Hays Travel - Meadowhall Reviews 

2,385
TrustScore 5 out of 5

4.9

83 High Street Meadowhall Centre, S9 1EN Meadowhall, GB


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Rated 5 out of 5 stars

We always use Hays at Meadowhall when booking a holiday as all the staff are excellent. Nothing is too much trouble. If they say they are going to do something, they do. Have recommended to all our f... See more

Rated 5 out of 5 stars

£500 cheaper than another company for a holiday with more benefits. Good customer service in store. Booked several times now with Hays, will be our go to provider.

Company replied

Rated 5 out of 5 stars

As we arrived in the store, Adam the store manager asked if we wanted to see him, yes please, to be told he would be with us in minutes just concluding a holiday booking with a customer, we were asked... See more

Rated 5 out of 5 stars

IT as very good explained what kind of holiday i wanted and they found it , as always staff was all very friendly and helpful , i would never book my holiday with anyone else keep up the good work


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 83 High Street Meadowhall Centre, S9 1EN, Meadowhall, United Kingdom

  • 01144075197

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,385)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

An excellent booking experience

My experience was, how simple and stress‑free the whole booking process felt. I had to cancel my original destination because of the price change. But in choosing another I felt supported at every step, and any questions I had were answered quickly. It made the whole process feel smooth and personal, which really set the tone for the holiday itself. Michelle, the agent, was friendly, knowledgeable, and genuinely interested in helping me find the best option for my needs, the best suitable resort and hotel itself to getting me travel assistance throughout. It made me feel valued and reassured that I was making the right choice at the best price. Highly recommend.

June 25, 2026
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Reply from Hays Travel - Meadowhall

Thankyou for your kind comments. Was a pleasure to help. Michelle:)

Rated 5 out of 5 stars

Great People

The Travel consultant "Ebony" was excellent. KInd, understanding and patient. We were arranging a "special event" trip and she really got to grips and saw things from our perspective . She took the time nevr rushed us or pushed us. We felt happy when we left and confident in arrangements made.
Ebony was a credit to uor company.
Afew weeks earlier we had been in store and saw Beth, who was also extremely helpful and we did not pursue matters but that does not reflect on Beth
2 exceptional people and worthy of the highest praise. Thank You.

June 20, 2026
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Reply from Hays Travel - Meadowhall

Thank you for your lovely, kind words. We are more than happy that we got your holiday sorted. If you need anything else please let us know- Ebony and Beth :)

Rated 5 out of 5 stars

Ruth was excellent

Ruth was excellent. Nothing was too much trouble to make sure our booking was what we wanted. Really appreciate Ruth’s time and patience.

June 21, 2026
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Reply from Hays Travel - Meadowhall

Thank you for your lovely review and for booking with us, if you need anything else then please let me know :) - Ruth

Rated 5 out of 5 stars

I’ll only book my holiday in Hays with…

I’ll only book my holiday in Hays with Adam the manager. He’s really 5 star. No
Messing, listens to everything I say and I’m in and out of Meadowhall and in no time.

June 21, 2026
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Reply from Hays Travel - Meadowhall

Ahh Emma, it was lovely to see you yesterday and get your holiday booked. Always have a smile on our faces when your in. If you need anything else then please let me know as always- Adam :)

Rated 5 out of 5 stars

Bethany was brilliant and attentive…

Bethany was brilliant and attentive answering all our questions and we decided to book our cruise there & then. The booking process was nice and easy done and dusted 10 mins in & out

June 14, 2026
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Reply from Hays Travel - Meadowhall

Thank you for your lovely words and review, if you need anything else then please let us know- Bethany :)

Rated 5 out of 5 stars

Sue Moxon at Meadowhall went above and…

Sue Moxon at Meadowhall went above and beyond to find the perfect cruise for me and went out of her to find the answers to all the queries I had. Outstanding service yet again Sue .....thank you as always.

