Hays Travel - Marple Reviews 

836
TrustScore 5 out of 5

5.0

2B Market Street, SK6 7AD Marple, GB


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Rated 5 out of 5 stars

We had ideas about a trip to Venice and had done some research. Pauline took us through all the options and helped us structure a great flight and hotel. What impressed us was how thorough the chat wa... See more

Company replied

Rated 5 out of 5 stars

Jonathan took time to find all available flights and decide which was most appropriate for us. He's always very helpful

Company replied

Rated 5 out of 5 stars

Jonathan listened to our needs and checked several products to ensure we chose the right holiday for us. He was polite friendly and met our needs. He printed out our choice and gave us information... See more

Company replied

Rated 5 out of 5 stars

We were booking a family holiday for 13 people, adults and children and some travelling on different dates so it was quite complicated but Tracy expertly guided us through the whole thing. Nothing was... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2B Market Street, SK6 7AD, Marple, United Kingdom

  • 01615328991

5.0

Excellent

TrustScore 5 out of 5

836 reviews

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5.0

All reviews

(836)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Experience - bring on Cancun!

Speedy and immediate response to my last minute requests, quality information around price, availability, process etc. booking procedure was seamless, quick and gave me everything I asked for at a fantastic price. Exceptional experience from start to finish. Brilliant work Tracy xxxx

October 30, 2025
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your lovely review and for booking with our Marple Team :)

Rated 5 out of 5 stars

Excellent service by Jonathan

Excellent service by Jonathan
No doubt will return

October 30, 2025
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for you lovely review and we look forward to seeing you in store again soon at Hays Travel in Marple :)

Rated 5 out of 5 stars

Travel rep very knowledgeable

Travel rep very knowledgeable. Answered all our questions. Helpful and friendly. Great service.

October 18, 2025
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Reply from Hays Travel - Marple

Thank you for your kind words :)

Rated 5 out of 5 stars

Excellent and helpfull staff.

We have gotten to know Pauline over the years booking to go to Turkey and she knows our requirements and helps us though the progress.

October 12, 2025
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Mr Samson it's an absolute pleasure to have you as my loyal customer. I love booking your holidays and hopefully will continue to do so.

Pauline

Rated 5 out of 5 stars

Staff member (Jonathan) very helpful…

Staff member (Jonathan) very helpful tried various sites to get us a good deal. Booked exactly what we asked for. Very friendly and approachable.

October 8, 2025
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Reply from Hays Travel - Marple

Thank you for your kind words & for booking with Hays Travel Marple :)

Rated 5 out of 5 stars

Pauline the sales advisor found the…

Pauline the sales advisor found the perfect holiday package that suited all our needs at the price that suited our budget

October 8, 2025
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your lovely review and for booking with Hays Marple Team.

Rated 5 out of 5 stars

Super friendly staff

Super friendly staff! Everyone knows their stuff and deal with clients very well!
Good rates on their travel money card too!

January 9, 2025
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your lovely comments its a pleasure booking your holiday.

Pauline

Rated 5 out of 5 stars

What a pleasant surprise

What a pleasant surprise, not used Hays before but definitely will do going forward. Lovely helpful staff & came away with a nice winter break. Happy days

September 24, 2025
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your lovely review and for booking with our Marple Team.

Rated 5 out of 5 stars

A lovely welcome

A lovely welcome, followed by good, helpful, knowledgeable service.

September 30, 2025
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much Jonathon is a real asset to our store.

Pauline

Rated 5 out of 5 stars

Excellent service as always

September 23, 2025
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your lovely review and we look forward to seeing you in store again soon :) - Kadie and the team at Hays Travel Marple

Rated 5 out of 5 stars

Your staff were very helpful & looked…

Your staff were very helpful & looked at several options before heading us the right direction. Thanks again!

September 30, 2025
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your lovely comments we are so pleased we managed to get this sorted for you.

Pauline

Rated 5 out of 5 stars

Pleasant and helpful staff

Pleasant and helpful staff. Advised us on our needs to book holiday to Iceland and booked it all for us. Will be calling in to ask them to check us in and print boarding cards and arrange for money card

September 5, 2025
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Reply from Hays Travel - Marple

Thank you for your lovely comments I will pass this onto Tracy on her return. See you when you come in to check in.

Pauline

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly,
Booking holiday made easy.

September 24, 2025
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your brilliant comments. It was a pleasure booking your holiday

Pauline

Rated 5 out of 5 stars

Jonathan was so helpful very patience…

Jonathan was so helpful very patience informative nothing to much trouble

September 24, 2025
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Reply from Hays Travel - Marple

Thank you Anne for your lovely feedback. Jonathon is a real asset to our store

Pauline

Rated 5 out of 5 stars

It is the personal touch that is…

It is the personal touch that is important. Also the quality and optioned offered.

September 19, 2025
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your lovely comments. I will pass this onto Tracy on her return.

Pauline

Rated 5 out of 5 stars

A great travel agent to deal with. he person I spoke (Pauline)

The person I spoke (Pauline), was very helpful and sympathetic about the problems we had had with our last holiday (my husband was taken ill whilst on a Cruise). We have booked another holiday on her recommendation.

September 19, 2025
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you Hilary it was a pleasure calling you and making sure you were ok. Thank you for booking with us once again.

Pauline

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