Hays Travel - Morpeth Reviews 

1,269
TrustScore 5 out of 5

4.9

4 Market Place, NE61 1HG Morpeth, GB


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Rated 5 out of 5 stars

Welcoming and attentive who listened to our needs and requirements. Natalie was very helpful and clear explaining the different aspects of the booking and assured us Hays would be with us every step... See more

Company replied

Rated 5 out of 5 stars

Greeted with the usual welcoming smile from Joanne who asked what she could do to help us. We were booking for a family of eleven all with different ideas as to why we should have a Villa or a hotel... See more

Company replied

Rated 5 out of 5 stars

As always in the Morpeth branch the service was excellent. Joanne did our booking for us this time and was very polite, professional and helpful. We always have great service at this branch.

Company replied

Rated 5 out of 5 stars

Having gone into Hays at Morpeth with a specific hotel and destination in mind Vicky was more than helpful in, not only locating it, but also searching other sites to get the best price for us. She... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 4 Market Place, NE61 1HG, Morpeth, United Kingdom

  • 01670 897461

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,269)

122,875 reviews in the last 12 months

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Rated 5 out of 5 stars

We always use hays travel at Morpeth

We always use hays travel at Morpeth . All the staff are very friendly & helpful . We generally go to Robyn weddle always gets it right

February 11, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

I appreciate your continued loyalty to our agency in Morpeth. I am so happy to hear that our team is always friendly and helpful, I hope you have the best time in Kos. Thanks Robyn w

Rated 5 out of 5 stars

Friendly

Friendly, informative and helpful. We were able to book the experience we were looking for at the right price, on the dates that we wanted and at the location of our preference. Robyn was first class and her knowledge of the area we were booking was a bonus.

February 17, 2026
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Reply from Hays Travel - Morpeth

Thank you so much for the review - I hope you have a lovely trip exploring Puerto Banus and have a bit of winter sun. Robyn W :)

Rated 5 out of 5 stars

Good service

The girl who served me was very helpful and polite

February 17, 2026
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Reply from Hays Travel - Morpeth

Thank you for your lovely review. I hope you have a great time in the Caribbean for Christmas - it sounds amazing! - Rachael :)

Rated 5 out of 5 stars

Great service as always

Great service as always, thank you Robyn

February 10, 2026
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Reply from Hays Travel - Morpeth

Thank you for the review. It is always a pleasure to help you with your trips! I hope you have a great time reuniting with your friends in Benidorm. Robyn W :)

Rated 5 out of 5 stars

Simply the best !!

As always with morpeth hays travel quick efficient service always helpful and friendly, nothing was a problem a pleasure to deal with them

February 15, 2026
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Reply from Hays Travel - Morpeth

Hi Desmond :)

Thank you for your lovely review you have left us.
Glad we can get you sorted each time :) - Ella

Rated 5 out of 5 stars

Excellent informative friendly staff enabling easy confident booking

We went in to enquire about a cruise which we had looked at in the brochure and not having cruised before needed information and advice We were not disappointed as your excellent informative friendly staff (we were attended today by Robyn Wendell) was able to advise us taking us through all the details and guiding us when we asked. We hadn’t intended to book that morning however we were confident we had all the appropriate information so did actually book the cruise. The staff at the Morpeth branch of Hays are all excellent and are an asset to the company.

February 13, 2026
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Reply from Hays Travel - Morpeth

Hi Lynn :)
We appreciate you taking the time to share your experience. We're so glad to hear that I was able to provide you with the information and guidance you needed for your cruise booking. We hope you have a fantastic time! - Robyn W

Rated 5 out of 5 stars

We booked insurance for our holiday

We booked insurance for our holiday. The lady who arranged it was very helpful and efficient. It was a pleasure to deal with her.

February 14, 2026
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Reply from Hays Travel - Morpeth

Thank you Norma and Ronald glad we managed to sort your insurance :) Thanks Rachael

Rated 5 out of 5 stars

Excellent service

Excellent service, Joanne was extremely helpful and we came away very happy 😃

Definitely best Travel Agent in Morpeth, by far!

