Friendly and extremely knowledgeable member of staff. Nothing was too much trouble and we were given as much time as was needed to organise our holiday. Very efficient service and always in our best... See more
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Although I knew what I wanted, I needed help clarifying come points and finalising the details. As usual all my questions were answered courteously, patiently and with humour. Kelly (like all her... See more
Company replied
Very friendly and helpful holiday consultant Was very patient did not rush us The consultant gave us various alternatives and assisted us to make a decision on the right holiday very happy
Love booking in store with a real person! All the staff are so friendly and helpful. It makes booking a holiday even more of a pleasure! Sam was brilliant as always.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Swine Market, CW5 5LN, Nantwich, United Kingdom
- 01270 610161
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Brilliant customer service
Brilliant customer service, makes booking a Holiday so much easier and relaxing , thankyou 👍🙂

Reply from Hays Travel - Nantwich
Nothing was too much trouble
Nothing was too much trouble. Kelly was very helpful & professional. She managed to keep us within budget & found us a good holiday location & apartment. Roll on May.
Thank you

Reply from Hays Travel - Nantwich
Great professional speedy and helpful…
Great professional speedy and helpful service from Sam

Reply from Hays Travel - Nantwich
Excellent service
Excellent service, she did an amazing job getting us the holiday we wanted at the right price in a fantastic location. Highly recommend

Reply from Hays Travel - Nantwich
Great customer service
Great customer service
Delivered exactly what we were looking for

Reply from Hays Travel - Nantwich
Sam was excellent and professional…
Sam was excellent and professional throughout. Very informative about our booking. He made it so easy. We have already booked a trip with Sam for Florence in October. We will book with Hays again.

Reply from Hays Travel - Nantwich

Reply from Hays Travel - Nantwich
Quite simply Sam made the experience…
Quite simply Sam made the experience great. He's a very approachable chap who made booking our holiday so simple. I think he's as excited as we are to be going on such a great adventure. Thank you Sam.

Reply from Hays Travel - Nantwich
Great experience booking with Hayes
Thanks to Sam who was very helpful with everything, especially choosing where to stay and what to do. Altogether a great experience.

Reply from Hays Travel - Nantwich
Sam was so helpful and knowledgeable…
Sam was so helpful and knowledgeable didn't even bat a eyelid when we asked for another qoute very happy with him

Reply from Hays Travel - Nantwich

Reply from Hays Travel - Nantwich

Reply from Hays Travel - Nantwich

Reply from Hays Travel - Nantwich
Great friendly service at Hays, Nantwich
Kerry was marvellous yesterday. She went over and above to find me a last minute cruise to the Greek Islands. Kerry was very friendly and knowledgable, as always. I always come to Hays in Nantwich as I know I will receive great service and get a holiday at no extra cost, usually cheaper than online with discounts. Kerry always offers to print out boarding passes and check you in at the airport as well as providing any extra information she knows about the places we’re to visit.
All in all a great experience.

Reply from Hays Travel - Nantwich
Sam was very helpful and put us at our…
Sam was very helpful and put us at our ease and reassured us that our holiday would be very enjoyable. We would be very pleased to recommend Hays Travel to our friends and family

Reply from Hays Travel - Nantwich
Originally visited with wrong dates on…
Originally visited with wrong dates on Saturday, came back Monday with correct dates, staff remembered details and was sorted quickly and efficiently.

Reply from Hays Travel - Nantwich
Kelly was lovely she worked hard to…
Kelly was lovely she worked hard to find us the holiday we wanted nothing was too much trouble

Reply from Hays Travel - Nantwich
Staff were friendly and very helpful
Staff were friendly and very helpful, all our questions were answered and options given quickly and explained well. just shy of a 5 star as the holiday we booked cost £300 more than stated in the window as the listing was out of date.

Reply from Hays Travel - Nantwich
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