Staff were friendly, helpful and were able to answer our queries regarding travel plans .luggage transfers and where to ask for help if needed. Staff have been reassuring as I have not flown for abou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hays Mirfield, is the perfect travel agency. It scores 5 star in every category. Every member of staff could honestly be rated employee of the month. Off course they helped us to find the perfect... See more
Company replied
We wanted to book a repeat of a previous holiday and it was quickly set up, sorted and paid for in about 20 minutes - great service from the Mirfield team!
Company replied
Used Hays before. Very knowledgeable and helpful. Rachel was excellent and knew how to create a holiday. Great service and no endless organising if you did it yourself. No fuss just say where you wan... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Huddersfield Road, WF14 8AN, Mirfield, United Kingdom
- 01924919365
4.9
Excellent
452 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diamond Wedding Celebrationur initial idea for our holiday wasn't…
Our initial idea for our holiday wasn't feasible but with Clara's and Rachel's help we booked a lovely holiday. The girls were very helpful and patient.
December 3, 2025
Reply from Hays Travel - Mirfield
We're happy to hear that we could help you book a lovely holiday, even after your initial plans changed. We appreciate your kind words and thank you for your review!
Reply from Hays Travel - Mirfield
Thank you for taking the time to leave a review! We hope you have an amazing time on your holiday and look forward to welcoming you back into branch soon :)
holiday cruise …
bronte made us welcome from the minute we stepped into the shop she was very polite and helpfull we were also booking for my sister who lives in kent and she liased with her on the phone we were happy to get a good holiday and deal its the first time i have been into a hays travel shop and will be happy to again thank you so much bronte xx
December 18, 2025
Reply from Hays Travel - Mirfield
Thank you for taking the time to leave a review! We're happy to hear that you felt welcome and received helpful service. We appreciate your kind words and look forward to assisting you again! Bronte
Very knowledgeable got trip booked in…
Very knowledgeable got trip booked in no time
December 7, 2025
Reply from Hays Travel - Mirfield
Thanks so much for this lovely feedback and we're glad you enjoyed the overall booking experience.
Ibiza holiday.
As usual Rachel sorted out my holiday even after having giving us multiple quotes and waiting a week for a my friend to make his mind up. Definitely recommend Hayes in Mirfield.
November 21, 2025
Reply from Hays Travel - Mirfield
Thank you for taking the time to leave us a review! We are thrilled you enjoyed your service and look forward to welcoming you back into branch soon.
The 2 ladies I spoke to were very…
The 2 ladies I spoke to were very helpful and informative
November 23, 2025
Reply from Hays Travel - Mirfield
Hi Jennifer thank you so much for taking the time to complete this. We truly appreciate it from us all at Hays Travel Mirfield.
Reply from Hays Travel - Mirfield
Thank you for taking the time to leave a review; we really appreciate it! We hope you have an amazing holiday in Benidorm and hope to see you in branch again soon
All staff made us welcome and helped us…
All staff made us welcome and helped us with our holiday
November 18, 2025
Reply from Hays Travel - Mirfield
A pleasure as always Keith, thank you for booking with us and we really do appreciate you completing this. Kind Regards from us all Hays Travel
Reply from Hays Travel - Mirfield
Thank you for taking the time to leave us a review! We hope to see you in the shop again soon :)
brilliant service from Rachel
November 15, 2025
Reply from Hays Travel - Mirfield
Thank you Trevor for this feedback we really appreciate you taking the time to do this. Kind Regards Hays Travel Mirfield
excellent service
November 6, 2025
Reply from Hays Travel - Mirfield
Thankyou for your feedback. It is very much appreciated
Thank you
As always every effect was made to assist me with my holiday requirements. My sincere thanks to Chris for assisting me.
November 2, 2025
Reply from Hays Travel - Mirfield
Hi Nigel Thank you so much for taking the time to do this. We really appreciate your feedback. It was a pleasure booking your holiday as always. Chris :)
Family trip
Absolutely amazing service provided by the whole team, but a very special mention goes out to Rachel for her help and understanding of our families needs.She went above and beyond anything we expected, she kept us informed about everything that was going on Jayne and I both said that we've never had this type of service and help in all our years of going on our holidays.
October 31, 2025
Reply from Hays Travel - Mirfield
Good Morning Ken thank you so much for this lovely feedback it means a lot. We really do appreciate you taking the time to do this. It was a pleasure booking your family holiday and meeting you both. Kind Regards Rachel :)
Rachel made us very welcome and did her…
Rachel made us very welcome and did her best to find the holiday we wanted.
October 28, 2025
Reply from Hays Travel - Mirfield
Thank you so much for taking the time to give us feedback. It was a pleasure booking your holiday as always.
Fantastic service 🙂🙂🙂🙂
For years I have booked my holidays online but decided to try Hays travel as friends have used them. This is my second holiday booked with Hays and again Rachel gave a first class service, from a warm greeting when I first visited and everything was done for me and I just sat back and waited for my holiday. Thankyou
October 27, 2025
Reply from Hays Travel - Mirfield
What a wonderful review and gratefully received. Glad you enjoyed the face to face experience much more personable than online. Thankyou so much
Personal services beats online anytime
Chris my Travel Consultant was extremely knowledgeable and his attention to detail was brilliant. A far more enjoyable experience than online!
October 23, 2025
Reply from Hays Travel - Mirfield
Thanks so much for this terrific feedback. Glad you enjoyed the experience and Chris is one of most definately one of our best!!
nothing was too much trouble
October 24, 2025
Reply from Hays Travel - Mirfield
Thanks so much for taking the time to feedback. It's very much appreciated and we're glad you enjoyed your experience. It was a pleasure dealing with you.
Very swift and efficient service
Very swift and efficient service, personalised, and responsive to the needs/wishes that I came in with. A lovely relaxed and engaging discussion that delivered all that I hoped for, and was followed immediately with written confirmation of all that had been agreed. Impressive throughout.
October 23, 2025
Reply from Hays Travel - Mirfield
What a lovely review and very much appreciated. We're so glad that you enjoyed the experience and found the time to make these positive comments.
Excellent customer service
Hays travel was recommended to me and the customer service was so helpful because this was my first booking for my solo trip
October 9, 2025
Reply from Hays Travel - Mirfield
Glad you enjoyed the experience and thanks for taking the time to submit this review
Reply from Hays Travel - Mirfield
Thank you for taking the time to complete this we really appreciate your feedback. From all at Hays Travel Mirfield :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.