The service was excellent, the travel assistant could not have been more helpful. She was very good at explaining in detail the differences between the different holidays on offer in the area we were... See more
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See what reviewers are saying
I have visited hayes travel many times and always received excellent service. The staff are always very helpful friendly and know what they are doing. I would not go anywhere else.
Company replied
Met with Sophie this week..what a breath of fresh air - friendly, very knowledgeable, made some great suggestions and we had booked just the holiday we wanted at the right price within an hour. Very p... See more
Company replied
The friendliness and professional that was shown by Kerry was 10 / 10. We look forward to coming back soon. Service from the exchange brill. When l have enquired by telephone it didn't matter who l... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11a Stodman Street, NG24 1AN, Newark, United Kingdom
- 01636858941
5.0
Excellent
911 reviews
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Personal service and same price as online.
Quick to speak to someone and very easy to make the booking we required. Hays price match P&O so it is far easier than trying to book direct.
February 14, 2026
Reply from Hays Travel - Newark
Thank you, that's great to hear, Kind regards
Rachel.
Really pleased with the customer…
Really pleased with the customer service we received when we booked our holiday. Nothing was too much trouble, organising it was made simple and the whole experience was excellent.
⭐️ ⭐️⭐️⭐️⭐️
February 7, 2026
Reply from Hays Travel - Newark
That's great to hear, thank you for your kind review, Rachel.
Globetrotters
Booking our holiday was done with ease. Friendly and reliable service. It’s always lovely catch up with Rachel about our holiday requirements 😊
February 6, 2026
Reply from Hays Travel - Newark
Thank you so much for your lovely review, we really appreciate it!
Engaging and helpful
Lola under training was extremely engaging and helpful ensuring we achieved the holiday we had hoped for.
February 11, 2026
Reply from Hays Travel - Newark
Thank you for your kind words - Lola
very friendly helpful and informative staff, especially Sophie
very friendly helpful and informative staff
February 8, 2026
Reply from Hays Travel - Newark
Thank you, that's lovely to hear, kind regards Rachel.
Booked a holiday to Malta with Sophie
Booked a holiday to Malta with Sophie. Excellent service and very friendly
February 1, 2026
Reply from Hays Travel - Newark
Thank you so much for the feedback, very much appreciated Sophie
10 out of 10
Pinged Hays an email re Pricing for a holiday in October, respond with a more competitive price and perfect flight times. Decided to go ahead. Mollie was brilliant, efficient, professional and a pleasure to work with . Will definitely be going back . Thanks Mollie
February 5, 2026
Reply from Hays Travel - Newark
Thank you for your kind words - Mollie
The staff here were very helpful and knowledgeable …
The staff here were very helpful and knowledgeable. I told her what I wanted and she went above and beyond. Came out with a big smile on my face so thank you very much.
February 3, 2026
Reply from Hays Travel - Newark
That's lovely to hear, thank you for your comment, Rachel.
USA flight
We booked flights to the USA. We had a complete service where even the seats on the plane were booked for us.
January 24, 2026
Reply from Hays Travel - Newark
Thank you for your feedback. Very much appreciated, Rachel
Wonderful and Reassuring Service.
As usual a professional, friendly and bespoke service. Sophie was extremely diligent and positive in getting a great holiday for my wife and I. All options were carefully considered and there was a very positive outcome. Thank you Hays Travel.
February 1, 2026
Reply from Hays Travel - Newark
Thank you very much for your lovely words, it's always a pleasure - Sophie
Solo trip
I went in with an idea, and they helped and explained a few things, as I misunderstood some of the pricing.
January 25, 2026
Reply from Hays Travel - Newark
Thank you for your feedback - we're pleased to have helped Rachel
Best travel agent for that something special
I've used a lot of travel agents in the past and there's no one like hays travel. They are perfect if you want something that little bit bespoke and special but they don't charge disgusting amounts like many other bespoke holiday providers.
Kerry has arranged 3 wonderful experiences for me and my family so far which have truly been exceptional. These aren't just holidays, they're memories to last a lifetime.
January 25, 2026
Reply from Hays Travel - Newark
What lovely words, thank you very much. It is appreciated - Kerry
Rachel once again gave us great &…
Rachel once again gave us great & effeciant service.
January 30, 2026
Reply from Hays Travel - Newark
Thank you so much for your kind review, we really appreciate it!
Reply from Hays Travel - Newark
Thank you so much for your lovely review, we really appreciate it!
Helpful
Shelley was extremely helpful and knowledgeable both on our initial visit to the branch and when booking our holiday.
January 29, 2026
Reply from Hays Travel - Newark
That's great to hear, thank you, Rachel.
Sophy newark listen to what i wants and…
Sophy newark listen to what i wants and she find me the perfect city break. Being only two ladies we are confidenin our stay for safty and enjoyment
January 14, 2026
Reply from Hays Travel - Newark
Thank you for your kind comment, Rachel.
Excellent Service!
Went into Hays and was met straight away by a smile and welcome.
Booked a last minute holiday with Shelley. Efficiently done in a timely manner. Listened to what I wanted and it took 25 mins to book.
Didn’t want to book online as it was a lot of money and I like the one to one service! Great service !
January 28, 2026
Reply from Hays Travel - Newark
Thank you so much for your lovely review, we really appreciate it!
Very helpful and friendly.
January 27, 2026
Reply from Hays Travel - Newark
Thank you so much for your kind review, we really appreciate it!
Excellent service
Excellent service. Valued guidance and information from Kerry in the newark office which was much appreciated.
January 20, 2026
Reply from Hays Travel - Newark
Thank you so much for the feedback, very much appreciated Kerry
Rachel made our choice of holiday a
Rachel made our choice of holiday a pleasure. Effortlessly efficient &a smile to go with it.
January 27, 2026
Reply from Hays Travel - Newark
Thank you for the lovely feedback! Rachel
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