Hays Travel - Nantwich Reviews 

761
TrustScore 5 out of 5

5.0

2 Swine Market, CW5 5LN Nantwich, GB


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Rated 5 out of 5 stars

Friendly and extremely knowledgeable member of staff. Nothing was too much trouble and we were given as much time as was needed to organise our holiday. Very efficient service and always in our best... See more

Rated 5 out of 5 stars

Although I knew what I wanted, I needed help clarifying come points and finalising the details. As usual all my questions were answered courteously, patiently and with humour. Kelly (like all her... See more

Company replied

Rated 5 out of 5 stars

Very friendly and helpful holiday consultant Was very patient did not rush us The consultant gave us various alternatives and assisted us to make a decision on the right holiday very happy

Rated 5 out of 5 stars

Love booking in store with a real person! All the staff are so friendly and helpful. It makes booking a holiday even more of a pleasure! Sam was brilliant as always.


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Swine Market, CW5 5LN, Nantwich, United Kingdom

  • 01270 610161

5.0

Excellent

TrustScore 5 out of 5

761 reviews

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5.0

All reviews

(761)

119,579 reviews in the last 12 months

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Rated 5 out of 5 stars

Would not book with anybody else

Would not book with anybody else. Sam is the best travel agent I have ever used and it’s always service with a smile

April 19, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you for your lovely words :)

Rated 5 out of 5 stars

Kelly was super helpful in finding the…

Kelly was super helpful in finding the right holiday for us. Patient too as we were quite undecided between 2 x options but it was nice to have her experience and for someone else to sort the booking out !

Thanks Kelly

April 18, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you for your lovely words :)

Rated 5 out of 5 stars

Fantastic staff!

The staff at Hays in Nantwich were so friendly and helpful. Luci booked us a short European break and Sam booked a complicated trip to New Zealand including car hire, hotels and motorhome hire. Both were extremely efficient and professional.

April 16, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you for your lovely words :)

Rated 5 out of 5 stars

Excellent service went above and beyond…

Excellent service went above and beyond to get us the best deal and gave us lots of help many thanks

April 5, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Kerry was lovely and was really…

Kerry was lovely and was really helpful. Will definitely book with yourselves again

April 4, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Kerry was friendly and brilliant at…

Kerry was friendly and brilliant at helping us find the right holiday package for us

March 22, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Kelly was so helpful friendly and…

Kelly was so helpful friendly and professional

March 31, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Absolutely fantastic the staff at Hays…

Absolutely fantastic the staff at Hays travel Nantwich are amazing and really helpful I would never book a holiday without using them .
They sort out everything so you just have to turn up at the airport x

January 27, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Sam Wharton

Sam Wharton, who dealt with us, was knowledgeable and helpful. His manner was perfect and he made us feel that nothing was too trouble. A real asset.

March 28, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Friendly

Friendly, quick, professional

March 28, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 4 out of 5 stars

airport transfers for Cyprus trip

I needed help with airport transfers in Cyprus ...but Hays Travel sorted things out quickly with minimum of fuss.

March 28, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Friendly helpful staff

Sam waa very helpful. He listened to our requests & offered constructive suggestions.
We left feeling confident in our choices.

March 26, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Kerry was extremely helpful which made…

Kerry was extremely helpful which made it very easy to book

March 21, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

We are so happy to hear that booking was easy and that our service was helpful. Thank you for your kind review! Kerry

Rated 5 out of 5 stars

Kelly at Nantwich was very…

Kelly at Nantwich was very knowledgeable about cruise ships, she explained everything very clearly and was happy to explain everything so we could decide exactly what type of cruise we felt was the best option for our first cruise

March 14, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Kelly was so helpful and it was a…

Kelly was so helpful and it was a pleasure to deal with her. She was friendly and efficient and very happy to deal with all my enquiries.

March 12, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

We were greeted with a cheerful…

We were greeted with a cheerful welcome. Care was taken to find the right river cruise suitable for our needs. Very pleased with the service we were given.

March 11, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

A very happy customer!

Sam was extremely personable and knowledgeable. He understood our needs and made sure we were 100% satisfied with all our requests. Although Sam is located in the Nantwich branch I will be contacting him again for any other holiday bookings.

March 9, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

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