February 12, 2026
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Reply from Hays Travel - Morpeth

Hi Jennette :)

Thank you for your lovely review!
I am so happy i was able to help you get Budapest booked.
You both will have a lovely time I am sure ! x - Joanne

Rated 5 out of 5 stars

Another successful booking

Another successful booking. Wonderful staff who go the extra mile.

February 13, 2026
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Reply from Hays Travel - Morpeth

Thank you Susan for your lovely review. I'm so pleased we managed to get you both booked up for Fuerteventura and hope you have a lovely time. - Rachael :)

Rated 5 out of 5 stars

Excellent service with Joanne…

Joanne was very helpful in finding a holiday which fitted our requirements.

February 11, 2026
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Reply from Hays Travel - Morpeth

We appreciate you sharing your positive experience. I'm so glad I could help you find the perfect holiday. Montenegro looks beautiful. Kind regards, Joanne

Rated 5 out of 5 stars

Another booking with Hays Travel

This is the 3rd holiday we have booked with Joanne.
We wouldn't use any other travel agent. Great service

February 11, 2026
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Reply from Hays Travel - Morpeth

Thanks Guys, So looking forward to hearing all about Tenerife and how you loved it when you get back :)

Joanne

Rated 5 out of 5 stars

really pleasant helpful advice

really pleasant helpful advice, options, information and easy booking process, many thanks

February 9, 2026
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Reply from Hays Travel - Morpeth

Thank you jeff hope you have the time in Mauritius im sure you will :)

Rated 5 out of 5 stars
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you Derek,
I know you will have a fab time over there and i have taken on board the advice you gave me for when i take my daughter so thank you for that :)
Joanne

Rated 5 out of 5 stars

Great Service

I had seen a holiday on one of your FB pages and went in to store to book . Joanne in the Morpeth branch quickly booked the holiday for me . Great experience from start to finish

February 1, 2026
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Reply from Hays Travel - Morpeth

We're happy to hear that booking your holiday was a great experience! We appreciate you choosing us, and we're grateful for your positive feedback Joanne :)

Rated 5 out of 5 stars

Friendly staff who remembered me going…

Friendly staff who remembered me going on my ill fated holiday 2 years ago.

February 8, 2026
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Reply from Hays Travel - Morpeth

Thank you for taking the time to leave this review, I know you had such a difficult time on your last holiday I really hope you enjoy your time in Corfu. Regards Natalie

Rated 5 out of 5 stars

…A Wheelchair User & her 86 year old Mother.

The amount of care & attention given to planning a holiday is second to none. Any worries or concerns that you may initially have about the possibility of going away are quickly dispersed. This is helped by a friendly and knowledgeable team who have a combined skill of finding solutions that allow everyone to access a great holiday.
Robyn H in particular took a great deal of time and effort to fine tune many details with our booking, that elsewhere may have possibly created a barrier in stopping us from taking a holiday. With her assistance and skill in tweaking & changing a few variables, we are very much looking forward to our upcoming holiday.
This experience in booking a holiday with Hays has allowed us to increase our confidence without any worries.
A big THANKS to Hays, Morpeth.
A Wheelchair User & her 86 year old Mother.

February 5, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Hi Linda :)

Thank you for you're lovely review as always!
It makes me happy knowing that I can help you & Doreen with the bookings of your holidays.

It's always a pleasure, Linda.
Pop in after your holiday and tell me all about it x - Robyn H

Rated 5 out of 5 stars

All staff went above and beyond to…

All staff went above and beyond to ensure we got the holiday we wanted. Especially Robyn the assistant manageress and Natalie too.
Very very happy with service received. We've always booked through Hays and will continue to do so

February 5, 2026
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Reply from Hays Travel - Morpeth

Thank you so much for your lovely review. I am so pleased we managed to get you sorted, I hope you both enjoy the Maldives and have a much deserved relaxing break. Robyn W

Rated 5 out of 5 stars

On the ball

Helpful and informative. They always listen to what you require from the start and advise when you are not really sure.

February 5, 2026
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Reply from Hays Travel - Morpeth

H

We appreciate you taking the time to leave us such a fantastic review! We are so glad to hear that I could provide helpful and informative advice. Have the best time on your cruise.

Thanks Ella :)

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