple

Thank you for your kind words :)

Rated 4 out of 5 stars

The Young lady who dealt with my…

The Young lady who dealt with my enquiry was very helpful & tried hard to get me a better price

November 2, 2025
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your lovely comments, we look forward to seeing you in store again soon - Kadie and the team at Hays Travel Marple

Rated 5 out of 5 stars
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind works, we hope you have a lovely holiday :) - Kadie and the team at Hays Travel in Marple

Rated 5 out of 5 stars

Amazing Experience - bring on Cancun!

Speedy and immediate response to my last minute requests, quality information around price, availability, process etc. booking procedure was seamless, quick and gave me everything I asked for at a fantastic price. Exceptional experience from start to finish. Brilliant work Tracy xxxx

October 30, 2025
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Reply from Hays Travel - Marple

Thank you so much for your lovely review and for booking with our Marple Team :)

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