I booked a holiday to the Riu Buenavista hotel in Tenerife with TUI at Hays Travel. The staff at the Newbry branch were very helpful and went the extra mile to ensure that all my needs were catered f... See more
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I have recently returned from Dubrovnik. Suzanne and here team were excellent in picking the right hotel in the right area. I had a grand time. The highlight was a day trip to the Kravice waterfall... See more
Company replied
Jared in the newbuy store was exceptional he spent ages with us going through different holidays over several weeks and explains everything and listened to your requirements which we haven't had with... See more
Company replied
Booked several cruises now with Suzanne and her fantastic team. Always welcomed with a smile and hot beverage , offered a great variety of different cruises and so far have had a excellent time... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Northbrook Street 33, RG14 1DJ, Newbury, England, United Kingdom
- 01635897553
4.8
Excellent
129 reviews
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Sofia was patient and professional
Sofia was patient and professional in dealing with four ‘challenging’ clients. We were all delighted that she was able to arrange exactly the holiday we were looking for.
June 3, 2025
Reply from Hays Travel - Newbury
Good Afternoon Christopher,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
Sofia was a joy to look after us
Sofia was a joy to look after us. Very knowledgeable, helpful and happy to spend something like one and a half hours with us as she went through our holiday options
June 3, 2025
Reply from Hays Travel - Newbury
Good Morning,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
The personal and professional approach
A personal and very professional service. Clear and helpful information and advice.
All which encourages the client to come back again for book the next trip
May 25, 2025
Reply from Hays Travel - Newbury
Good Morning Gillian,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sam and The Newbury Team
Sam was very helpful
Sam was very helpful. He understood our requirements. He provided a number of quotations, he also did further research to answer additional questions that we had. At no stage was he pushy to rush us into a decision. All the information was given in a clear manner.
All in all a very good experience
April 27, 2025
Reply from Hays Travel - Newbury
Good Morning Peter,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sam and The Newbury Team
Reply from Hays Travel - Newbury
Good Morning Teressa,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Gina and The Newbury Team
Suzanne was really freindly and…
Suzanne was really freindly and professional. She went out of her way to add value to our booking and was considerate in organising all our assisted travel needs. Overall lovely people and service from the Newbury branch. Will definitely book with her again.
April 27, 2025
Reply from Hays Travel - Newbury
Good Morning Sophia,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Suzanne and The Newbury Team
Holidays x 2 bookibgs
Suzanne was great, very attentive to our need and always getting the best out of the holidays experience. Would deffo recommend Hays we even booked 2 holidays in one session
April 6, 2025
Reply from Hays Travel - Newbury
Good Morning Severine,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Suzanne and The Newbury Team
Reply from Hays Travel - Newbury
Good Afternoon George,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Suzanne and The Newbury Team
Suzanne the branch manager was so…
Suzanne the branch manager was so helpful and great at looking at what we wanted when booking our holiday. The whole process was so smooth.
April 5, 2025
Reply from Hays Travel - Newbury
Good Morning Diane,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Suzanne and The Newbury Team
Good service and advice from sofia
March 28, 2025
Reply from Hays Travel - Newbury
Good Afternoon Clive,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
Sam was excellent
Sam was excellent
I kept adding and changing the holiday requirements and he ensured it was taylored to me
Thank you sam you are a star
March 19, 2025
Reply from Hays Travel - Newbury
Good Afternoon Evelyn,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sam and The Newbury Team
Very friendly and helpful
March 13, 2025
Reply from Hays Travel - Newbury
Good Morning Janet,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sam and The Newbury Team
Pleasant and knowlegeable
Very knowlegeable (and with good contacts in the travel industry) produced a winning travel itinerary.
It saved me 'booking it myself'!
March 7, 2025
Reply from Hays Travel - Newbury
Hi Martin,
Thank you for booking with us!
We hope you have a wonderful time.
Best Regards,
Suzanne and The Newbury Team
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