I booked a holiday to the Riu Buenavista hotel in Tenerife with TUI at Hays Travel. The staff at the Newbry branch were very helpful and went the extra mile to ensure that all my needs were catered f... See more
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I have recently returned from Dubrovnik. Suzanne and here team were excellent in picking the right hotel in the right area. I had a grand time. The highlight was a day trip to the Kravice waterfall... See more
Company replied
Jared in the newbuy store was exceptional he spent ages with us going through different holidays over several weeks and explains everything and listened to your requirements which we haven't had with... See more
Company replied
Booked several cruises now with Suzanne and her fantastic team. Always welcomed with a smile and hot beverage , offered a great variety of different cruises and so far have had a excellent time... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Northbrook Street 33, RG14 1DJ, Newbury, England, United Kingdom
- 01635897553
4.8
Excellent
128 reviews
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Pleasant staff who booked the holiday…
Pleasant staff who booked the holiday with options. Nothing was to much trouble.
May 14, 2026
Reply from Hays Travel - Newbury
Hello There!
We're so pleased you found our team pleasant and helpful. Thank you for your kind review!
Kind Regards
Sofia & the Hays Travel Newbury Team!
This is my third solo holiday that I’ve…
This is my third solo holiday that I’ve booked through Suzanne at Hay travel.
My last holiday to Crete last week was one of the best holidays that I’ve been on. The care that Suzanne took to find me the right hotel was great and the right place for me to visit on my own was the best.. would highly recommend for anybody that is travelling on holiday on their own.
April 26, 2026
Unprompted review
Reply from Hays Travel - Newbury
Hello There!,
We are so pleased to hear you had such a wonderful solo holiday! It's fantastic that we could help you find the perfect destination. Thank you for your kind recommendation.
Kind Regards
Suzanne & the Hays Travel Newbury Team
Friendly and professional
Friendly and professional. Good telephone manner. Very efficient and holiday sorted out quickly.
May 9, 2026
Reply from Hays Travel - Newbury
Good Morning Lynne
We're glad you enjoyed your experience with us and appreciate your positive feedback. Thank you for taking the time to share!
Kind Regards
Jared & the Newbury Hays Travel Team
Staff very helpful and patient with us…
Staff very helpful and patient with us asking los of questions
May 7, 2026
Reply from Hays Travel - Newbury
Good Morning Jackie
We're glad you enjoyed your experience with us and appreciate your positive feedback. Thank you for taking the time to share!
Kind Regards
Jared & the Newbury Hays Travel Team
Ruby wedding getaway
Sofia was very helpful finding the hotel we wanted and getting it all sorted
April 19, 2026
Reply from Hays Travel - Newbury
Good Morning Christine
We're glad you enjoyed your experience with us and appreciate your positive feedback. Thank you for taking the time to share!
Kind Regards
Sofia & the Newbury Hays Travel Team
I dislike trying to book flights holidays etc at home online. We called into Haynes and Jared was very helpful in booking our flights. We will be back for more exotic holidays ,
Jared very helpful with our simple flight booking
We will be back to see him for more exotic jolly’s !
April 19, 2026
Reply from Hays Travel - Newbury
Hello Andrew
We're glad you enjoyed your experience with us and appreciate your positive feedback. Thank you for taking the time to share!
Kind Regards
Jared & the Newbury Hays Travel Team
Reply from Hays Travel - Newbury
Hello Camilla,
We're glad you enjoyed your experience with us and appreciate your positive feedback. Thank you for taking the time to share!
Kind Regards
Tash & the Newbury Hays Travel Team
Norwegian Fjords with Saga
Spoke to Jared and he very much seemed to have all the information we needed before we booked. Any questions we asked he was able to answer
March 28, 2026
Reply from Hays Travel - Newbury
Hello there!
We appreciate your positive feedback! We're so glad we could provide you with the information you needed and answer all your questions before booking.
Kind regards,
Jared & the Newbury Hays Travel Team
Helpful knowledge friendly staff guided…
Helpful knowledge friendly staff guided us with booking cruise to Nowegisn fiords.
