Throughout the enquiry and discussions Zoe was knowledgeable, friendly and super efficient. After each question her replies were swift and answered our queries completely. Due to the discussions we bo... See more
Company replied
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Throughout the enquiry and discussions Zoe was knowledgeable, friendly and super efficient. After each question her replies were swift and answered our queries completely. Due to the discussions we bo... See more
Company replied
The staff were all very helpful and friendly, especially Zoe who managed my very difficult booking brilliantly, even though there was a change she delt with it very quickly and efficiently
Company replied
Once again we’ve booked an amazing holiday with Hays .Karen and the Moreton team are so knowledgeable friendly and helpful…It’s like sitting and chattting to friends who know you so well .We always b... See more
Company replied
We explained the area in Italy were we would like to go and place's we wanted to visit. The staff member almost instantly found the dates we could travel, the trips that were available and a hotel. We... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
259 Hoylake Road, CH46 0SL, Moreton, United Kingdom
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Absolutely love the staff, always go the extra mile, Karen is absolutely amazing and i am hard work.

Reply from Hays Travel - Moreton
Zoe who looked after was very pleasant and helpful. She booked our holiday for us last year and that’s why we returned this year. It’s a very friendly branch.

Reply from Hays Travel - Moreton
ALL the staff at the Moreton branch are extremely helpful and enthusiastic in all my holiday needs and nothing is too much trouble for them. It would take something very special for me not to go there to book future holidays

Reply from Hays Travel - Moreton
Staff were very friendly knowledgeable and nothing was to much trouble,

Reply from Hays Travel - Moreton
Lucy is always very pleasant and helpful. I knew which hotel I wanted but she looked at various dates, flights etc

Reply from Hays Travel - Moreton
The service and experience I received was brilliant. They talked us through many ideas and advised the best options for booking our cruise . Charley and the team were very helpful. I would book with them again without any hesitation.

Reply from Hays Travel - Moreton

Reply from Hays Travel - Moreton
Great to be open on Sundays best time to be free n relaxed to book hols, staff are amazing in moreton branch 😀

Reply from Hays Travel - Moreton
As always the staff are knowledgeable and easy to talk to nothing is to small and they help in every way. Making booking a holiday easy

Reply from Hays Travel - Moreton
Gracie in hays moreton was fabulous and patient i messaged 1000000 times and she found us the perfect cruise.. kept intouch constantly till it was all completed

Reply from Hays Travel - Moreton
My holiday rep, Lucy, was fantastic, was very understanding and was helpful during the booking of my holiday

Reply from Hays Travel - Moreton
Called in with my wife and 45 minutes later we left with the holiday booked.
So easy and helpful.

Reply from Hays Travel - Moreton
So helpful and found us exactly what we wanted. Everything was explained to us about our holiday. She went above and beyond

Reply from Hays Travel - Moreton
Friendly knowledgeable staff, a well ventilated but comfortable office which was also spacious

Reply from Hays Travel - Moreton
Very good staff who help you with everything you need to know about your holiday

Reply from Hays Travel - Moreton
Had a lovely young lady sorted our holiday
She was very helpful booked our parking insurance and a cruise

Reply from Hays Travel - Moreton
With Hays you get everything ypu need in one place, plus confidence that any questions you have will be answered

Reply from Hays Travel - Moreton
Fantastic staff and manager karen in moreton wirral branch is amazing

Reply from Hays Travel - Moreton
We met Gracie when we went into Hays Travel’s Moreton Branch .
She was very helpful in finding us a holiday in Portugal .
We go in April so we’ll Let her know how we get on. Thanks Gracie.

Reply from Hays Travel - Moreton
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