Cath was very helpful spent ages looking for a holiday for us finding one that suited Looking forward to our holiday
Company replied
Location
Switch location6 Graham Way, St Tydfill Shopping Centre, CF47 8EG Merthyr Tydfil, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The whole experience from beginning to end of booking was exceptional. Every question I had was answered and the travel agent Leanne went above and beyond to find out the information on the hotel.... See more
Company replied
For the last few years we have been booking with Hays Travel for all our holidays we always get a warm welcome and the staff are very good at what they do,we ask and they provide the answers this tim... See more
Company replied
Cathryn from hays merthyr, was so lovely and was very good booking our new York holiday for 2029. She explained what we needed and even rang back to provide more information. Lovely advisor
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Graham Way, St Tydfill Shopping Centre, CF47 8EG, Merthyr Tydfil, United Kingdom
- 01685634022
4.9
Excellent
596 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased
April 23, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank-you for booking with me, again. and for you lovely comment :)
Excellent customer service
Excellent customer service, nothing too much trouble very knowledgeable and efficient.
April 30, 2025
Reply from Hays Travel - Merthyr Tydfil
Thankyou for you lovely review
Happy Customer
Very quick and friendly response when I contacted Hays Travel Merthyr Tydfil - I haven’t used a travel agent for years but was booking for a group so wanted additional security - very easy process, great price - would recommend .
April 28, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review, it was a pleasure. Hope you have a fantastic time x
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review.
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review.
Reply from Hays Travel - Merthyr Tydfil
Thank you for booking with me
The young lady dealing with me,was…
The young lady dealing with me,was fabulous,she found a holiday to suit myself and husband x
April 10, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review
Fabulous service again
April 8, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review.
Very good morning in hays Merthyr…
Very good morning in hays Merthyr lovely lady who found our holiday very helpful will definitely book with hays again thank you.
April 3, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you for you lovely review :) Hope you have a good time
Reply from Hays Travel - Merthyr Tydfil
Thank You for booking with us.
Smooth Sailing: My Cruise Booking with Hays Travel
I recently booked a cruise through Hays Travel, and I couldn't be more pleased with the experience. From start to finish, everything was handled via email, making the process incredibly convenient. The team at Hays Travel catered to all my needs without any issues, ensuring that every detail was taken care of smoothly.
Their customer service was exceptional, always prompt and helpful in their responses. They provided clear and detailed information, which made planning my trip stress-free. I felt well-supported throughout the entire booking process.
Overall, I highly recommend Hays Travel for anyone looking to book a cruise or any other travel arrangements. Their professionalism and dedication to customer satisfaction truly stand out.
March 1, 2025
Unprompted review
Reply from Hays Travel - Merthyr Tydfil
Thank-you for choosing us to book your lovely Cruise :) and for your lovely comments, really do appreciate it :) xx
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review and for booking with us.
Brilliant services and found us perfect…
Brilliant services and found us perfect holiday
March 15, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you both for your lovely review
Excellent customer service
Quick, efficient and friendly customer service from Hays Travel- Merthyr Tydfil.👍👍
March 14, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review
Rhiannon was excellent and communicated…
Rhiannon was excellent and communicated with us until we found the perfect holiday deal. This is the fourth holiday I have booked with Hays Merthyr Tydfil and will continue to do so due to the wonderful service. X
March 8, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review
The lady was very patient knowledgeable…
The lady was very patient knowledgeable and answered all our questions about where we wanted to go
March 4, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your review, hope you have a fab time
Reply from Hays Travel - Merthyr Tydfil
Thank You for your lovely review
Catherine was very professional and…
Catherine was very professional and friendly. She found us our holiday.
I have booked with Hays several times and found all the staff amazing. I would recommend Hays Merthyr Tydfil.
February 25, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review
Chole was very helpful and knowledge…
Chole was very helpful and knowledge about my enquiries
February 17, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you very much. Hope you all have a fab time at the Mamma Mia Party.
Thank you for booking with me
Happy to help.
Good advice from Karly and she was helpful first time to book a cruise so a little lost.
February 15, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.