March 28, 2026
Reply from Hays Travel - Newbury
Hello there!
We appreciate you sharing your experience, & we are so glad our team helped you book your cruise to the Norwegian fjords!
Kind regards,
Suzanne & the Team
Reply from Hays Travel - Newbury
Hello there!
Thank you very much for seeing you both for the party & the kind review!
Suzanne & the Newbury Team
Successful visit
Jared searched for holidays based exactly on our requests. Results were what we wanted and 2 holidays + a hotel night at the airport booked. We were offered drinks twice.
March 26, 2026
Reply from Hays Travel - Newbury
Hello Mr & Mrs Johnston,
We're happy to hear that the search for your holidays based on your requests was successful. We're glad we could book the cruise & resort for you! Thanks for your feedback.
Kind regards,
Jared & the Newbury Team
Exceptional service
Jared helped us book our holiday. He explored many options on our behalf. He was friendly, polite, professional and nothing was too much trouble, he even worked on his day off because he thought of another option for us and wanted to send it to us.
Fantastic service and thank you Jared, great job.
March 15, 2026
Reply from Hays Travel - Newbury
Hello Yvonne,
We're happy to hear that you received such fantastic service while booking your holiday. We appreciate your kind words and are so glad that our team member went the extra mile to explore options for you.
Kind regards,
Jared & the Newbury Team
Extremely helpful in finding the right holiday
Extremely helpful in finding the right accommodation and destination for our holiday - they listened to what we wanted, and produced. We had a great time in Gran Canaria, the hotel was good, as were all the services and the area.
January 29, 2026
Reply from Hays Travel - Newbury
Good Morning Michael
Thanks so much for you excellent review, we are so glad that you had an enjoyable experience booking with us from start to finish and had a great time !
Many thanks for sharing your feedback , we really appreciate it.
Kind regards
Jacob & The Newbury Team
Super helpful and polite!
I had help from two of the ladies here, Tash and the lady who's name begins with S, my apologies for being terrible with names, tash's was written down.
Both were super super helpful, happy to sit down and go over my overly complicated itinerary.
Thank you ladies from Theo and his mum :)
Ps. Don't forget about NCS
March 15, 2026
Reply from Hays Travel - Newbury
Hello there!
We're happy to hear that the team members were so helpful in planning your itinerary. We appreciate you taking the time to share your positive experience & your kind words.
Suzanne & the Newbury Team
Reply from Hays Travel - Newbury
Hello George,
We appreciate you taking the time to share your experience, and we are so glad that our staff was helpful and polite during your visit.
Sofia & the Hays Travel Newbury Team
Complicated family holiday booking achieved perfectly
It was a difficult and complicated journey to get a family summer holiday booked with 8 adults and 6 children flying from two different airports. Jared was amazingly patient and helpful and really came up trumps for us. Despite all the difficulties in arriving at our final choice it was a pleasure dealing with Hays Travel and the whole team were wonderful. I cannot praise them highly enough and would definitely recommend Hays Travel to anyone wanting to find their perfect break away.
March 14, 2026
Reply from Hays Travel - Newbury
Hello Keith,
We really appreciate you taking the time to share your experience. We're so glad we could help you book your family summer holiday, even with the complexities of multiple travelers and airports. It's wonderful to know our patience and support were valuable.
Jared & the Hays Travel Newbury Team
Reply from Hays Travel - Newbury
Hello there!,
We appreciate you sharing your booking experience with us & we are so glad that you found our service helpful and efficient.
Jared & the Newbury Team
everything
February 15, 2026
Reply from Hays Travel - Newbury
Good Afternoon Pat
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Tash and The Newbury Team
Suzanne was very helpful in helping us…
Suzanne was very helpful in helping us choose our holiday and the store was very friendly
February 22, 2026
Reply from Hays Travel - Newbury
Hello there,
We appreciate you taking the time to leave us a review. We're happy to hear that you found our store friendly and helpful in choosing your holiday! 😊
Suzanne & the Newbury Team
A polite and helpful person
February 17, 2026
Reply from Hays Travel - Newbury
Good Afternoon Alfred
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
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