Hays Travel - Milngavie Reviews 

455
TrustScore 5 out of 5

4.9

8 Main Street, G62 6BL Milngavie, GB


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Rated 5 out of 5 stars

Hays in Milngavie were absolutely wonderful. We wanted a last minute holiday and Ceilidh came up trumps with a Majorca holiday. She was very helpful and patient. Nothing was too much bother. Also I... See more

Rated 5 out of 5 stars

Caileigh was extremley welcoming and helpful in booking the holiday for my wife and i and my daughter and grandson. She got us an excellent price and booked our preferred dates. At the Hyatt Secret... See more

Company replied

Rated 5 out of 5 stars

The staff in Milngavie branch are very helpful and informative. This is the second time we have booked and Yvonne explained everything very well and made it easy to book, our winter holiday.

Rated 5 out of 5 stars

The service was first class. We started to book at home online but we had a further question about the booking. The agent at the office answered our question without any bother. She was friendly knowl... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 8 Main Street, G62 6BL, Milngavie, United Kingdom

  • 01413194690

4.9

Excellent

TrustScore 5 out of 5

455 reviews

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4.9

All reviews

(455)

118,901 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpfully staff and knowledgeable

Helpfully staff and knowledgeable.
Easy to talk to.

July 13, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Hi Mr Gordon,

Thank you for your wonderful review! We are so pleased to hear that you found our team to be helpful and easy to talk to. Your feedback is greatly appreciated, Yvonne

Rated 5 out of 5 stars

Staff so very helpful

Staff so very helpful! Booking was very easy because of lovely staff!

June 28, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Thank you for your wonderful feedback! We're so pleased to hear that our staff made your booking experience easy and enjoyable. We appreciate your kind words. Yvonne

Rated 5 out of 5 stars

As always the staff in the Milngavie…

As always the staff in the Milngavie Branch are friendly, knowledgeable and helpful.

July 2, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Mr Redmond,
Thank you so much for your wonderful feedback! We are delighted to hear that our team in Milngavie consistently provides friendly, knowledgeable, and helpful service. We truly appreciate your kind words. Yvonne

Rated 5 out of 5 stars

Had a great experience with Hays…

Had a great experience with Hays Milngavie
Yvonne and all the staff were excellent start to finish
Easy to book and arrange direct debit to spread payments.
Very pleased with booking of next cruise holiday
Thank you Hays!!

July 2, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Colin
Thank you for your wonderful feedback! We are so pleased to hear that our staff provided such excellent service from start to finish. We hope you have a fantastic cruise holiday and look forward to seeing you in store again soon, Yvonne

Rated 5 out of 5 stars

Staff were so helpful

Staff were so helpful, friendly and chatty. This made the whole experience easy for my mum who is in her late 70’s

July 2, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Sharon
Thank you for your wonderful review! We are so pleased to hear that our staff made your mum's experience easy and enjoyable.
We look forward to welcoming you in store again soon, Yvonne

Rated 5 out of 5 stars

Yvonne is always at hand to help and…

Yvonne is always at hand to help and she always gets us a good deal I will always go back to Yvonne as she is very helpful

July 1, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Brenda,

Thank you for your wonderful feedback! We are so pleased to hear that Yvonne provided such helpful service and always gets you a good deal. We appreciate your continued loyalty and look forward to seeing you again.

Rated 5 out of 5 stars

Great staff.

This is the second holiday we have booked with the Milngavie branch. The branch is local so easy to access and the staff are great particularly Yvonne.

June 20, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Eileen,

We are so pleased to hear you had another wonderful experience with our team at the local branch. Thank you for your kind words and continued loyalty!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very efficient friendly and helpful.

Very efficient friendly and helpful. First class as always wouldn't book our holiday anywhere else. Thank you.

June 27, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Joyce,

Thank you for your wonderful feedback! We are so pleased to hear that our team was efficient, friendly, and helpful, and that you always have a first-class experience with us. We appreciate your loyalty!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Fiona was helpful and patient…

Fiona was helpful and patient organising our holiday

June 12, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Gordon,

We are so pleased to hear we could help organize your holiday.

Kind Regards
Yvonne
Hays Travel

Rated 5 out of 5 stars

ExcellentService

Ceilidh was amazing. She understood exactly what we needed and quickly found something which ticked all our boxes. She was honest and knowledgeable and we were delighted to book the option she found for us

June 6, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Debbie ,

We are so pleased our Ceilidh understood your needs and found the perfect option. We're delighted you had such a positive booking experience with us!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very professional

Yvonne was very helpful and listened to what I wanted. Made booking very easy.

June 3, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Anne,

We are so pleased our team made your booking easy. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very helpful

Very helpful to a novice to package holidays, pointing out pitfalls and explaining clearly

May 24, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Many thanks for your kind review, we really appreciate it and look forward to welcoming you in store again soon. Yvonne

Rated 5 out of 5 stars

Fantastic service as usual from all the…

Fantastic service as usual from all the staff at Milngavie. Love the fact that they take care of everything - we just turn up at the airport!

May 10, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Thanks so much for your kind review, we really appreciate it and look forward to seeing you in store again soon, Yvonne

Rated 5 out of 5 stars

Nicola was so efficient and helpful as…

Nicola was so efficient and helpful as usual, meeting my expectations and booking my holiday with ease. This branch has exceptional customer service.

May 16, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Thank you for your kind review its always a pleasure booking your holidays! Yvonne

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable

May 12, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Thank you very much for your kind review, we really appreciate it and look forward to welcoming you in store again soon. Yvonne

Rated 5 out of 5 stars

Always very helpful,,great service

Always very helpful,,just one phone call and within 1 hour yvonne had my holiday picked &priced and ready to go.always happy to check us in,and print boarding passes etc for us,, they always make it so easy,,and nothing is a bother. Love Hays travel. X

April 29, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Thank you for your kind review we really appreciate and look forward to seeing you in store again soon. Ceilidh

Rated 5 out of 5 stars

Recently booked my holiday through hays…

Recently booked my holiday through hays travel in milngavie with ceilidh, she made the booking so easy & was very friendly & helpful

April 26, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

We appreciate you taking the time to leave us a review and we look forward to welcoming you back. Ceilidh

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful

April 23, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

We appreciate you taking the time to leave us a review and we look forward to welcoming you back. Ceilidh

Rated 5 out of 5 stars

Third time booking with Hays

Third time booking with Hays. All the staff are very friendly and nothing is too much trouble. I will definitely be booking through Hays again.

April 21, 2026
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

We appreciate you taking the time to leave us a review and we look forward to welcoming you back. Ceilidh

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