Hays Travel - Nantwich Reviews 

762
TrustScore 5 out of 5

5.0

2 Swine Market, CW5 5LN Nantwich, GB


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Rated 5 out of 5 stars

Friendly and extremely knowledgeable member of staff. Nothing was too much trouble and we were given as much time as was needed to organise our holiday. Very efficient service and always in our best... See more

Rated 5 out of 5 stars

Although I knew what I wanted, I needed help clarifying come points and finalising the details. As usual all my questions were answered courteously, patiently and with humour. Kelly (like all her... See more

Company replied

Rated 5 out of 5 stars

Very friendly and helpful holiday consultant Was very patient did not rush us The consultant gave us various alternatives and assisted us to make a decision on the right holiday very happy

Rated 5 out of 5 stars

Love booking in store with a real person! All the staff are so friendly and helpful. It makes booking a holiday even more of a pleasure! Sam was brilliant as always.


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Swine Market, CW5 5LN, Nantwich, United Kingdom

  • 01270 610161

5.0

Excellent

TrustScore 5 out of 5

762 reviews

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5.0

All reviews

(762)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing staff always so helpful nothing…

Amazing staff always so helpful nothing to much trouble

January 10, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Very infomative manager at nantwich…

Very infomative manager at nantwich branch .nice to be served with a smile and very reasonable holiday .she really pulled out all the stops ,thank you!!!!

February 1, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Ho happy days

Ho happy days,
Just go to Hays,
Always helpful, lovely staff in the Nantwich branch.

January 28, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Always get friendly helpful advice

Always get friendly helpful advice, in Hays Travel. Nantwich. Booked 5 of my last 6 holidays through them.

January 28, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

the attitude of Kelly

the attitude of Kelly, she was very patient and helpful.
Also Jenny in the currency booth, who came out at times to help another time when the shop was very busy to help us

February 1, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Pleasant and helpful

Pleasant and helpful. Took all the hassle out of booking independently.

January 31, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

First time using Heys travel

First time using Heys travel, Nantwich and it was a great customer experience. Kelly was our advisor and she was invaluable in getting all the information and add on experiences we were looking for. Thanks Kelly.

February 1, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Sam was very informative and helped us…

Sam was very informative and helped us find the best holiday for our request

February 1, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Really helpful and easy

We were helped by Sam, who really knew his way around the various websites, listened to what we liked and adjusted the search accordingly. It was all very easy.

January 28, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Excellent customer care

Sam at the Nantwich shop was brilliant when we booked with him last autumn, so we returned to book a cruise

January 28, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Very helpful and pleasant

Very helpful and pleasant

January 27, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

It's in a prominent position in…

It's in a prominent position in Nantwich, a nice clean establishment. Kerry, the lady who sorted our holiday out for us was a very nice and cheerful lady and nothing was too much trouble for her. All in all a very pleasant experience. 😊

January 24, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for booking your holiday with us! We’re delighted to be part of your travel plans and hope you’re as excited for your getaway as we are. Don’t forget to download the Hays Travel App packed with amazing benefits to help you manage your trip with ease!

Rated 5 out of 5 stars

Fab service as always

Fab service as always! Always our first port of call when booking holidays.

January 16, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

We're happy to hear that you consistently receive fabulous service! We appreciate you making us your first choice when booking holidays.

Hays Travel

Rated 5 out of 5 stars

Kerry was a great member of the staff…

Kerry was a great member of the staff and went all out to find us a great holiday.would highly recommend people to use Hays travel 👍👍

January 26, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

We're happy to hear that our staff member went all out to find you a great holiday. We appreciate your recommendation and positive feedback.

Hays Travel

Rated 5 out of 5 stars

Very easy to talk too and very…

Very easy to talk too and very informative staff, always use Hays to book with

January 18, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

We appreciate you sharing your kind words. We're so happy to hear that our staff is informative and easy to talk to.

Hays Travel

Rated 5 out of 5 stars

Friendly, welcoming and great advice

Kelly was really welcoming. Listened to what we wanted from a holiday, then gave us some recommendations on what would suit us.

January 25, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

We appreciate you taking the time to leave us such a complimentary review. We're so glad that our team was welcoming and provided suitable recommendations.

Hays Travel

Rated 5 out of 5 stars

Hays Travel Booking

The Hays Travel agent really friendly and knowledgeable and took us through the booking system with no problems.
She was very friendly and made the experience really enjoyable.
We would like to a book g THANK YOU to Luci.

January 21, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

We are so happy to hear that our agent's expertise made your booking process smooth and enjoyable! Thank you for acknowledging their friendly service.

Hays Travel

Rated 5 out of 5 stars

We went into Hays Travel Nantwich…

We went into Hays Travel Nantwich Cheshire to look at holidays.
We ended up booking two, Kell was absolutely fantastic and did everything for us, we are going back next we as Kelly will check in for us too.
She also booked car parking at the airport. We then got a phone call about ordering money….yes they do that too. Utterly brilliant we will absolutely use Hays again and Kelly
Thanks Kelly for your help!

January 18, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you for your lovely review. It was an absolute pleasure to get you booked up on two holidays. Kind Regards, Kelly

Rated 5 out of 5 stars

The staff are first class with their…

The staff are first class with their knowledge and experience and they give you a wide range of personal attention usually because they have been there and done it .

January 16, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you for your lovely review. Kind Regards, Luci

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