Hays Travel - Moreton Reviews 

550
TrustScore 5 out of 5

4.9

259 Hoylake Road, CH46 0SL Moreton, GB


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Rated 5 out of 5 stars

Throughout the enquiry and discussions Zoe was knowledgeable, friendly and super efficient. After each question her replies were swift and answered our queries completely. Due to the discussions we bo... See more

Company replied

Rated 5 out of 5 stars

The staff were all very helpful and friendly, especially Zoe who managed my very difficult booking brilliantly, even though there was a change she delt with it very quickly and efficiently

Company replied

Rated 5 out of 5 stars

Once again we’ve booked an amazing holiday with Hays .Karen and the Moreton team are so knowledgeable friendly and helpful…It’s like sitting and chattting to friends who know you so well .We always b... See more

Company replied

Rated 5 out of 5 stars

We explained the area in Italy were we would like to go and place's we wanted to visit. The staff member almost instantly found the dates we could travel, the trips that were available and a hotel. We... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 259 Hoylake Road, CH46 0SL, Moreton, United Kingdom

  • 0151 4380050

4.9

Excellent

TrustScore 5 out of 5

550 reviews

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4.9

All reviews

(550)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely love the staff

Absolutely love the staff, always go the extra mile, Karen is absolutely amazing and i am hard work.

February 7, 2026
Hays Travel - Moreton logo

Reply from Hays Travel - Moreton

We appreciate you taking the time to leave us such a complimentary review. We are so happy to hear you find our staff helpful and amazing!

Moreton, Hays Travel

Rated 5 out of 5 stars

Zoe who looked after was very pleasant…

Zoe who looked after was very pleasant and helpful. She booked our holiday for us last year and that’s why we returned this year. It’s a very friendly branch.

February 14, 2026
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Reply from Hays Travel - Moreton

We appreciate your kind review and are so glad that you find our branch friendly. We are happy to hear that you had a great experience with us again!

moreton, Hays Travel

Rated 5 out of 5 stars

ALL the staff at the Moreton branch are…

ALL the staff at the Moreton branch are extremely helpful and enthusiastic in all my holiday needs and nothing is too much trouble for them. It would take something very special for me not to go there to book future holidays

January 31, 2026
Hays Travel - Moreton logo

Reply from Hays Travel - Moreton

We appreciate your kind words Peter! It's wonderful to hear that our team consistently meets your holiday needs with enthusiasm. We're so grateful for your continued loyalty.

Hays Travel

Rated 5 out of 5 stars

Lucy is always very pleasant and…

Lucy is always very pleasant and helpful. I knew which hotel I wanted but she looked at various dates, flights etc

February 3, 2026
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Reply from Hays Travel - Moreton

We're happy to hear that the assistance provided was helpful and pleasant. We appreciate you taking the time to share your positive experience with us.

Hays Travel

Rated 5 out of 5 stars

Wonderful service and experience I received…

The service and experience I received was brilliant. They talked us through many ideas and advised the best options for booking our cruise . Charley and the team were very helpful. I would book with them again without any hesitation.

February 3, 2026
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Reply from Hays Travel - Moreton

We're happy to hear that you received brilliant service and found our advice helpful for your cruise booking. We appreciate your kind words and are glad you'd book with us again.

Hays Travel

Rated 5 out of 5 stars

Booked exactly as I requested

Booked exactly as I requested. staff very helpful

January 25, 2026
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Reply from Hays Travel - Moreton

We appreciate your review and are so happy to hear that our staff was helpful and your booking went exactly as you wanted it to.

Hays Travel

Rated 5 out of 5 stars

Perfect service

Great to be open on Sundays best time to be free n relaxed to book hols, staff are amazing in moreton branch 😀

February 2, 2026
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Reply from Hays Travel - Moreton

We're happy to hear that you find Sundays a great time to book and relax. We appreciate your kind words about our amazing team.

