Jonathan took time to find all available flights and decide which was most appropriate for us. He's always very helpful
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Jonathan listened to our needs and checked several products to ensure we chose the right holiday for us. He was polite friendly and met our needs. He printed out our choice and gave us information... See more
Company replied
We were booking a family holiday for 13 people, adults and children and some travelling on different dates so it was quite complicated but Tracy expertly guided us through the whole thing. Nothing was... See more
Company replied
I have booked holidays with hays 3 times and just got back from my recent holiday to Rhodes the hotel was fantastic staff and food we decided to book the same hotel again for next year. Spoke to Tracy... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2B Market Street, SK6 7AD, Marple, United Kingdom
- 01615328991
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First time booking through Hays
First time booking through Hays. Jaime at our local branch in Marple was very thorough checking through everything with us, he was friendly and professional in his approach to our requests we left the store with holiday booked and all the information we needed very happy with the service

Reply from Hays Travel - Marple

Reply from Hays Travel - Marple
Fantastic
Absolutely fantastic service from Jonathon. Really engaged with helping me choose the right hotel at the price within my budget. Very patient and professional. I feel very confident about the whole thing. Thank you

Reply from Hays Travel - Marple
Very happy with heys travel
Very happy with heys travel , very helpful,Pauline was able to guide us through booking our cruise using her vast experience ,x

Reply from Hays Travel - Marple

Reply from Hays Travel - Marple
Very friendly and knowledgeable
Jonathan was very professional,friendly and knowledgeable, nothing was too much trouble, quick and hassle free booking. First class service Thank you.

Reply from Hays Travel - Marple
I was happy with the service I received…
I was happy with the service I received from Jamie

Reply from Hays Travel - Marple
James was very professional
James was very professional, kind, helpful & understanding. He was calm, patient, he listened, remembered details well, he aldo offered interesting & relevant information. Many thanks, Lisa.

Reply from Hays Travel - Marple
Great deal and local
Good deal on holiday also all paperwork printed for me so don’t have the hassle of doing it myself..
and the shop local and great staff..

Reply from Hays Travel - Marple
Do everything for you
Friendly knowledgeable people, sort everything out and , contact hotels for extra requests. So much easier than online. Then they print all your documents for you. Excellent

Reply from Hays Travel - Marple
My initial enquiry was dealt with…
My initial enquiry was dealt with quickly and the package quoted matched all our requirements at a competitive price.

Reply from Hays Travel - Marple
Lovely staff
Lovely staff, very informative and knowledgeable. No pressure and welcoming.

Reply from Hays Travel - Marple
I was nervous about travelling without…
I was nervous about travelling without a smartphone/apps, but Hayes made it all so simple and effective, I will certainly book with them again. I had a query while away and my email was replied to very quickly. Top marks to Hayes in Marple and Pauline in particular.

Reply from Hays Travel - Marple
Helpful and efficient staff
Helpful and efficient staff. Explained holiday well and gave all appropriate information. Look forward to our holiday.

Reply from Hays Travel - Marple
The Young lady who dealt with my…
The Young lady who dealt with my enquiry was very helpful & tried hard to get me a better price

Reply from Hays Travel - Marple
Amazing Experience - bring on Cancun!
Speedy and immediate response to my last minute requests, quality information around price, availability, process etc. booking procedure was seamless, quick and gave me everything I asked for at a fantastic price. Exceptional experience from start to finish. Brilliant work Tracy xxxx

Reply from Hays Travel - Marple
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