Hays Travel - Mirfield Reviews 

452
TrustScore 5 out of 5

4.9

Huddersfield Road, WF14 8AN Mirfield, GB


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Rated 5 out of 5 stars

Staff were friendly, helpful and were able to answer our queries regarding travel plans .luggage transfers and where to ask for help if needed. Staff have been reassuring as I have not flown for abou... See more

Company replied

Rated 5 out of 5 stars

Hays Mirfield, is the perfect travel agency. It scores 5 star in every category. Every member of staff could honestly be rated employee of the month. Off course they helped us to find the perfect... See more

Company replied

Rated 5 out of 5 stars

We wanted to book a repeat of a previous holiday and it was quickly set up, sorted and paid for in about 20 minutes - great service from the Mirfield team!

Company replied

Rated 5 out of 5 stars

Used Hays before. Very knowledgeable and helpful. Rachel was excellent and knew how to create a holiday. Great service and no endless organising if you did it yourself. No fuss just say where you wan... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Huddersfield Road, WF14 8AN, Mirfield, United Kingdom

  • 01924919365

4.9

Excellent

TrustScore 5 out of 5

452 reviews

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4.9

All reviews

(452)

126,693 reviews in the last 12 months

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Rated 5 out of 5 stars

Clara was really efficient and got back…

Clara was really efficient and got back to us promptly and did further research on different resorts to put us in an informed picture before we go.

September 27, 2025
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Reply from Hays Travel - Mirfield

Thank you so much for taking the time to complete this feedback. It was a pleasure booking your holiday to celebrate your special Anniversary , Regards Clara and the team at Hays Travel Mirfield

Rated 5 out of 5 stars

Great service and nothing was too much…

Great service and nothing was too much trouble. I had seen a deal with the same travel agent but a different branch on line. Mirfield met that deal despite not getting the same quote when they enquired. Excellent customer service

October 2, 2025
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Reply from Hays Travel - Mirfield

Thank you for booking with Hays Travel Mirfield! It was a pleasure to book your holiday and we hope you have an amazing time! :)

Rated 5 out of 5 stars

Bucket list holiday

Chris was fantastic finding what we wanted when we wanted & the best price for us as 2 couples going on a completely different kind of holiday Chris got us the right holiday ( my husband bucket list )

October 1, 2025
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Reply from Hays Travel - Mirfield

Thank you so much. It was a pleasure booking the holiday for you regards from us all at Hays Travel Mirfield.

Rated 5 out of 5 stars

Chris was brilliant sorted everything…

Chris was brilliant sorted everything out even hotel in Southampton to stay night before sailing day. Will definitely use again. Cheers Sue and Carl Gash.

September 30, 2025
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Reply from Hays Travel - Mirfield

Thank you for taking the time to leave review! We are so pleased you enjoyed your experience with Hays Travel Mirfield. Have an amazing time on your holiday!

Rated 5 out of 5 stars

Friendly great service

Friendly great service

September 27, 2025
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Reply from Hays Travel - Mirfield

Thank you so much for your review! It was lovely to see you all and I hope you have an amazing time on your holiday :) Bronte

Rated 5 out of 5 stars

My solo booking

I found my experience with Hays excellent, friendly staff and very capable with dealing with all queries. Came away feeling confident the correct holiday for me was chosen.

September 18, 2025
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Reply from Hays Travel - Mirfield

So glad to hear you enjoyed your experience with Hays Travel Mirfield! It was a pleasure to book your holiday and we hope you have an amazing time :)

Rated 5 out of 5 stars

Brilliant company

Brilliant company - really good holiday deals and communication is excellent with lots of information given

September 7, 2025
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Reply from Hays Travel - Mirfield

Thankyou so much for this lovely feedback it is really very much appreciated

Rated 5 out of 5 stars

Rachel was Very helpful

Rachel was Very helpful, and friendly, got the job done.. spot on… 👍🏻 definitely will use again..

September 6, 2025
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Reply from Hays Travel - Mirfield

Thankyou so much for this lovely feedback.Glad you enjoyed Rachels service.

Rated 5 out of 5 stars

friendly and professional

I Knew exactly the holiday I wanted to book and the manager who dealt with me was extremely helpful. The price was great and everything was dealt with very quickly.

August 14, 2025
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Reply from Hays Travel - Mirfield

Thankyou so much for this lovely feedback and were glad you enjoyed the experience

Rated 5 out of 5 stars

The staff are always cheerful and…

The staff are always cheerful and helpful. We tend to always go to Chris or Rachel, both are extremely nice people and know their 'stuff'. We tend to go in with what we basically want from our holiday and sometimes leave it with them and they email or ring us.

August 10, 2025
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Reply from Hays Travel - Mirfield

Thank you Wendy for completing this we really appreciate it. It was a pleasure booking your holiday for you as always. :)

Rated 5 out of 5 stars

We were greeted with a smile on entry…

We were greeted with a smile on entry and the whole experience was made so easy from start to finish

August 10, 2025
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Reply from Hays Travel - Mirfield

Thanks for this lovely feedback. We will always aim to make the booking process as simple and pain free as possible.

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable staff.

July 23, 2025
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Reply from Hays Travel - Mirfield

Many thanks for taking the time to leave a review! We hope to see you in branch again soon.

Rated 5 out of 5 stars

Patient and knowledgeable

Having not made any firm decisions where we wanted to go Chris was patient and very helpful with finding us many alternatives great service thank you.

July 30, 2025
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Reply from Hays Travel - Mirfield

Thank you for taking the time to leave a review for our Chris! We're so glad you enjoyed the service you received and hope you have a fantastic holiday!

Rated 5 out of 5 stars

Rachel who dealt with us was very…

Rachel who dealt with us was very pleasant and helpful and knowledgable when we booked our cruise,she also booked our transport to get us to Southampton for us.

July 22, 2025
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Reply from Hays Travel - Mirfield

Thankyou so much for this terrific feedback. Rachel loved helping you with your booking and good to know that she sorted your transport down to the port.

Rated 5 out of 5 stars

So helpful

Rachel was so helpful and even when I changed my mind on what was looking for, it was never a problem.

July 26, 2025
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Reply from Hays Travel - Mirfield

Thank you for your kind review of our Rachel! We hope you have an amazing time on your holiday and look forward to seeing you in branch again soon :)

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