I booked a holiday to the Riu Buenavista hotel in Tenerife with TUI at Hays Travel. The staff at the Newbry branch were very helpful and went the extra mile to ensure that all my needs were catered f... See more
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I have recently returned from Dubrovnik. Suzanne and here team were excellent in picking the right hotel in the right area. I had a grand time. The highlight was a day trip to the Kravice waterfall... See more
Company replied
Jared in the newbuy store was exceptional he spent ages with us going through different holidays over several weeks and explains everything and listened to your requirements which we haven't had with... See more
Company replied
Booked several cruises now with Suzanne and her fantastic team. Always welcomed with a smile and hot beverage , offered a great variety of different cruises and so far have had a excellent time... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Northbrook Street 33, RG14 1DJ, Newbury, England, United Kingdom
- 01635897553
4.8
Excellent
129 reviews
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Norway Cruise
We haven’t had a holiday for quite a while and Jared was really helpful. He explained so we could understand everything.He helped us decide where on the Cruise ship we wanted our outside cabin for the best views of Norway. He was very pleasant and really helpful, we will definitely come back.
February 16, 2026
Reply from Hays Travel - Newbury
Hello there,
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that we could assist in planning your cruise and that you found our advice helpful. We look forward to seeing you again.
All the best,
Jared & the team
Very helpful and polite
February 17, 2026
Reply from Hays Travel - Newbury
Good Afternoon Mrs Serrentino
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jacob and The Newbury Team
We had very helpful and patient agent…
We had very helpful and patient agent and process of booking holiday was very smooth and happy event
February 11, 2026
Reply from Hays Travel - Newbury
Good Afternoon Mrs Lavisher
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
Friendly and thorough service.
Tash was such a great help throughout the entire process. Keeping regular contact and making sure we were getting what we needed.
She provided several competitive quotes for us to choose from and was incredibly thorough when we went into the booking process.
She was so friendly and excited for our upcoming trip, she had a real genuine interest in us and wanted us to have the best deal possible.
February 7, 2026
Reply from Hays Travel - Newbury
Good Morning Sasha
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Tash and The Newbury Team
Hays Travel Newbury
Jared was extremely helpful and knowledgeable, gave us a lot of his time and an easy decision to book our cruise with Hays Travel
January 30, 2026
Reply from Hays Travel - Newbury
Good Afternoon Geraldine,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
NEWBURY HAYS TRAVEL
Friendly , professional service. Staff go out of their way to be helpful .
January 27, 2026
Reply from Hays Travel - Newbury
Good Afternoon Oliver,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sam and The Newbury Team
Never used Hays Travel before.
The consultant, Jared, was very helpful with assisting me with finding a special holiday. He was polite and explained everything in detail.
This was completed quickly and efficiently.
I have never used Hays Travel before. I will definitely be returning.
January 29, 2026
Reply from Hays Travel - Newbury
Good Afternoon Ann,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
Jarad was great from the start.
Jarad was great from the start.. family of 5 1st time abroad and no idea where to go!! He sat with us and gave us options after options, ideas and different places to stay. Not rush, fun , chatty and coped with two children firing questions and funny things at him. He made the experience enjoyable even if we were stressed and 101 questions were answered. Walked out after booking holiday feeling excited about our holiday. We were there for nearly 3 hrs and didn't rush us at all
He booked any extras for us and his knowledge was great!
Fantastic member of staff , highly recommend booking a holiday with him
January 26, 2026
Reply from Hays Travel - Newbury
Good Afternoon Mark
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
Jared (Newbury) was excellent and…
Jared (Newbury) was excellent and nothing was too much trouble when asking him different questions
January 24, 2026
Reply from Hays Travel - Newbury
Good Afternoon Carol
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
Helpful, knowledgeable, easy
The staff in store were helpful and knowledgeable, and did the legwork of finding us a suitable holiday after we had left the store, meaning we didn't have to hang around for ages. They found us what we wanted, and booking was easy, including making minor adjustments.
January 14, 2026
Reply from Hays Travel - Newbury
Good Morning Susan,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Tash and The Newbury Team
Amazing experience …
Amazing experience booking our honeymoon to America for two weeks. Thank you so much to Suzanne!
January 9, 2026
Unprompted review
Reply from Hays Travel - Newbury
Good Morning Gina,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Suze and The Newbury Team
We had a lovely time booking the…
We had a lovely time booking the Holiday everything was very clearly explained the staff were very friendly would recommend Hays travel and would use them again
January 13, 2026
Reply from Hays Travel - Newbury
Good Morning Shirley,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
Services was very difficult to access
Services was very difficult to access, are not very friendly to people from the north of England. Should welcome all customers. Three degree on why I have moved to Newbury. Once l got pass the discrimination the young man was very helpful and l managed to book two holidays with Alfa with Alfa insurance. He was nice and very helpful. Difficult as widow lost my beloved husband to cancer and not been well my self, near family now.
January 3, 2026
Reply from Hays Travel - Newbury
Good Afternoon Bernadette,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
We're sorry to hear about your initial experience around Newbury.
We are happy to hear that you received a helpful service when booking your 2 x Alfa coach holidays, we hope you'll have a great time.
If you would like to provide any further feedback, then kindly email us at newbury@hays-travel.co.uk
Kind regards,
Sam and The Newbury Team
Susanne was very helpful and sorted…
Susanne was very helpful and sorted everything out.
Thank you very much
December 31, 2025
Reply from Hays Travel - Newbury
Good Morning Preston,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Suze and The Newbury Team
Jacob in Newbury was an incredible help…
Jacob in Newbury was an incredible help . Helping me find exactly what I wanted
December 28, 2025
Reply from Hays Travel - Newbury
Good Morning Jane,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jacob and The Newbury Team
Excellent service from Sam
December 20, 2025
Reply from Hays Travel - Newbury
Good Afternoon Ian,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sam and The Newbury Team
Canada holiday Absolutely fantastic service
Absolutely fantastic service . The Manager Clare was so helpful and got us the holiday we wanted. Thank you
December 20, 2025
Reply from Hays Travel - Newbury
Good Afternoon Teresa,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Suze and The Newbury Team
Jared was extremely helpful once again…
Jared was extremely helpful once again so very grateful
December 20, 2025
Reply from Hays Travel - Newbury
Good Afternoon James,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Jared and The Newbury Team
Very enthusiastic and helpful staff
Very enthusiastic and helpful staff, couldn’t do enough for us.
November 29, 2025
Reply from Hays Travel - Newbury
Good Morning Mark,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Tash and The Newbury Team
Happy Holidays
Fully met my expectations. Explained clearly in a polite and friendly way.
December 4, 2025
Reply from Hays Travel - Newbury
Good Morning Barry,
Thank you so much for taking the time to leave this great review and booking with us!
We are so glad that you find Hays Travel's service helpful.
Much appreciated!
Kind regards,
Sofia and The Newbury Team
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