I originally saw Ebony to look for a holiday. This was earlier this month for a holiday in November. Due to my requirements I was not sure it was possible. She didn't find anything suitable so I left... See more
Company replied
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I originally saw Ebony to look for a holiday. This was earlier this month for a holiday in November. Due to my requirements I was not sure it was possible. She didn't find anything suitable so I left... See more
Company replied
The staff are amazing and always helpful this is my 10th holiday I have booked through Hays!! Highly recommend booking through them! Shoutout to Louisa and Courtney for all your help finding me the be... See more
Company replied
All the staff at Hays travel Morley are so helpful and accommodating and go up and beyond helpfulness if that makes sense. Nothing is too much for the them. Will always use them. They treat you like... See more
Company replied
Courtney dealt with our booking as usual and got me a better deal than what id found on the jet 2 site she's great and ill always use hays especially if she's there
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
91 Queen Street, LS27 8EF, Morley, United Kingdom
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Extremely helpful and friendly service from both the member of staff serving us backed up by her colleague

Reply from Hays Travel - Morley
Very friendly helpful staff ours was called Kirsty. We went in with no particular resort or destination in mind only that we wanted to travel in September. Kirsty found us some lovely resorts and hotels in the end we choose Morocco where none of us have been before looks a fabulous place also a good deal.

Reply from Hays Travel - Morley
Staff friendly and made you feel that they were doing their best for you.

Reply from Hays Travel - Morley
Attentive and personable staff. Shop a welcoming environment.

Reply from Hays Travel - Morley
We were greeted with smiling faces from all the staff. Ebony made our booking and she was lovely, really efficient and helpful. Thank You.

Reply from Hays Travel - Morley
Absolutely fantastic service I won’t go anywhere else staff go above and beyond

Reply from Hays Travel - Morley
Kirsty was fantastic so helpful with my unusual enquiry

Reply from Hays Travel - Morley

Reply from Hays Travel - Morley

Reply from Hays Travel - Morley
From start to finish I had a completely professional, friendly experience, nothing was too much trouble.
Thank you Kirsty from Morley.

Reply from Hays Travel - Morley
Courtney is so good helps you find the best holiday and everything you need to know

Reply from Hays Travel - Morley
The girl was new that we booked with,she was polite and friendly

Reply from Hays Travel - Morley
Staff were brilliant, especially with my partner who has so many questions, no hassling whilst we were thinking it over

Reply from Hays Travel - Morley
From the initial contact on Facebook, right through to booking my dream holiday. Louisa was wonderful.

Reply from Hays Travel - Morley
The Customer service I receive at the Morley branch is impeccable. The rapport with customers is welcoming, friendly and positive.
I was delighted to book with Hays Morley and support my local High Street travel agent when a lower quote from another agent was matched.

Reply from Hays Travel - Morley

Reply from Hays Travel - Morley

Reply from Hays Travel - Morley
Customer service representative Courtney was very helpful throughout advising and checking my booking after originally formulating a plan for my holiday / trip.
Even with minor amendments and adjustments, the customer experience has been very beneficial and communication has been very clear throughout with the best advice given including dates to avoid peak times.
All details and advisement has been done very well including making sure was on the correct website for my travel visa and getting the holiday experience booked.
Highly Recommended

Reply from Hays Travel - Morley
Very helpful and friendly and were able to sort out the holiday we needed

Reply from Hays Travel - Morley
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