The service was excellent, the travel assistant could not have been more helpful. She was very good at explaining in detail the differences between the different holidays on offer in the area we were... See more
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See what reviewers are saying
I have visited hayes travel many times and always received excellent service. The staff are always very helpful friendly and know what they are doing. I would not go anywhere else.
Company replied
Met with Sophie this week..what a breath of fresh air - friendly, very knowledgeable, made some great suggestions and we had booked just the holiday we wanted at the right price within an hour. Very p... See more
Company replied
The friendliness and professional that was shown by Kerry was 10 / 10. We look forward to coming back soon. Service from the exchange brill. When l have enquired by telephone it didn't matter who l... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11a Stodman Street, NG24 1AN, Newark, United Kingdom
- 01636858941
5.0
Excellent
911 reviews
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Very helpful
Very helpful, accommodating and thorough to find what we was looking for. Sophie couldn't do enough for us, very happy with everything!
April 5, 2026
Reply from Hays Travel - Newark
Thank you for your feedback, its much appreciated Sophie
First class service
First class service. Extremely friendly, helpful, and supportive. Shelley always goes the extra mile. Excellent knowledge and understanding of holiday destinations. Very much customer focussed.
Thank you.
March 28, 2026
Reply from Hays Travel - Newark
Thank you for your lovely comment, Rachel.
Shelley was great (as always)
March 26, 2026
Reply from Hays Travel - Newark
Thank you so much for your kind words - Shelley
We were planning a big trip to Japan…
We were planning a big trip to Japan and Sophie ‘got’ what we were looking for straight away. We are more than excited about the holiday and the whole experience with Hays was first class. Couldn’t be happier.
March 11, 2026
Reply from Hays Travel - Newark
Thank you so much, It was an absolute pleasure and I am so excited to hear all about your travels on return!! Sophie
Reply from Hays Travel - Newark
Thank you for your review! Sophie
special holiday
I found Shelly very knowledgeable and helpful she made booking our holiday a pleasant experience
February 8, 2026
Reply from Hays Travel - Newark
Thank you for your kind words, it was a pleasure! - Shelley
Booking with Hays travel, Newark.
They customer service is second to none.. staff are very helpful .
March 5, 2026
Reply from Hays Travel - Newark
Thank you for your kind review, we really appreciate it!
Reply from Hays Travel - Newark
Thank you for your lovely words - Mollie.
Amazing knowledge
Shelly was amazing, she had booked our holiday last year and fully understands what we want. We had spent the last 2 months looking for an holiday and became overwhelmed by the choices.
Shelly was the only reason we came back to Hays as she has a vast amount of knowledge of the perfect holiday.
March 8, 2026
Reply from Hays Travel - Newark
Thank you for your lovely review, it was a pleasure - Shelley
Great experience and a high thank you…
Great experience and a high thank you to Kerry for all the help and advice.
March 7, 2026
Reply from Hays Travel - Newark
Thank you for your kind comments, Rachel.
Northumberland hotel booking experience
The lady who dealt with my booking was very helpful and friendly.
February 25, 2026
Reply from Hays Travel - Newark
Thank you for your kind words, that's great to hear. - Shelley
The staff was really helpful and…
The staff was really helpful and friendly . Will definitely book with them again . Sophie was very helpful with my booking.
March 3, 2026
Reply from Hays Travel - Newark
Thank you so much for your kind review, we really appreciate it!
All staff were very helpful telling us…
All staff were very helpful telling us of there experience at Disney Paris which helped with our decision to book
February 28, 2026
Reply from Hays Travel - Newark
Thank you so much for your lovely review, we really appreciate it!
Great Service
Listened to everything that we wanted for our holiday and made great recommendations
February 21, 2026
Reply from Hays Travel - Newark
Thank you, lovely to see you in branch, Rachel.
Shelley was so helpful and can not…
Shelley was so helpful and can not thank her enough.
February 25, 2026
Reply from Hays Travel - Newark
Thank you, that's great to hear, Rachel.
Lola was extremely knowledgable and…
Lola was extremely knowledgable and helpful with our cruise booking.
February 24, 2026
Reply from Hays Travel - Newark
Thank you for your feedback, Lola
Sofie was very helpful and found us a…
Sofie was very helpful and found us a good deal. Mrs Anderson
February 23, 2026
Reply from Hays Travel - Newark
Thank you for your kind comment, Rachel.
Reply from Hays Travel - Newark
Thank you for your kind comment, Rachel.
Second booking this year always get up…
Second booking this year always get up to date information in a calm and professional manner. Sophie is our go to agent who has always provided excellent service and takes time to find the best deal.
February 22, 2026
Reply from Hays Travel - Newark
That's lovely to hear, thank you, Rachel.
Great service so far from Rachel at the…
Great service so far from Rachel at the Newark branch. She understood completely what we were looking for and came up with some options that fitted perfectly.
February 10, 2026
Reply from Hays Travel - Newark
Thank you so much for your feedback - its very much appreciated Rachel
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