I always book my holidays through Michelle. This time she was away herself and I was redirected to a lovely lady called Jo, who was so helpful. She spent a few minutes telling us about her personal ex... See more
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Booked 2 holidays with Michelle Rodde a Hays Travel Consultant. Fantastic service from start to finish. Always there to answer any questions no matter how silly. Would highly recommend Michelle f... See more
Company replied
2nd time booking with Michelle. Friendly, explains the holiday in detail and answers any questions you may have. Highly recommend Michelle and her services.
Company replied
Michelle was amazing from point of contact to the phone call, to go over holiday. Michelle was very thorough with all information. All documents sent while still on the phone. Straight forward booking... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Michelle Rodde, LS21, Otley, United Kingdom
- 01943 588041
4.9
Excellent
660 reviews
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Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Second holiday booked in 2 weeks
Second holiday booked in 2 weeks, would highly recommend. Quick and easy and very informative. Booked a 10 night all inclusive to Greece in August next year. Thank you Libby.
October 25, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact either myself or Libby should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Had great service with Michelle
Had great service with Michelle, informative quick and helpful.
Would definitely uses hays again, and having the option to book with zero deposit also helps.
October 17, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
5* service!
michelle was lovely during the booking of our 2027 holiday! made the process so easy and stress free
October 15, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Michelle is so friendly and lovely made…
Michelle is so friendly and lovely made it so easy to book a holiday ill definitely be booking more threw Michelle
October 19, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Call back was quick and efficient
Call back was carried out in a very acceptable and timely manner Michelle knew exactly what I needed and arranged everything with great efficiency
October 18, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact either myself or Libby should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Very helpful sorted our hoiliday…
Very helpful sorted our hoiliday straight away and answered all our questions what we wanted to know
October 17, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Michelle is fantastic and friendly
Michelle is fantastic and friendly. I think I’m 20 plus holidays booked with her. I just phone up and she sorts everything out for me. She completed all documentation for my disability needs and get all the correct help in place. She is a credit to your company
October 16, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with me again and for your lovely review. It is always a pleasure to book you :-) Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Absolutely amazing
Absolutely amazing, messaged to book a cruise for our family and she rang with in an hour and we booked it, helped us so much and told us information we wouldn’t of known, absolutely great, recommend Michelle to everyone now
October 16, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact either myself or Jo should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Super friendly
After seeing Michelle Rodde post about the zero deposit scheme I found a holiday screen shot it and sent it to Michelle, and within minutes she rang me and booked my holiday and talked me through it all.
October 15, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
I always use Michelle and colleagues
I always use Michelle and colleagues
To help with my holidays
September 18, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel again and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Really friendly and all the info needed
September 30, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Michelle has always been a great…
Michelle has always been a great support when booking a holiday and makes it easy to so so 10 out 10 service x
September 18, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel again and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Good deals for large family
Good customer service - message back and forth as we are hard of hearing, smoothly good service 5 stars always
September 6, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact either myself or Jo should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Excellent service
September 19, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Excellent
Easy to book what I wanted Michelle couldn't have been any more helpful
September 10, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
The company doing really well and…
The company doing really well and great with holiday prices.
September 17, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
No personal touch
I asked Michelle Rodde for some help with a large booking. She sent an auto message asking for very personal information - I sent generalised information as I haven’t even spoken to this woman before. She then sent a *reminder* and the same automated message. I asked for a personal relationship to which she said - no worries- have a good day.
Would not recommend
Edit:
I sent all information required except for names and DOB- I just sent ages.
This is unnecessary to have so much information on me without even saying hello.
September 16, 2025
Unprompted review
Reply from Hays Travel - Michelle Rodde
Hi there, thank you for reaching out to build a personal relationship with ourselves however my team are unable to assist without the following information. Here is a reminder of the information my team requires in order to assist with Group Bookings....
‼ GROUP BOOKINGS ‼
We are currently receiving an extremely high volume of group enquiries. A group is when more than one family want to travel on the exact same flight together. Some flights have a very limited number of seats and free child places available so in order for us to ensure that we can fit you all onto the same flight we do need to liaise to the relevant Groups department. Before we speak to Groups can you please ensure you message me on Facebook messenger with the following information.
1. A rooming list detailing who will be in each room. I need each passengers title, first name and surname (as per passport)
2. Date of birth
3. Age at time of travel
4. Which hotel you want to stay in
5. Where you want to fly from
6. How many nights you want to go for
7. Each families budget
8. Your telephone number
Thank you kindly 🙏
Michelle - Hays Travel x
Thank you for the edit. Going forward I will ensure that the auto-responder says a welcoming "Hi There" at the start of it. Thank you so much for your feedback :-)
Very helpful and informative
Very helpful and informative. Quick to reply, booked two holidays with Jo easily 🙂
September 8, 2025
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact either myself or Jo should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
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