Hays Travel

Rated 5 out of 5 stars

As always the staff are knowledgeable…

As always the staff are knowledgeable and easy to talk to nothing is to small and they help in every way. Making booking a holiday easy

January 31, 2026
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Reply from Hays Travel - Moreton

We appreciate your kind words! We're so glad to hear that our team's expertise and support made booking your holiday easy and enjoyable for you.

Hays Travel

Rated 5 out of 5 stars

Gracie in hsys moreton was fabulous and…

Gracie in hays moreton was fabulous and patient i messaged 1000000 times and she found us the perfect cruise.. kept intouch constantly till it was all completed

January 23, 2026
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Reply from Hays Travel - Moreton

We're so happy we could find you the perfect cruise! It's great to hear that our team member was patient and helpful throughout the booking process.

Hays Travel

Rated 5 out of 5 stars

My holiday rep

My holiday rep, Lucy, was fantastic, was very understanding and was helpful during the booking of my holiday

January 28, 2026
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Reply from Hays Travel - Moreton

We appreciate you sharing your experience. We're so happy to hear that our team member was so helpful and understanding during your booking process.

Hays Travel

Rated 5 out of 5 stars

Easy booking

Called in with my wife and 45 minutes later we left with the holiday booked.
So easy and helpful.

January 14, 2026
Hays Travel - Moreton logo

Reply from Hays Travel - Moreton

We're happy to hear that booking your holiday was so easy and helpful! Thank you for sharing your positive experience with us.

Hays Travel

Rated 5 out of 5 stars

So helpful and found us exactly what we…

So helpful and found us exactly what we wanted. Everything was explained to us about our holiday. She went above and beyond

January 24, 2026
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Reply from Hays Travel - Moreton

We are so happy we could find you exactly what you wanted and that everything about your holiday was explained thoroughly. Thanks for your feedback.

Hays Travel

Rated 5 out of 5 stars

Friendly knowledgeable staff

Friendly knowledgeable staff, a well ventilated but comfortable office which was also spacious

January 22, 2026
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Reply from Hays Travel - Moreton

We appreciate your positive feedback regarding our team's knowledge and the comfortable environment of our office. Thank you for your review!

Hays Travel

Rated 5 out of 5 stars

Very good staff who help you with…

Very good staff who help you with everything you need to know about your holiday

January 15, 2026
Hays Travel - Moreton logo

Reply from Hays Travel - Moreton

We appreciate you taking the time to leave us such a fantastic review! We are so happy to hear that our staff were helpful to you.

Hays Travel

Rated 5 out of 5 stars

Great staff in moreton

Had a lovely young lady sorted our holiday
She was very helpful booked our parking insurance and a cruise

January 9, 2026
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Reply from Hays Travel - Moreton

We appreciate you sharing your experience. We are so happy to hear that our team member was very helpful in booking your holiday, cruise, parking, and insurance.

Hays Travel

Rated 5 out of 5 stars

Travdl with confidence

With Hays you get everything ypu need in one place, plus confidence that any questions you have will be answered

January 11, 2026
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Reply from Hays Travel - Moreton

We're happy to hear that you found our services helpful. Thank you for your positive feedback; we appreciate it greatly.

Rated 5 out of 5 stars

Fantastic staff and manager karen in…

Fantastic staff and manager karen in moreton wirral branch is amazing

January 18, 2026
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Reply from Hays Travel - Moreton

Joseph,

We appreciate your fantastic feedback regarding our amazing staff and manager. We are happy to hear about your great experience.

Hays Travel

Rated 5 out of 5 stars

We met Gracie when we went into Hays…

We met Gracie when we went into Hays Travel’s Moreton Branch .
She was very helpful in finding us a holiday in Portugal .
We go in April so we’ll Let her know how we get on. Thanks Gracie.

January 9, 2026
Hays Travel - Moreton logo

Reply from Hays Travel - Moreton

We're happy to hear that our team member was so helpful in planning your Portugal holiday! We appreciate you choosing us, and we hope you have a wonderful trip. We look forward to hearing about it!

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