Hays Travel - Nantwich Reviews 

761
TrustScore 5 out of 5

5.0

2 Swine Market, CW5 5LN Nantwich, GB


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Rated 5 out of 5 stars

Friendly and extremely knowledgeable member of staff. Nothing was too much trouble and we were given as much time as was needed to organise our holiday. Very efficient service and always in our best... See more

Rated 5 out of 5 stars

Although I knew what I wanted, I needed help clarifying come points and finalising the details. As usual all my questions were answered courteously, patiently and with humour. Kelly (like all her... See more

Company replied

Rated 5 out of 5 stars

Very friendly and helpful holiday consultant Was very patient did not rush us The consultant gave us various alternatives and assisted us to make a decision on the right holiday very happy

Rated 5 out of 5 stars

Love booking in store with a real person! All the staff are so friendly and helpful. It makes booking a holiday even more of a pleasure! Sam was brilliant as always.


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Swine Market, CW5 5LN, Nantwich, United Kingdom

  • 01270 610161

5.0

Excellent

TrustScore 5 out of 5

761 reviews

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5.0

All reviews

(761)

119,579 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, makes booking a Holiday so much easier and relaxing , thankyou 👍🙂

March 3, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Nothing was too much trouble

Nothing was too much trouble. Kelly was very helpful & professional. She managed to keep us within budget & found us a good holiday location & apartment. Roll on May.

Thank you

February 22, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Great professional speedy and helpful…

Great professional speedy and helpful service from Sam

February 27, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Excellent service

Excellent service, she did an amazing job getting us the holiday we wanted at the right price in a fantastic location. Highly recommend

February 26, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Great customer service

Great customer service
Delivered exactly what we were looking for

February 24, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Sam was excellent and professional…

Sam was excellent and professional throughout. Very informative about our booking. He made it so easy. We have already booked a trip with Sam for Florence in October. We will book with Hays again.

February 17, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Very helpful and friendly and…

Very helpful and friendly and professional service

February 18, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Quite simply Sam made the experience…

Quite simply Sam made the experience great. He's a very approachable chap who made booking our holiday so simple. I think he's as excited as we are to be going on such a great adventure. Thank you Sam.

February 17, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Great experience booking with Hayes

Thanks to Sam who was very helpful with everything, especially choosing where to stay and what to do. Altogether a great experience.

February 14, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Sam was so helpful and knowledgeable…

Sam was so helpful and knowledgeable didn't even bat a eyelid when we asked for another qoute very happy with him

February 14, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Great Travel Agents …

Really friendly staff & extremely helpful

February 14, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Keen to help

Keen to help, took her time and knowledgeable

February 7, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Kerry is always very helpful

Kerry is always very helpful

February 8, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Great friendly service at Hays, Nantwich

Kerry was marvellous yesterday. She went over and above to find me a last minute cruise to the Greek Islands. Kerry was very friendly and knowledgable, as always. I always come to Hays in Nantwich as I know I will receive great service and get a holiday at no extra cost, usually cheaper than online with discounts. Kerry always offers to print out boarding passes and check you in at the airport as well as providing any extra information she knows about the places we’re to visit.
All in all a great experience.

February 12, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Sam was very helpful and put us at our…

Sam was very helpful and put us at our ease and reassured us that our holiday would be very enjoyable. We would be very pleased to recommend Hays Travel to our friends and family

February 1, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Originally visited with wrong dates on…

Originally visited with wrong dates on Saturday, came back Monday with correct dates, staff remembered details and was sorted quickly and efficiently.

February 10, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Kelly was lovely she worked hard to…

Kelly was lovely she worked hard to find us the holiday we wanted nothing was too much trouble

February 11, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 4 out of 5 stars

Staff were friendly and very helpful

Staff were friendly and very helpful, all our questions were answered and options given quickly and explained well. just shy of a 5 star as the holiday we booked cost £300 more than stated in the window as the listing was out of date.

February 10, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

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