Hays Travel - Newry Reviews 

603
TrustScore 5 out of 5

4.9

Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB


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Rated 5 out of 5 stars

Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... See more

Company replied

Rated 5 out of 5 stars

I love the fact that I can speak to someone immediately to discuss a holiday. Very experienced sales assistants. Great choices of holidays.

Rated 5 out of 5 stars

Called to book a holiday after previously speaking with Shona. As usual the experience in this store was a very positive one. Dealt with Shona who was very friendly, listened to what I wanted and made... See more

Company replied

Rated 5 out of 5 stars

I did not have time to book online myself as I needed to work. I called directly and spoke to Kerrie (Staff). She was very professional and understood my request and requirements. After a few emails &... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, United Kingdom

  • 02830480030

4.9

Excellent

TrustScore 5 out of 5

603 reviews

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4.9

All reviews

(603)

123,986 reviews in the last 12 months

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Rated 5 out of 5 stars

The girl that dealt with me was very…

The girl that dealt with me was very cortious and helpful also made me feel at ease

June 8, 2026
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Reply from Hays Travel - Newry

Thank you for your wonderful feedback! We are so pleased to hear that our team member was courteous and helpful, and made you feel at ease. We truly appreciate your kind words.

Kind Regards
Hays Travel Newry

Rated 5 out of 5 stars

Excellent customer service

Stephanie was the best nothing was a problem.
Fantastic communication from start to finish and always available on phone for any queries.

May 31, 2026
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Reply from Hays Travel - Newry

Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that communication was fantastic from start to finish.

Kind Regards
Hays Travel Newry

Rated 5 out of 5 stars

Cancellation and rebookjng

We had to cancel our long awaited trip to Thailand due to problems transmitting through Abu . We were treated with amazing customer service from Lanlana,Andrew the Manager and Kerry in booking a new destination at short notice. Thankyou to all involved for removing all the stress and worry which was associated with this process your were all so friendly and helpful.

June 6, 2026
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Reply from Hays Travel - Newry

Thank you for a 5* review and kind words. Hope you have a wonderful holiday !

Rated 5 out of 5 stars

Staff member Stephanie

Your staff member Stephanie made the experience. Extremely helpful and knowledgeable.V Good patience. V Good social and interpersonal skills. Would recommend her to my friends and family as extremely helpful.

June 3, 2026
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Reply from Hays Travel - Newry

Thank you for taking the time to review our service and rate us 5 stars , we hope you have an amazing holiday :)

Rated 5 out of 5 stars

Went in on a whim and got a fantastic…

Went in on a whim and got a fantastic deal on a family holiday to Disneyland Paris,they took care of everything and got us a brilliant deal,even when easyJet messed us about with flights the staff in hays travel in Newry went above and beyond to get us the original flight times we had with easyJet,hays travel are a great company and have great staff

January 19, 2026
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Reply from Hays Travel - Newry

Thank you for a 5* review and your kind words.

Rated 5 out of 5 stars

Easy and simple booking process with…

Easy and simple booking process with professional staff who know their stuff

May 30, 2026
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Reply from Hays Travel - Newry

Thank you so much for taking the time in rating our service in giving us a 5 Star review and Kind words , we hope you have a fantastic Holiday :)

Rated 5 out of 5 stars

Brilliant experience

Andy who made the booking was great. Really friendly and listened to all our requests and gave us lots of options. He also gave us lots of advice on taking the baby on the trip

May 30, 2026
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Reply from Hays Travel - Newry

Thank you so much for taking the time in rating our service in giving us a 5 Star review and Kind words about Andy , we hope you have a fantastic Holiday :)

Rated 5 out of 5 stars

Absolute amazing staff i had the best…

Absolute amazing staff i had the best experience and I definitely will be booking more holidays from newry .thank you

May 21, 2026
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Reply from Hays Travel - Newry

Thank you so much for taking the time in rating our service in giving us a 5 Star review and Kind words , we hope you have a fantastic Holiday :)

Rated 5 out of 5 stars

Stephanie was very helpful

Stephanie was very helpful, friendly and efficient.Email confirmation,ATIL certificate all received very quickly on the day.

May 29, 2026
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Reply from Hays Travel - Newry

Thank you for taking the time in rating our service and leaving us a 5 star review and your kind word about Stephanie :)

Rated 5 out of 5 stars

Excellent service.

May 21, 2026
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Reply from Hays Travel - Newry

Thank you for taking the time in rating our service and leaving us a 5 star review :)

Rated 4 out of 5 stars

Communications

The Staff, Kerrie and Ella were helpful and professional.
A little bit of effort (on my part) to get all the details I was looking for, it was a matter of calling them continuously - but fantastic service in the end🙏

May 21, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thankyou for your lovely review

Rated 5 out of 5 stars

Very welcoming to us when we arrived in…

Very welcoming to us when we arrived in office. Lanlana was very patient and helpful and very easy to talk to.

May 24, 2026
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Reply from Hays Travel - Newry

Thank you for your 5 star Review and Kind words about Lanlana, we hope you have a great Holiday.

Rated 5 out of 5 stars

The excellent help and knowledge of…

The excellent help and knowledge of Elle made booking our holiday really easy.

May 20, 2026
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Reply from Hays Travel - Newry

Thank you for your 5 Star review and kind words about Ellie , we hope you have a great holiday.

Rated 5 out of 5 stars

Speaking to staff

Speaking to staff. So pleasant on the phone. So helpful. I believe her name is Lanlana. Nothing was too much for her. She was very patient and helpful. Praise needs shared.

May 17, 2026
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Reply from Hays Travel - Newry

Thank you so much for your 5 star review and kind words, we hope you have a lovely Holiday !

Rated 5 out of 5 stars

Hays Newry excellent

Quick, efficient and no hassle to book. Quick follow up on the query from Allana

May 7, 2026
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Reply from Hays Travel - Newry

Thank you so much for your 5 star review and kind words , we hope you have a lovely Holiday !

Rated 5 out of 5 stars

Peace of mind

Satisfied with the service we got, helpful in all my questions, easy to pay over time, always there when you need them.

May 1, 2026
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Reply from Hays Travel - Newry

Thank you so much for your 5 star review and kind words , we hope you have a lovely Holiday !

Rated 5 out of 5 stars

Went into the newry store not knowing…

Went into the newry store not knowing where we wanted to go. Came out with a holiday booked and paid for. Steph was brilliant, found us just what we wanted and at the price we could afford..

May 5, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thankyou for your lovely review

Rated 5 out of 5 stars

Staff friendly and knowledgeable they…

Staff friendly and knowledgeable they take their time to explore different holiday options and offer advice. Always on hand to answer questions in the lead up to travel.

April 28, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thankyou for your lovely review

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