June 8, 2026
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Reply from Hays Travel - Meadowhall

Thank you for your lovely review, if you need anything else, you know where I am- Sue

Rated 5 out of 5 stars

Caitlin was freindly,polite and…

Caitlin was freindly,polite and efficiant explaining everything. The whole booking ran smoothly.

June 19, 2026
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Reply from Hays Travel - Meadowhall

Thank you so much for booking with me and for your review, if you need anything else then please let me know- Caitlin

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff, I spoke with Adam who had been on the same cruise ship and spoke about how good a trip it had been.

June 18, 2026
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Reply from Hays Travel - Meadowhall

Aww thank you for the lovely review, you will have an amazing time! If you need anything else then please let me know- Adam :)

Rated 5 out of 5 stars

The lady who was helping us had a…

The lady who was helping us had a patient of a saint. She never rushed us with our ideas when we kept changing holiday places. In the end we left with a good holiday package, we were happy

June 19, 2026
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Reply from Hays Travel - Meadowhall

Thank you for your lovely review, if you need anything else then please let me know- Ebony :)

Rated 5 out of 5 stars

As usual we received a 5 star service…

As usual we received a 5 star service from Sue Moxon. We had called in to book a cruise for 2028. Sue made sure we chose a cabin suitable for our needs and went through several options with us. As it was just 3 weeks until our cruise to Iceland Sue very kindly printed out our boarding passes and luggage labels after filling in the check in form for us. It is always a pleasure to visit Hay’s at Meadowhall. The staff are always helpful and polite making whenever we visit a lovely experience.

June 13, 2026
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Reply from Hays Travel - Meadowhall

Thank you for your lovely review, always a pleasure to look after you and get your cruise's booked. If you need anything else then please let me know- Sue :)

Rated 5 out of 5 stars

Hays staff

Hays staff, listen to what you want, they advise and give alternatives where necessary, but only to provide the customer with the best option available to meet the needs

June 7, 2026
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Reply from Hays Travel - Meadowhall

Thank you for your review, I'll pass this onto Carl :)

Rated 5 out of 5 stars

Ruth couldn't do enough for us

Ruth couldn't do enough for us, she was engaging and lovely. One stop shop even price matched on car parking, everything booked including special assistance, printed and ready to go. Completely hassle free.

June 14, 2026
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Reply from Hays Travel - Meadowhall

Thank you for your kind review! It was a pleasure to help you- Ruth :)

Rated 5 out of 5 stars

Excellent experience

Sue! She makes a holiday an amazing experience from the very start. Wouldn't book a holiday with anyone else!!!

June 12, 2026
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Reply from Hays Travel - Meadowhall

Thank you for your review! I'll pass this onto Sue :)

Rated 5 out of 5 stars

Fantastic Service again from Catlin

Fantastic Service again from Catlin. Booking holidays are made so much easier and the knowledge and experience they have are amazing.

June 13, 2026
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Reply from Hays Travel - Meadowhall

Thank you so much for booking with me and for trusting me with your amazing holiday. If you do need anything else then please let me know- Caitlin :) xx

Rated 5 out of 5 stars

This is our 5th cruise we have booked…

This is our 5th cruise we have booked with hays every time we go into the Meadowhall branch we recieve fantastic service ,every single member of staff there are helpful and always ready to help us find the best deal . It’s a lovely atmosphere at the Meadowhall branch and we thank Carl for all his help yesterday , now we have 2027 and 2028 cruises booked ! Thank you x

June 12, 2026
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Reply from Hays Travel - Meadowhall

Thankyou for your kind comments , nice to see regular faces always a pleasure. Carl:)

Rated 5 out of 5 stars

Sean was really helping sorting my trip…

Sean gave great customer service when I choose my holiday to Canada booked with Hays Meadow Hall

June 11, 2026
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Reply from Hays Travel - Meadowhall

Thank you for your kind words, if you need anything else then please let me know- Sean :)

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