Friendly and extremely knowledgeable member of staff. Nothing was too much trouble and we were given as much time as was needed to organise our holiday. Very efficient service and always in our best... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Although I knew what I wanted, I needed help clarifying come points and finalising the details. As usual all my questions were answered courteously, patiently and with humour. Kelly (like all her... See more
Company replied
Very friendly and helpful holiday consultant Was very patient did not rush us The consultant gave us various alternatives and assisted us to make a decision on the right holiday very happy
Love booking in store with a real person! All the staff are so friendly and helpful. It makes booking a holiday even more of a pleasure! Sam was brilliant as always.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Swine Market, CW5 5LN, Nantwich, United Kingdom
- 01270 610161
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing staff always so helpful nothing…
Amazing staff always so helpful nothing to much trouble

Reply from Hays Travel - Nantwich
Very infomative manager at nantwich…
Very infomative manager at nantwich branch .nice to be served with a smile and very reasonable holiday .she really pulled out all the stops ,thank you!!!!

Reply from Hays Travel - Nantwich
Ho happy days
Ho happy days,
Just go to Hays,
Always helpful, lovely staff in the Nantwich branch.

Reply from Hays Travel - Nantwich
Always get friendly helpful advice
Always get friendly helpful advice, in Hays Travel. Nantwich. Booked 5 of my last 6 holidays through them.

Reply from Hays Travel - Nantwich
the attitude of Kelly
the attitude of Kelly, she was very patient and helpful.
Also Jenny in the currency booth, who came out at times to help another time when the shop was very busy to help us

Reply from Hays Travel - Nantwich
Pleasant and helpful
Pleasant and helpful. Took all the hassle out of booking independently.

Reply from Hays Travel - Nantwich
First time using Heys travel
First time using Heys travel, Nantwich and it was a great customer experience. Kelly was our advisor and she was invaluable in getting all the information and add on experiences we were looking for. Thanks Kelly.

Reply from Hays Travel - Nantwich
Sam was very informative and helped us…
Sam was very informative and helped us find the best holiday for our request

Reply from Hays Travel - Nantwich
Really helpful and easy
We were helped by Sam, who really knew his way around the various websites, listened to what we liked and adjusted the search accordingly. It was all very easy.

Reply from Hays Travel - Nantwich
Excellent customer care
Sam at the Nantwich shop was brilliant when we booked with him last autumn, so we returned to book a cruise

Reply from Hays Travel - Nantwich
It's in a prominent position in…
It's in a prominent position in Nantwich, a nice clean establishment. Kerry, the lady who sorted our holiday out for us was a very nice and cheerful lady and nothing was too much trouble for her. All in all a very pleasant experience. 😊

Reply from Hays Travel - Nantwich
Fab service as always
Fab service as always! Always our first port of call when booking holidays.

Reply from Hays Travel - Nantwich
Kerry was a great member of the staff…
Kerry was a great member of the staff and went all out to find us a great holiday.would highly recommend people to use Hays travel 👍👍

Reply from Hays Travel - Nantwich
Very easy to talk too and very…
Very easy to talk too and very informative staff, always use Hays to book with

Reply from Hays Travel - Nantwich
Friendly, welcoming and great advice
Kelly was really welcoming. Listened to what we wanted from a holiday, then gave us some recommendations on what would suit us.

Reply from Hays Travel - Nantwich
Hays Travel Booking
The Hays Travel agent really friendly and knowledgeable and took us through the booking system with no problems.
She was very friendly and made the experience really enjoyable.
We would like to a book g THANK YOU to Luci.

Reply from Hays Travel - Nantwich
We went into Hays Travel Nantwich…
We went into Hays Travel Nantwich Cheshire to look at holidays.
We ended up booking two, Kell was absolutely fantastic and did everything for us, we are going back next we as Kelly will check in for us too.
She also booked car parking at the airport. We then got a phone call about ordering money….yes they do that too. Utterly brilliant we will absolutely use Hays again and Kelly
Thanks Kelly for your help!

Reply from Hays Travel - Nantwich
The staff are first class with their…
The staff are first class with their knowledge and experience and they give you a wide range of personal attention usually because they have been there and done it .

Reply from Hays Travel - Nantwich
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







