Hays Travel - Morley Reviews 

442
TrustScore 5 out of 5

4.9

91 Queen Street, LS27 8EF Morley, GB


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Rated 5 out of 5 stars

I originally saw Ebony to look for a holiday. This was earlier this month for a holiday in November. Due to my requirements I was not sure it was possible. She didn't find anything suitable so I left... See more

Company replied

Rated 5 out of 5 stars

The staff are amazing and always helpful this is my 10th holiday I have booked through Hays!! Highly recommend booking through them! Shoutout to Louisa and Courtney for all your help finding me the be... See more

Company replied

Rated 5 out of 5 stars

All the staff at Hays travel Morley are so helpful and accommodating and go up and beyond helpfulness if that makes sense. Nothing is too much for the them. Will always use them. They treat you like... See more

Company replied

Rated 5 out of 5 stars

Courtney dealt with our booking as usual and got me a better deal than what id found on the jet 2 site she's great and ill always use hays especially if she's there

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 91 Queen Street, LS27 8EF, Morley, United Kingdom

  • 01138275442

4.9

Excellent

TrustScore 5 out of 5

442 reviews

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4.9

All reviews

(442)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely helpful and friendly service…

Extremely helpful and friendly service from both the member of staff serving us backed up by her colleague

March 15, 2025
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you so much for taking the time to write this lovely review, it's really appreciated we are always happy to help! :)

Rated 5 out of 5 stars

Very friendly helpful staff ours was called Kirsty

Very friendly helpful staff ours was called Kirsty. We went in with no particular resort or destination in mind only that we wanted to travel in September. Kirsty found us some lovely resorts and hotels in the end we choose Morocco where none of us have been before looks a fabulous place also a good deal.

March 12, 2025
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you for leaving us a fab review :) We really appreciate it!

Rated 5 out of 5 stars

Staff friendly and made you feel that…

Staff friendly and made you feel that they were doing their best for you.

March 11, 2025
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you so much for taking the time to write this lovely review, it's really appreciated we are always happy to help! :)

Rated 5 out of 5 stars

Attentive and personable staff

Attentive and personable staff. Shop a welcoming environment.

March 4, 2025
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you for the lovely review :) We really appreciate it!

Rated 5 out of 5 stars

Our visit to the Morley branch

We were greeted with smiling faces from all the staff. Ebony made our booking and she was lovely, really efficient and helpful. Thank You.

March 4, 2025
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you for the lovely review :) We really appreciate it!

Rated 5 out of 5 stars

Great friendly service

Great friendly service, nothing was too much trouble.

February 13, 2025
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you for your lovely review :) We really appreciate it!

Rated 5 out of 5 stars

From start to finish I had a completely…

From start to finish I had a completely professional, friendly experience, nothing was too much trouble.
Thank you Kirsty from Morley.

February 16, 2025
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you for your lovely review :) we really appreciate it!

Rated 5 out of 5 stars

Courtney is so good helps you find the…

Courtney is so good helps you find the best holiday and everything you need to know

February 14, 2025
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Reply from Hays Travel - Morley

Thank you so much for this lovely feedback, it's always a pleasure to see you both and book yor fabulous holidays! See you soon - Courtney :)

Rated 4 out of 5 stars

Staff were brilliant

Staff were brilliant, especially with my partner who has so many questions, no hassling whilst we were thinking it over

February 5, 2025
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you for your lovely review :) we really appreciate it!

Rated 5 out of 5 stars

Excellent communication

From the initial contact on Facebook, right through to booking my dream holiday. Louisa was wonderful.

February 4, 2025
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Hi Helen, Thank you so much for your kind review - it is very appreciated!

Rated 5 out of 5 stars

The Customer service I receive at the…

The Customer service I receive at the Morley branch is impeccable. The rapport with customers is welcoming, friendly and positive.
I was delighted to book with Hays Morley and support my local High Street travel agent when a lower quote from another agent was matched.

January 30, 2025
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you for your lovely feedback it is very much appreciated

Rated 5 out of 5 stars

Lovely lady very helpful

Lovely lady very helpful, efficient & friendly.

January 24, 2025
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Reply from Hays Travel - Morley

Thank you for your feedback it is vey much appreciated

Rated 5 out of 5 stars

Top Class Customer service Hays Travel

Customer service representative Courtney was very helpful throughout advising and checking my booking after originally formulating a plan for my holiday / trip.
Even with minor amendments and adjustments, the customer experience has been very beneficial and communication has been very clear throughout with the best advice given including dates to avoid peak times.
All details and advisement has been done very well including making sure was on the correct website for my travel visa and getting the holiday experience booked.
Highly Recommended

January 15, 2025
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you so much for the lovely review! We really appreciate it :)

Rated 5 out of 5 stars

Good choice

Very helpful and friendly and were able to sort out the holiday we needed

January 5, 2025
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you for your lovely review :) we really appreciate it!

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