Hays Travel - Mirfield Reviews 

453
TrustScore 5 out of 5

4.9

Huddersfield Road, WF14 8AN Mirfield, GB


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Rated 5 out of 5 stars

Staff were friendly, helpful and were able to answer our queries regarding travel plans .luggage transfers and where to ask for help if needed. Staff have been reassuring as I have not flown for abou... See more

Company replied

Rated 5 out of 5 stars

Hays Mirfield, is the perfect travel agency. It scores 5 star in every category. Every member of staff could honestly be rated employee of the month. Off course they helped us to find the perfect... See more

Company replied

Rated 5 out of 5 stars

We wanted to book a repeat of a previous holiday and it was quickly set up, sorted and paid for in about 20 minutes - great service from the Mirfield team!

Company replied

Rated 5 out of 5 stars

Used Hays before. Very knowledgeable and helpful. Rachel was excellent and knew how to create a holiday. Great service and no endless organising if you did it yourself. No fuss just say where you wan... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Huddersfield Road, WF14 8AN, Mirfield, United Kingdom

  • 01924919365

4.9

Excellent

TrustScore 5 out of 5

453 reviews

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4.9

All reviews

(453)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

Holiday getaway

A friendly and helpful experience we were shown a number of destinations and given the best prices available. Rachel was informative, friendly and very helpful at finding us a holiday.

April 22, 2025
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Reply from Hays Travel - Mirfield

Thank you very much for your kind review! We are delighted you had a great experience booking with our Rachel. We hope you have an amazing holiday and look forward to welcoming you back into branch soon :) The team at Mirfield

Rated 5 out of 5 stars

Friendly

Friendly, helpful staff

April 6, 2025
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Reply from Hays Travel - Mirfield

Thank you for replying to this much appreciated from all of us at Hay Travel Mirfield :)

Rated 5 out of 5 stars

Friendly and knowledgeable advice

Friendly and knowledgeable advice. Excellent sales assistant

March 30, 2025
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Reply from Hays Travel - Mirfield

Thank you for your lovey feedback, we'll pass this on to Rebekah! We hope you have an amazing time on your holiday :)

Rated 5 out of 5 stars

Easy bookings

New what we wanted, Rebekah just did it, all sorted, even a discount. Been a few times now to Hays travel and every time
has been brilliant experience.
Thanks all

April 1, 2025
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Reply from Hays Travel - Mirfield

Thank you for this feedback and glad you had a great experience. From us all at Hays Mirfield :)

Rated 5 out of 5 stars

Makes booking an holidays easy.…

Had a very enjoyable experience,Clara along with Chris ( manager) were very helpful,Clara did all I asked in terms of quote,with a smile.nothing was too much trouble.would recommend.

March 30, 2025
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Reply from Hays Travel - Mirfield

Thank you so much for your lovely review, it means a lot! It was a pleasure to book your holiday and I hope you all have an amazing time.

Rated 5 out of 5 stars

We were informed of all that was in the…

We were informed of all that was in the area we booked Very helpful about the hotel and the amenities very pleasant to talk to would recommend it everyone could not have been more helpful and patient

March 30, 2025
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Reply from Hays Travel - Mirfield

Thank you so much for your lovely review, it means a lot! It was a pleasure to book your holiday and I hope you all have an amazing time.

Rated 5 out of 5 stars

Excellent customer service from Bronte…

Excellent customer service from Bronte at Hayes, Mirfield. She was happy to spend lots of time with me finding the best hotel to suit my needs and explained the booking policy very clearly. She was very attentive to all customers who came in the store ensuring they didn't have to wait while ensuring I was valued as well. She was knowledgeable about the destination and managed my expectations, cross referencing reviews and amenities as we went. Would definitely recommend booking a holiday with this agent.

March 28, 2025
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Reply from Hays Travel - Mirfield

Thank you so much for your lovely review, it means a lot! It was a pleasure to book your holiday and I hope you all have an amazing time. We look forward to welcoming you into branch soon for your next holiday :) Bronte

Rated 5 out of 5 stars

Really good experience

Really good experience, nothing too much trouble. Printed boarding passes sorted insurance and special assistance. Will use Hays from now on👍

February 15, 2025
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Reply from Hays Travel - Mirfield

Thank you so much for this lovely feedback. Glad you enjoyed the experience and we look forward to many more.

Rated 5 out of 5 stars

Honeymoon 2025

I asked Mia at Hays in Mirfield to help plan my honeymoon and she was fab! Nothing was too much trouble after I changed my mind multiple times! I am so happy with my holiday and can’t wait to go!
Thanks again!

February 25, 2025
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Reply from Hays Travel - Mirfield

Thank you, Jenny, we really appreciate the feedback we hope you have an amazing honeymoon :)

Rated 5 out of 5 stars

Fantastic service hope the holiday is…

Fantastic service hope the holiday is as good as the young lady who had all the time and patience to help us decide and book a holiday
Thank you 😊

March 8, 2025
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Reply from Hays Travel - Mirfield

Thank you for taking the time to complete this. It was a pleasure booking your holiday :)

Rated 5 out of 5 stars

Very helpful and patient!

February 25, 2025
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for leaving a review of your experience! We look forward to welcoming you back into branch soon :)

Rated 5 out of 5 stars

Thank you Mia.

Mia dealt with our enquiry and we were delighted with service we received.

February 25, 2025
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Reply from Hays Travel - Mirfield

Thank you for your lovely review for Mia! We're so pleased you had a great experience with Hays Travel Mirfield and look forward to seeing you again soon :)

Rated 5 out of 5 stars

Lovely welcoming friendly

Lovely welcoming friendly
Was not pushing
Gave us as much time as we needed

February 24, 2025
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Reply from Hays Travel - Mirfield

Thank you for your review! As always, it was a pleasure to have you in branch. We look forward to seeing you both again soon :)

Rated 5 out of 5 stars

Excellent efficency

February 17, 2025
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Reply from Hays Travel - Mirfield

Thank you for review! We look forward to welcoming you back into branch soon to book your next holiday :) Rebekah

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Spent time finding the best deal for me and my daughter.

February 8, 2025
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you so much for responding to this hope you both have a great holiday

Rated 5 out of 5 stars

Highly recommended!

Excellent throughout our whole experience of booking. We found a holiday online and Bronte, the sales rep found exactly what we'd asked for, matched the price and even tried the code we had been given online for more discount - it worked so an extra £60 off! Bronte was helpful, informative, chatty and laughed with us - overall brilliant! She printed all information, explained when we had to pay the balance etc, will call for us to go and check in, they'll print boarding passes. We booked everything there and then - hotel, flights, seats, parking, insurance. Excellent service - highly recommend. Keep up the good work and thank you for making things easy😊

February 9, 2025
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you so much for your lovely review! It was a pleasure to book your holiday and I hope you have an amazing time. We look forward to welcoming you back into branch soon. Bronte :)

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