Hays Travel - Newark Reviews 

911
TrustScore 5 out of 5

5.0

11a Stodman Street, NG24 1AN Newark, GB


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Rated 5 out of 5 stars

The service was excellent, the travel assistant could not have been more helpful. She was very good at explaining in detail the differences between the different holidays on offer in the area we were... See more

Company replied

Rated 5 out of 5 stars

I have visited hayes travel many times and always received excellent service. The staff are always very helpful friendly and know what they are doing. I would not go anywhere else.

Company replied

Rated 5 out of 5 stars

Met with Sophie this week..what a breath of fresh air - friendly, very knowledgeable, made some great suggestions and we had booked just the holiday we wanted at the right price within an hour. Very p... See more

Company replied

Rated 5 out of 5 stars

The friendliness and professional that was shown by Kerry was 10 / 10. We look forward to coming back soon. Service from the exchange brill. When l have enquired by telephone it didn't matter who l... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 11a Stodman Street, NG24 1AN, Newark, United Kingdom

  • 01636858941

5.0

Excellent

TrustScore 5 out of 5

911 reviews

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5.0

All reviews

(911)

126,307 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid

The agents have done nothing be but rude, condescending and lied about their own terms and conditions.
Each agent advises something different then says the last agent was wrong.
Avoid, save your time effort, money, sanity. Unfortunately effected health to the point stress caused hospital visits, but they dont care and dont hold accountability. For shame for the Hayes staff in Newark

December 8, 2025
Unprompted review
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Hi Rachael, thank you for taking the time to leave a review, unfortunately your review is not linked to a booking in our branch, can you provide more details of your booking so I can investigate this for you, Kind regards Rachel - Branch Manager.

Rated 5 out of 5 stars

Very helpful

Very helpful, cheerful and polite.

December 30, 2025
Hays Travel - Newark logo

Reply from Hays Travel - Newark

That's great to hear, thank you, kind regards Rachel.

Rated 5 out of 5 stars

First class service.

Sophie was extremely, friendly, knowledgable and helpful and deserves her five star rating. Looking forward to the holiday that she booked for us.
Many thanks to Sophie and Hays Travel.

January 3, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you, that's great to hear, Kind regards Rachel.

Rated 5 out of 5 stars

Excellent as always easy to book…

Excellent as always easy to book helpful Sophie always great at sorting out my holidays 5star ⭐️⭐️⭐️⭐️⭐️highly recommended

December 28, 2025
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Reply from Hays Travel - Newark

Thank you so much for your lovely review, we really appreciate it!

Rated 5 out of 5 stars

A very helpful member of staff provided…

A very helpful member of staff provided guidance to enable us to make a choice of place and accommodation. Would definitely recommend

December 19, 2025
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Reply from Hays Travel - Newark

Thank you so much for your kind review, we really appreciate it!

Rated 5 out of 5 stars

Helpful

Helpful, informative. presented lots of options in a clear manner.

December 28, 2025
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Reply from Hays Travel - Newark

Thank you so much for your kind review, we really appreciate it!

Rated 5 out of 5 stars

The staff member was very welcoming and…

The staff member was very welcoming and very efficient. The premises are warm clean and very pleasant. It is a much nicer experience booking through a travel agent than trying to sort holidays online at home

December 21, 2025
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Reply from Hays Travel - Newark

Thank you so much for your feedback, its very much appreciated Kerry

Rated 5 out of 5 stars

Great travel agents

As always the team at Hayes Newark are welcoming, knowledgeable and will take as long as necessary to make sure you get the holiday you want. A really great range of options to choose from. Many thanks to Shelley for her terrific hospitality and help.

December 18, 2025
Hays Travel - Newark logo

Reply from Hays Travel - Newark

What a truly lovely review, thank you so much. It is very much a pleasure to make your travel arrangements - Shelley

Rated 5 out of 5 stars

The whole discussion with Rachel in…

The whole discussion with Rachel in Newark was positive in trying to get us our cruise to the Med. We discussed many options and in the end with compromises we are looking forward to our fly cruise next July.

December 4, 2025
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Reply from Hays Travel - Newark

Thank you for your kind feedback, very much appreciated Rachel

Rated 5 out of 5 stars

Great service from Hayes Travel

We were very pleased with the service we received from Hayes Travel. Sophie in the Newark office was bright, cheerful, knowledgeable and took all the hassle out of booking our holiday. Would definitely use them again.

November 23, 2025
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Reply from Hays Travel - Newark

That's great to hear - thank you, Rachel.

Rated 5 out of 5 stars

The visit to Newark on Trent to book a holiday in Mata

The visit to Newark on Trent to book our holiday to Malta was very good. Sophy was very attentive and and gave us good advice. And followed with prompt messages by phone and e-mail. When we went it to collect details of the holiday and flights all the information was printed off and easy to follow. This is the first time we have used Hays travel and it has been better than any other travel agents we have used. We shall definitely use them again.

November 16, 2025
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you so much for your lovely review, we really appreciate it. We are happy to hear you were pleased with the service from Sophie and the store, and so grateful you chose to book your holiday with us!

Rated 5 out of 5 stars

A great Experience with Hays

From the start Shelley was very helpful. She helped and went through all the options available for what we wanted. Emails and telephone calls were not a problem, quickly replied to and dealt with.
A great experience to booking a special holiday cruise.

November 14, 2025
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Reply from Hays Travel - Newark

Thank you for your kind comment, that's great to hear, Rachel.

Rated 5 out of 5 stars

Consultant polite

Consultant polite, very informative and helpful. Nothing was too much trouble. Brilliant experience. Thanks Kerry.

November 18, 2025
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you so much for your kind review, we really appreciate it!

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