I booked a holiday to the Riu Buenavista hotel in Tenerife with TUI at Hays Travel. The staff at the Newbry branch were very helpful and went the extra mile to ensure that all my needs were catered f... See more
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I have recently returned from Dubrovnik. Suzanne and here team were excellent in picking the right hotel in the right area. I had a grand time. The highlight was a day trip to the Kravice waterfall... See more
Company replied
Jared in the newbuy store was exceptional he spent ages with us going through different holidays over several weeks and explains everything and listened to your requirements which we haven't had with... See more
Company replied
Booked several cruises now with Suzanne and her fantastic team. Always welcomed with a smile and hot beverage , offered a great variety of different cruises and so far have had a excellent time... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Northbrook Street 33, RG14 1DJ, Newbury, England, United Kingdom
- 01635897553
4.8
Excellent
129 reviews
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All the staff were extremely friendly…
All the staff were extremely friendly when I went into the shop. I was trying to find a cruise and I was struggling where to go. After plenty of ideas and a few emails always answered swiftly I managed to book one with the help of Sofia. The booking experience was very easy to do and set up a monthly direct debit. A very good experience.
November 22, 2025
Reply from Hays Travel - Newbury
Good Morning Guy,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
The place to go for an outstanding experience
We have used Hays travel quite a few times in the past and have always had a great experience. This experience was no exception and I had the pleasure of dealing with Sofia. She is an absolute bundle of joy, knowledgeable, enthusiastic, caring, informative, helpful and a credit to Hays Travel.
November 15, 2025
Reply from Hays Travel - Newbury
Good Afternoon Anita,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
We were expressive impressed with the…
We were expressive impressed with the quality of service from Sophia & Sam, as we normally wouldn’t have contaminated going to an independent travel agency. We were pleasantly surprised with the service we received
November 16, 2025
Reply from Hays Travel - Newbury
Good Morning Ajay,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
very helpful and supportive staff
very helpful and supportive staff. Spent time to get the best deal.
October 23, 2025
Reply from Hays Travel - Newbury
Good Afternoon Alexander
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Suzanne and The Newbury Team
Jared and Suzanne were very helpful in…
Jared and Suzanne were very helpful in the Newbury branch and made our holiday booking very smooth and easy! Thank you
October 26, 2025
Reply from Hays Travel - Newbury
Good Afternoon Charlotte,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
The Newbury Team
Reply from Hays Travel - Newbury
Good Morning Valerie,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
Reply from Hays Travel - Newbury
Good Morning Pamela,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
Yes it was great service we had with…sofia
Yes it was great service we had with Sofia in the Newbury hays travel spent about 3hours in there but she got us a holiday in the end
October 14, 2025
Reply from Hays Travel - Newbury
Good Morning Susan,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
Suzanne was amazing.
Suzanne was amazing.
We popped in to the Newbury branch late on a Saturday afternoon and wanted to book a last minute holiday. This did not phase Suzanne at all and she gave us plenty of choices within our budget and we left having booked a holiday that we can’t wait to go on.
First time booking a holiday in an actual travel agent in ages. I think I will go back to next time I am looking to book my next holiday
October 5, 2025
Reply from Hays Travel - Newbury
Good Morning Rachel,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Suzanne and The Newbury Team
Number one
Once again Sam came up trumps and priced our 4th holiday up cheaper than any one else.
This time he had his work cut out as tui offered us 150 return price off too.
October 11, 2025
Reply from Hays Travel - Newbury
Good Afternoon Paul,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sam and The Newbury Team
Customer focussed and Extremely helpful
Jared was extremely helpful and very customer focused sorting the best option from many complex choices.
September 30, 2025
Reply from Hays Travel - Newbury
Good Morning Andrew,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
Sam is a friendly young man
Sam is a friendly young man, really helpful, listening to the friendly banter in the office brilliant.
October 8, 2025
Reply from Hays Travel - Newbury
Good Morning Sandra,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sam and The Newbury Team
Branch staff hampered by Hays systems.
The staff in the branch were very helpful but were obstructed by the booking system. We found a holiday we would like on your web site and went into the branch to book it. They had great difficulty finding the holiday and when they eventually did we were able to book it. This took 1 and 3/4 hours. We then received some information about the booking from Vista who turn out to be a Hays subsiduary. This included an information sheet on how to check in with Ryanair. However this did not work as the branch had to do it. We now find that the booking information supplied does not tell us how much baggage we have booked and so we will have to contact the branch again to find out. In each instance the brach were helpful but appear to be hampered by Hays internal systems or lack of proper training
September 19, 2025
Reply from Hays Travel - Newbury
Good morning Andrew,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
We're sorry to hear that the booking process took longer than expected. The delay was due to a challenge in locating the supplier listed on our site, and we understand how frustrating that can be.
Just to clarify, Vista is our in-house tour operator, and they are aware about the Ryanair check-in instructions being incorrect so we apologise about this.
We'll also be sending your luggage allowance details via email shortly.
Thank you again for your patience and understanding.
Kind regards,
Sofia and The Newbury Team
Great Holiday in Seville
Hays organised a fantastic time for us in Seville.
They sought out the perfect hotel in a perfect location.
All went very smoothly, and efficiently.
Thank you Hays
August 31, 2025
Unprompted review
Reply from Hays Travel - Newbury
Good Afternoon Nick,
Thank you so much for taking the time to leave this great review.
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Suzanne and The Newbury Team
Great service from Jared
Jared was very knowledgeable and very helpful. He found us the perfect holiday for next year and we are very much looking forward to it. Much prefer the personal touch of booking in store as opposed to online.
October 1, 2025
Reply from Hays Travel - Newbury
Good Morning Lee,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
Good knowledge of the cruise booked…
Good knowledge of the cruise booked very helpful with the questions asked nothing to much trouble nice friendly staff being the first time booking a mini cruise sophia very helpfull
September 7, 2025
Reply from Hays Travel - Newbury
Good Morning Joanna,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
Jarrod was so helpful
September 5, 2025
Reply from Hays Travel - Newbury
Good Afternoon James,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
the staff were helpful but improvements need to the layout of the monitors
the staff were helpful but it was difficult to see the computer screen where it was situated on the desk and the monitor was too small to see things clearly it would be better mounted on the wall above the desk so customers can see it without one of the having to crane their necks and more comfortable chairs please not so low
September 5, 2025
Reply from Hays Travel - Newbury
Good Morning Valerie,
Thank you so much for taking the time to leave this review and booking with us!
We appreciate this feedback regarding the placement of the monitors and the chairs.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
Newbury branch . Amazing service…
We had the most friendliest and professional service from Jared of the Newbury branch. It was a very pleasant experience to deal with such a caring man and he is clearly dedicated to his job. His colleagues were a wonderful team too.
September 6, 2025
Reply from Hays Travel - Newbury
Good Morning Stephen,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
Efficient friendly service.
September 6, 2025
Reply from Hays Travel - Newbury
Good Afternoon Barbara,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sam and The Newbury Team
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