Hays Travel - Newark Reviews 

911
TrustScore 5 out of 5

5.0

11a Stodman Street, NG24 1AN Newark, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The service was excellent, the travel assistant could not have been more helpful. She was very good at explaining in detail the differences between the different holidays on offer in the area we were... See more

Company replied

Rated 5 out of 5 stars

I have visited hayes travel many times and always received excellent service. The staff are always very helpful friendly and know what they are doing. I would not go anywhere else.

Company replied

Rated 5 out of 5 stars

Met with Sophie this week..what a breath of fresh air - friendly, very knowledgeable, made some great suggestions and we had booked just the holiday we wanted at the right price within an hour. Very p... See more

Company replied

Rated 5 out of 5 stars

The friendliness and professional that was shown by Kerry was 10 / 10. We look forward to coming back soon. Service from the exchange brill. When l have enquired by telephone it didn't matter who l... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 11a Stodman Street, NG24 1AN, Newark, United Kingdom

  • 01636858941

5.0

Excellent

TrustScore 5 out of 5

911 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(911)

126,307 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Popped in to Hays Travel in Newark to…

Popped in to Hays Travel in Newark to book a cruise for my wife’s 50th Birthday
Only been in one cruise before so no expert and was reluctant to book this holiday on line, we were met by Sophie who was great she talked us through everything nothing was to much trouble for her her knowledge on cruising was excellent she gave us the reassurances we needed to book the holiday thanks so much

January 25, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you for your kind & lovely comment, great to hear, Rachel.

Rated 5 out of 5 stars

Holiday Booking

The lady who helped us book our holiday did a great job

January 26, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you, that's great to hear,Rachel.

Rated 5 out of 5 stars

Mollie took time to understand our…

Mollie took time to understand our requirements and worked hard to make sure we had a competitive quote for the holiday we wanted.

January 25, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you for your kind words - Mollie

Rated 5 out of 5 stars

Shelley at the Newark branch was…

Shelley at the Newark branch was absolutely fantastic. We’d just come from an appointment with another travel agent that had gone really badly, Shelley literally saved our family holiday - efficiently, kindly and with a smile - we are so grateful to her ❤️

January 25, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

What a lovely review - thank you so much Amy. It was a pleasure to help you Shelley

Rated 5 out of 5 stars

Good efficient professional service

Shelley was very efficient and went through everything clearly. I knew what I wanted and she covered all the options and together we found the right deal. All very professional.

January 24, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you so much for your lovely review, we really appreciate it!

Rated 5 out of 5 stars

Very helpful advice and excellent service. …

Very helpful advice provided on destinations. All the travel arrangements were made efficiently. We really appreciated the excellent service provided.

January 23, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you so much for your lovely review, we really appreciate it!

Rated 5 out of 5 stars

Being greeted by efficient and friendly…

Being greeted by efficient and friendly staff.
We decided where we wanted to go and rang up and made an appointment with Rachel , as we know she would do everything we asked of her to take the stress out of booking a holiday and car parking. Thank you once again Rachel.

January 16, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

That's lovely to hear, always a pleasure seeing you both, Kind regards Rachel.

Rated 5 out of 5 stars

Been using them for a few years now

Been using them for a few years now. The attention to the client is second to none. Nothing is too much trouble. They help you in every way possible to make your booking and travel plans a pleasure.

January 14, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you so much for your lovely review, we really appreciate it!

Rated 5 out of 5 stars

Shelley wins again

Once again Shelley worked her magic and got us the exact holiday that we wanted. What would we do without her

January 20, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank once again for you kind words, Its always a joy to help you. Shelley

Rated 5 out of 5 stars

Excellent

Excellent. Very helpful and friendly but efficient as well.

January 20, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you for you lovely comments - Sophie

Rated 5 out of 5 stars

Great travel agents

Sophie was absolutely fantastic ensuring we booked the best holiday for us. She knew lots about the place we were looking at and really friendly. I would certainly book with hays again.

January 12, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you so much for your feedback, it is very much appreciated. Sophie

Rated 5 out of 5 stars

Lapland day trip

Excellent service from Lola and very patient and informative about the trip

January 9, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you for your kind words - Lola

Rated 5 out of 5 stars

Hayes at Newark

Mollie wsas very helpful and searched in depth for something that matched our request and then went through things in detail.

January 8, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you for your kind comment, Rachel.

Rated 5 out of 5 stars

2 Happy Octogenarians still enjoying travel

The staff are all very friendly and helpful, they make you feel like friends not customers. They are very patient while you make your decisions and are always there to help with any further issues or questions. Thank you for doing our booking this time Rachel.

January 11, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

You are very welcome, it's always a pleasure seeing you both, & booking your lovely holidays, Kind regards Rachel.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look