Staff were friendly, helpful and were able to answer our queries regarding travel plans .luggage transfers and where to ask for help if needed. Staff have been reassuring as I have not flown for abou... See more
Company replied
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Staff were friendly, helpful and were able to answer our queries regarding travel plans .luggage transfers and where to ask for help if needed. Staff have been reassuring as I have not flown for abou... See more
Company replied
Hays Mirfield, is the perfect travel agency. It scores 5 star in every category. Every member of staff could honestly be rated employee of the month. Off course they helped us to find the perfect... See more
Company replied
We wanted to book a repeat of a previous holiday and it was quickly set up, sorted and paid for in about 20 minutes - great service from the Mirfield team!
Company replied
Used Hays before. Very knowledgeable and helpful. Rachel was excellent and knew how to create a holiday. Great service and no endless organising if you did it yourself. No fuss just say where you wan... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Huddersfield Road, WF14 8AN, Mirfield, United Kingdom
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Clara was really efficient and got back to us promptly and did further research on different resorts to put us in an informed picture before we go.

Reply from Hays Travel - Mirfield
Great service and nothing was too much trouble. I had seen a deal with the same travel agent but a different branch on line. Mirfield met that deal despite not getting the same quote when they enquired. Excellent customer service

Reply from Hays Travel - Mirfield
Chris was fantastic finding what we wanted when we wanted & the best price for us as 2 couples going on a completely different kind of holiday Chris got us the right holiday ( my husband bucket list )

Reply from Hays Travel - Mirfield
Chris was brilliant sorted everything out even hotel in Southampton to stay night before sailing day. Will definitely use again. Cheers Sue and Carl Gash.

Reply from Hays Travel - Mirfield
I found my experience with Hays excellent, friendly staff and very capable with dealing with all queries. Came away feeling confident the correct holiday for me was chosen.

Reply from Hays Travel - Mirfield
If you were not doing a good job I wouldn’t keep coming back

Reply from Hays Travel - Mirfield
Brilliant company - really good holiday deals and communication is excellent with lots of information given

Reply from Hays Travel - Mirfield

Reply from Hays Travel - Mirfield
Rachel was Very helpful, and friendly, got the job done.. spot on… 👍🏻 definitely will use again..

Reply from Hays Travel - Mirfield
I Knew exactly the holiday I wanted to book and the manager who dealt with me was extremely helpful. The price was great and everything was dealt with very quickly.

Reply from Hays Travel - Mirfield
The staff are always cheerful and helpful. We tend to always go to Chris or Rachel, both are extremely nice people and know their 'stuff'. We tend to go in with what we basically want from our holiday and sometimes leave it with them and they email or ring us.

Reply from Hays Travel - Mirfield
We were greeted with a smile on entry and the whole experience was made so easy from start to finish

Reply from Hays Travel - Mirfield

Reply from Hays Travel - Mirfield
Booked our trip quickly and was a good experience

Reply from Hays Travel - Mirfield

Reply from Hays Travel - Mirfield
Having not made any firm decisions where we wanted to go Chris was patient and very helpful with finding us many alternatives great service thank you.

Reply from Hays Travel - Mirfield
Rachel who dealt with us was very pleasant and helpful and knowledgable when we booked our cruise,she also booked our transport to get us to Southampton for us.

Reply from Hays Travel - Mirfield
Rachel was so helpful and even when I changed my mind on what was looking for, it was never a problem.

Reply from Hays Travel - Mirfield
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